1. Windows Central Question's Avatar
    Im using windows 8 in my my Nokia Lumia 620.. Recently i tried to update it to 8.1 and i used to download my phone updated using Wifi connection... it failed to update through wifi.. so i had downloaded WINDOWS RECOVERY TOOL and connected my device and it downloaded about 1.37 GB Software update ..And during installation my phone turned into red color and it showed NOKIA logo... And it started to updated ... Afer when it reached to 15% it showed error and tried aging after restarting my system.. And It started To re-install After 29 % it failed again and my phone Becomes Totally blank (A BLACK SCREEN) Its not showing any thing ...PLEASE HELP ME!!
    03-27-2015 02:09 AM
  2. srikanth reddy4's Avatar
    you can again perform the installation by selecting that ur devices is not turning on from the recovery tool.....but make sure ur not removing the USB connection or accidentally moving the phone and its disconnected and also ignore the USB connection notifications in the PC you'll get while installing
    03-27-2015 02:17 AM
  3. ChAnDaN KuMaR8's Avatar
    You an take it to the nokia care centre .......
    for some charges they will install the new software.
    I m using lumia 620 and have taken to them and they install the new software nd it is working perfectly
    03-27-2015 02:22 AM
  4. Simon Shihab's Avatar
    I had the same problem with my Lumia 620 : I wanted to install last update to prepare for W10TP and while installing (with red screen and progression shown on my phone) I got an error message (USB problem I guess) and since the phone is no more responding... Nothing to do? (I don't want to pay for this phone while having a L930 :/)
    04-09-2015 04:11 AM
  5. energyline's Avatar
    I'm having the exact same problem. Did you solve it? my phone is dead.
    04-11-2015 03:27 PM
  6. MOhammed Baig's Avatar
    Same thing here! Is there a way to fix this? I was rolling back from Windows 10 to Windows 8.1.
    04-12-2015 01:26 AM
  7. MOhammed Baig's Avatar
    Same thing here! Is there a way to fix this? I was rolling back from Windows 10 to Windows 8.1.
    04-12-2015 03:35 AM
  8. Maritox Cacici's Avatar
    Use the lumia recovery not Windows Phone that worked to me guys
    04-12-2015 03:36 AM
  9. MOhammed Baig's Avatar
    Use the lumia recovery not Windows Phone that worked to me guys
    620.png

    04-12-2015 04:31 AM
  10. Aziz Abdurachman's Avatar
    Try using Nokia Software Updater, a couple days ago I tried using Windows Phone Software recovery tools & Lumia software recovery tools to revert from W10 to WP8.1 but always fail.
    04-14-2015 12:28 AM
  11. Paragkharche007's Avatar
    Windows recovery tools giving errors to old Lumias. It removes all boot files from motherboard.
    04-15-2015 01:08 AM
  12. MOhammed Baig's Avatar
    Windows recovery tools giving errors to old Lumias. It removes all boot files from motherboard.
    How do we fix that? I took the phone to the Nokia Care center here in Saudi Arabia but they said they couldnt fix it and did not share any details.
    04-25-2015 12:19 PM
  13. Aziz Abdurachman's Avatar
    How do we fix that? I took the phone to the Nokia Care center here in Saudi Arabia but they said they couldnt fix it and did not share any details.
    Have you try updated WPRT? They said it could fix bricked old wp8 lumia
    Lumia 520/521Devices Unusable After Using Windows Phone Recovery - Microsoft Community

    I've said before you should try NSU too if you haven't, my 620 is almost bricked too, it only show nokia logo. But NSU can fix it. It's different software from Windows Phone Recovery Tool & Lumia Recovery Tool
    Nokia Software Updater for Retail now available as the ultimate bricked phone rescuer - WMPoweruser
    04-26-2015 10:31 PM
  14. Simon Shihab's Avatar
    Always written "the selected phone is not supported by Lumia Software Recovery Tool" or "the selected phone is not supported by Nokia Software Updater for Retail"
    My dear Lumia 620, I think you are finally dead :(
    04-27-2015 03:56 AM

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