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  1. djale8's Avatar
    Hi my phone notified me that an update was available, so I updated it through wi-fi but every time it finishes, it shows the message "The update was downloaded but can't be opened. (8007000d)" what's wrong and what can I do about it? Thanks

    I have the same problem. What can I do?
    04-20-2015 05:22 AM
  2. skildpad's Avatar
    I asked the Microsoft Community. (The forum won't let me post links until I have 10 posts)
    The link is below. It worked, but your phone will be hard reset. Make sure you back up first. After the update it started restoring with no problem, just make sure you sign in to your Microsoft account when prompted.
    04-21-2015 05:43 AM
  3. skildpad's Avatar
    04-21-2015 05:44 AM
  4. darkod75's Avatar
    I have same problem here. Did you find an answere?
    04-22-2015 05:52 AM
  5. skildpad's Avatar
    Install Lumia Software Recovery Tool (see the link above). Connect your phone to your computer. It then starts downloading (1.6GB). I left it overnight since it took around 4 hours. When I woke up it's already updated to Denim. Again, just make sure you back up first so you can restore everything, since it will do a hard reset.
    04-23-2015 09:28 AM
  6. darkod75's Avatar
    Hard or soft reboot wont help, or Software Recovery Tool job. I tried all, and still the same bug. Its need new update to fix problem. OS version is 8.10.14234.375 , newest
    Denim kill my Lumia 630 dual
    04-24-2015 04:39 AM
  7. anon(9152079)'s Avatar
    What bug are you talking about anyway? If you have 8.10.14234.375 there are no more updates, it should not even tell a new update is available.
    04-24-2015 12:51 PM
  8. Ideasondesign's Avatar
    Nokia Lumia Dual Sim 630 has been unreliable for the past 3 months since Denim update.
    It needs 3 or 4 resets a day, making it really painful to rely on. Crashes when making calls, can't connect to the internet and freezes on several applications.

    Microsoft has acknowledged the problem but have not provided any estimated time of release for a fix or update.
    Obviously this is the sort of customer service I'd expect after Microsoft has taken over Nokia.
    It's not a blue screen but the mobile equivalent.

    And the worst part is that they keep on selling these DS phones that don't work.
    darkod75 likes this.
    04-29-2015 06:23 AM
  9. djale8's Avatar
    I have same problem here. Did you find an answere?
    I installed Lumia Software Recovery Tool and-problem solved! :)
    04-29-2015 09:30 AM
  10. darkod75's Avatar
    Grrrrrrrrr......

    Was fine b4 denim, but the day it updated the issues began:

    1 Dialling contacts but never connecting
    2 When the above happens and I try to end call, then stays on ending loop
    3 Only way to disconnect cycles is to power down phone
    4 Power down takes excess of 10 mins to complete, only 'goodbye' on screen
    5 When phone powers up, I get 'sim error' and am asked to 'fix' my phone but all my data will be removed. Suggests a backup of phones contents to my PC
    6 WP don't back up to pc optionally, so I cant check if they've messed this bit up too. (all well & good saying they will save my data to cloud, but they also promised improved functionality with the denim . update that took months and was promised much, much much sooner.....reliable so far - I think not) I simply don't trust that MS have the capability to back up my data reliably!

    7 Text messages: I text someone. No reply. Next time I talk to them via other media they say 'what text?'
    8 Back comes the whole power down debacle as in steps 3,4 & 5 as above.
    9 after powerup, I get notification that my message was unsuccessful (sometimes days later)
    10 Incoming texts do the same, so I do not get them either. Power down....I get hundreds that have been frying to send for days....


    So, the issues this has caused are, I cant make a call without 10-12 minutes of powerdown / up cycle. So, emergency calls are out of the question.
    I have to powerdown, power up, text / call, then powerdown then up to know if it worked. Nearly 20 mins for an 'Im on my way' text.

    Basically I have a windows 'pod' : no phone calls, no texts, limited apps and little screen.

    I, alongside others are getting royally sick of MS ignoring these issues ad passing the onus onto formumites to deal with.
    I have a very small, limited capability tablet which runs off MS. Way to sneak the figures up for those MS Pro unit sales MS (sic).

    After waiting aeons for Denim, and getting impatient that it took nearly a year for us in the UK to get, Im now losing all respect for MS and the way they treat their loyal (!) users.

