1. ricky1973's Avatar
    Hallo everybody;
    I own a Lumia 625 (WP 8.1, Lumia Cyan) equipped with a 32 GB sd where I downloaded the maps.
    I'm just facing a big trouble since today...After few problems in the morning while I was using Here Drive+ (once it crashed while I was driving and later it looked like it was not showing correctly the position), from the afternoon it's become impossible to use it (along with Here Maps and Maps)... when I launch these applications, after the title screen of the apps; immediately they got closed and I go back to the start screen.
    Later with Maps I also faced some phone restart after I've tried to run it.
    I also made 2 soft resets but nothing changed... is the hard reset the only possible () solution?!? I would be really upset if I will have to make all the updates and to reinstall all the apps (and the maps) again...
    Thanks for your care,
    bye
    ricky
    09-03-2014 04:05 PM
  2. mark233's Avatar
    Try uninstalling the app. Re-start phone, download app. That's all I can think of to do instead of/before hard reset. Hope it works.
    ricky1973 likes this.
    09-03-2014 04:46 PM
  3. Psileas's Avatar
    I fixed mine by deleting and reinstalling the offline maps
    ricky1973 likes this.
    09-03-2014 04:48 PM
  4. ricky1973's Avatar
    Try uninstalling the app. Re-start phone, download app. That's all I can think of to do instead of/before hard reset. Hope it works.
    thanks I will try do it... hoping it can work without the need to download again the maps (it would really take a lot)
    09-04-2014 09:31 AM
  5. ricky1973's Avatar
    I fixed mine by deleting and reinstalling the offline maps
    well this is a problem 'cause I cannot access the maps now in order I can delete them (in fact the apps don't even start)... and I cannot even access them on the SD while I connect the phone on the pc (I think that for system security reason they are hidden and not reachable)
    Last edited by ricky1973; 09-04-2014 at 09:49 AM.
    09-04-2014 09:33 AM
  6. Psileas's Avatar
    You don't have to have the apps running. Just go to settings, apps, maps or sth like this, where you can download, delete maps etc
    ricky1973 likes this.
    09-04-2014 12:27 PM
  7. ricky1973's Avatar
    You don't have to have the apps running. Just go to settings, apps, maps or sth like this, where you can download, delete maps etc
    the problems is that I cannot even open Maps (not Here Maps) or access them from the Settings menu, because it doesn't even start, unfortunately... in the weekend I will try to uninstal the apps and reinstall them... let's see what's happen
    09-05-2014 12:39 PM
  8. ricky1973's Avatar
    In the end I've been forced to apply the hard reset and reinstall everything... quite boring but it was the only way.
    Thanks for your support anyway!
    09-07-2014 03:11 PM

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