1. Windows Central Question's Avatar
    Frozen on home screen, won't do anything, can't switch it off or charge, was fine a few hours ago
    01-01-2015 03:53 AM
  2. winphoneaddict's Avatar
    Hold the volume down rocker, and the power button at the same time until it powers off.
  3. wphashan's Avatar
    Does volume buttons & power button works?
    01-01-2015 03:55 AM
  4. Harrie-S's Avatar
    If you can not switch it off with the buttons you can get the battery out.
    01-01-2015 04:37 AM
  5. wphashan's Avatar
    If you can not switch it off with the buttons you can get the battery out.
    As I know. Lumia 625 doesn't have a removable battery
    01-01-2015 07:07 AM
  6. Harrie-S's Avatar
    Indeed you have to disassemble it. So it is not as easy as a removable battery but it can be done if you want. Or just wait till the battery drained than it also will switch off.

    Sorry I should have mentioned it in my reply
    wphashan likes this.
    01-01-2015 07:17 AM
  7. winphoneaddict's Avatar
    Hold the volume down rocker, and the power button at the same time until it powers off.
    pankaj981 likes this.
    01-01-2015 06:34 PM
  8. sasmmy's Avatar
    My Nokia Luma 625 will not turn on what can I do to fix the problem ?
    07-13-2015 02:13 AM
  9. Harrie-S's Avatar
    My Nokia Luma 625 will not turn on what can I do to fix the problem ?
    Could it be that your battery is totally flat?
    If so connect your phone several hours to a charger.
    If a battery is totally flat it goes in a "coma state" and it may take several hours before it get out this coma.
    07-13-2015 02:25 AM
  10. Roland Schlangen's Avatar
    Did you try the recovery tool? Perhaps when the phone is responsive in the recovery tool, it will "unlock"
    Otherwise try the advise of Harry-S charging it for several hours.
    07-13-2015 01:43 PM
  11. johnbutchbye's Avatar
    Thank you very much, it's solved, I didn't fancy taking the battery out as it's not straight forward like older models, so I tried the SOFT option of pressing volume and power buttons at the same time and holding for 15 seconds.
    Regards johnbutchbye
    Chintan Gohel likes this.
    01-31-2016 08:13 AM
  12. gmwheeler's Avatar
    Thanks for supplying this information about clearing a lock-up.

    This technique worked for my Lumia 640lte!
    06-11-2016 12:03 AM
  13. Elizabeth Ashenden's Avatar
    My lumia 640 has frozen on the start screen. It won't turn off or charge. What can I do?
    08-04-2016 06:15 AM
  14. Elizabeth Ashenden's Avatar
    Having read other replies, I tried holding the power and volume buttons at the same time and the phone then closed down and rebooted itself. It now appears to have recovered!
    08-04-2016 07:48 AM
  15. Elizabeth Ashenden's Avatar
    It did for my lumia 640.
    08-04-2016 07:49 AM

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