Lumia phones showing a sad face during setup of WM10 build .63?

[SpO BoB]

Both My lumia 620 & lumia 930 had the same issue just moments ago .. the phone keeps restarting after showing the two moving cogs for seconds .. Please please please help me

 

[TechFreak1]

re:

Can you get into the boot loader?

Do a soft reset and then hold the volume up button immediately when it vibrates it may take a few tries. Sometimes for me it's just before it vibrates or right on the mark. Which is pretty weird.... to say the least.

Hold the volume up button until you see Nokia written larger than normal ontop of the screen, not the middle.

Start the Windows Device Recovery Tool and choose my device is not detected, immediately plug in your phone and wait abit.

Post back results.

Also use the Nokia pre-supplied cable whenever possible as that is factory cable.

Once in the bootloader do not let the phone run out of charge and always before flashing make sure your phone is fully charged!

 

[SpO BoB]

re:

Can you get into the boot loader?

Do a soft reset and then hold the volume up button immediately when it vibrates it may take a few tries. Sometimes for me it's just before it vibrates or right on the mark. Which is pretty weird.... to say the least.

Hold the volume up button until you see Nokia written larger than normal ontop of the screen, not the middle.

Start the Windows Device Recovery Tool and choose my device is not detected, immediately plug in your phone and wait abit.

Post back results.

Also use the Nokia pre-supplied cable whenever possible as that is factory cable.

Once in the bootloader do not let the phone run out of charge and always before flashing make sure your phone is fully charged!

I will try nw & inform you

 

[TechFreak1]

re:

I will try nw & inform you

Good luck

 

[SpO BoB]

re:

Can you get into the boot loader?

Do a soft reset and then hold the volume up button immediately when it vibrates it may take a few tries. Sometimes for me it's just before it vibrates or right on the mark. Which is pretty weird.... to say the least.

Hold the volume up button until you see Nokia written larger than normal ontop of the screen, not the middle.

Start the Windows Device Recovery Tool and choose my device is not detected, immediately plug in your phone and wait abit.

Post back results.

Also use the Nokia pre-supplied cable whenever possible as that is factory cable.

Once in the bootloader do not let the phone run out of charge and always before flashing make sure your phone is fully charged!

it gives me one small cog & the big one is replaced by a lighting-like shape

 

[TechFreak1]

re:

it gives me one small cog & the big one is replaced by a lighting-like shape

Keep trying, soft reset and hold the volume up button - it will take a few tries . Try holding volume up just before it vibrates / exact moment it vibrates. However make sure your phones are fully charged and use the nokia supplied cabled.

 

[SpO BoB]

re:

Keep trying, soft reset and hold the volume up button - it will take a few tries . Try holding volume up just before it vibrates / exact moment it vibrates. However make sure your phones are fully charged and use the nokia supplied cabled.

oh the recovery tool has detected it & now downloading firmware about 1.5 GB is this good ??

 

[Juan Rosado Casanova]

re:

Yes it is... It should reinstall Windows Phone 8.1 and then you can start all over again with Insider.

 

[TechFreak1]

re:

oh the recovery tool has detected it & now downloading firmware about 1.5 GB is this good ??

Yup, if you have any issues downloading the firmware switch to a ethernet (wired) connection if you aren't already.

 

[SpO BoB]

re:

Yup, if you have any issues downloading the firmware switch to a ethernet (wired) connection if you aren't already.

i've connected to the internet wired already but the download is a bit slower than normal download speed but whatever take as it takes the imp is to work eventually !! thank you I will tell you when it's done!

 

[SpO BoB]

re:

Yes it is... It should reinstall Windows Phone 8.1 and then you can start all over again with Insider.

I doubt the insider now .. i will keep on 8.1 for a while !! i don't know why on both devices on the same time , the same weird error

 

[TechFreak1]

re:

i've connected to the internet wired already but the download is a bit slower than normal download speed but whatever take as it takes the imp is to work eventually !! thank you I will tell you when it's done!

Fingers and toes crossed that it goes well .

 

[SpO BoB]

re:

Fingers and toes crossed that it goes well .

i have crossed all of them ... i wish from god that it will work Thank you bro

 

[SpO BoB]

re:

Fingers and toes crossed that it goes well .

Installing is done & now restoring the backup But it is taking relatively long time !

 

[TechFreak1]

Re:

Installing is done & now restoring the backup But it is taking relatively long time !

Awesome, yeah it will take awhile as it needs to reinstall apps from the store as well.

 

[SpO BoB]

Re:

Awesome, yeah it will take awhile as it needs to reinstall apps from the store as well.

yup I have around 12 GBs apps so it will take a while but now just it updates to windows 8.1 Update 1 then all the apps from store Thanks a million bro!! you've saved me !! I was really in panic as all devices went in all wrong directions suddenly! ..

 

[TechFreak1]

Re:

yup I have around 12 GBs apps so it will take a while but now just it updates to windows 8.1 Update 1 then all the apps from store Thanks a million bro!! you've saved me !! I was really in panic as all devices went in all wrong directions suddenly! ..

Anytime man and can imagine lol.

I remember the first time when I reflashed my 920 and it went pear shaped.. I was like:

 

[SpO BoB]

Re:

Anytime man and can imagine lol.

I remember the first time when I reflashed my 920 and it went pear shaped.. I was like:

View attachment 120617

hhahhahahhahah yup the first time fever xD lol

 

[SpO BoB]

Re:

I have a question, in lumia 620 when i change store new apps on SD card it gives me message it contains apps from another phone "which is not true" the other phone's apps must be deleted first ?? will this wipe the apps & games progress that should be restored from the backup ??

 

[TechFreak1]

Re:

I have a question, in lumia 620 when i change store new apps on SD card it gives me message it contains apps from another phone "which is not true" the other phone's apps must be deleted first ?? will this wipe the apps & games progress that should be restored from the backup ??

Yes, unfortunately it will wipe them.

You could try backing everything up onto a PC / Laptop and then moving things back but I doubt that will work. As like on the PC each user name or each time you re-install + use the same user name a unique identifier is associated to all your files. So without that unique identifier files in place (the registry) it will treat the files as "foreign" files (which is why when you go to set manual permissions for locked file(s) you see rather odd looking username associated to the locked files).

The alternative method would be manually associate the files to your current identifier, however I'm not aware of any such tools for WP yet - as currently the rooting for WP is still in it's infancy.

In terms of cloud saves, some games do utilise cloud saves whereas some don't.