    PHEW!!!!! How i haven't launched a new Lumia satellite I don't know.....probably cos I cant throw that hard
    This is same probleme I have and Windows Recovery Tool want help!!!
    04-30-2015 02:37 AM
  11. Ideasondesign's Avatar
    Same, I have this problem as well, and after 3 or 4 months theres still no oficial information regarding fixes...

    Worst costumer service I've ever experienced
    05-03-2015 07:51 AM
  12. darkod75's Avatar
    I installed Lumia Software Recovery Tool and-problem solved! :)
    I did the same, but without results. Bug stays.

    So ... i tried with Windows Insider. Some gay has recommended from gsm-arena. Install Windows insider, wait for update. You will download Denim Update 2 (he works for 630 dual), install update. After that uninstall Windows Insider
    05-04-2015 02:24 AM
  13. Ideasondesign's Avatar
    I did the same, but without results. Bug stays.

    So ... i tried with Windows Insider. Some gay has recommended from gsm-arena. Install Windows insider, wait for update. You will download Denim Update 2 (he works for 630 dual), install update. After that uninstall Windows Insider

    And did it fix?
    With windows insider I did all the updates up to win 10 technical preview and all the problems remain...
    05-12-2015 06:13 AM
  14. amariusg's Avatar
    Since my phone was still in warranty i sent it to the store to be repaired. When returned i saw they reinstalled it, still Denim, and still having this problem. Naturally, i sent it again for repairs and on the second try they replaced the phone. I know this is not a solution, but it makes me think that there are some incompatibilities between the phone and Denim(?), so until an update is released i think there isn't much to be done. If someone finds a solution, do tell.

    Best regards
    05-13-2015 05:00 AM
  15. Ideasondesign's Avatar
    Is the new phone experiencing same problems?
    05-13-2015 11:36 AM
  16. amariusg's Avatar
    Its been 2 days since i got the replacement phone and it seems to be working properly, hopefullly it will stay that way. (It has the latest OS and updates as the previous one 8.10.14234.375)
    05-14-2015 02:55 AM
  17. Ideasondesign's Avatar
    Its been 2 days since i got the replacement phone and it seems to be working properly, hopefullly it will stay that way. (It has the latest OS and updates as the previous one 8.10.14234.375)
    I've tried a fresh reset without installing any apps and without inserting an sd card and apparently it lasts 1 or 2 days without getting unresponsive. Probably it has something to do with the memory...
    Nonetheless this is no way to use a smartphone :=)
    05-15-2015 04:25 AM
  18. darkod75's Avatar
    No. Did not fix. Still needs to restart every day
    05-20-2015 07:37 AM
  19. gaspyto's Avatar
    I have made the last update for windows on my lumia 630 and now i need to restart the phone every hour to work , nobody can phone me until i make the restart !
    please help
    05-24-2015 12:12 PM
  20. darkod75's Avatar
    Is the new phone experiencing same problems?
    I made a progress in solving problem with changing region on phone. Old settings is US because I want Cortana to work. Now region settings in on my country, Serbia. Changed also language to Serbian. Phone now work better, and need to restart once in two day.
    Other thing, all apps moved to phone. Phone memory is almost full but phone is working better.
    05-29-2015 05:25 AM
  21. K4m1k4z3_WP's Avatar
    Hello everybody. I was wondering if anyone else has been having troubles with GPS tracking on their 630(DS) or 635?

    I'm an avid cyclist. I've tried most of the top-rated apps such as: Sports Tracker, Cycle Tracks GPS, Cyclers or Edomondo... but the results is always the same = irregular losses of GPS signal about once every 10 rides. The phone loses the GPS signal (fix) and it never reconnects for the remainder of the ride. The most "pleasing" thing to happen is when it stops recording the ride after just a few kilometers in, then I get back home, look at my phone and see I "lost" pretty much my whole ride.

    Apart from reboot (which is the most effective solution) the next thing that usually solves the problem is to close and launch the GPS tracking app again, but the problems with that are:
    1) I can't keep constant track of my phone while I'm on a bicycle and the phone is in my backpack.
    2) Some of the apps don't allow you to continue stored workouts.

    I suspect the PHONE or the GPS CHIP might be overheating? The phone has already been warranty "repaired" once a couple months back. It worked somewhat reasonably (I got about 3 GPS signal losses since then) until now when I got another 3 in a week.
    06-08-2015 07:36 AM
  22. anon(9152079)'s Avatar
    There's a major difference as Network based uses your carrier's antennas to triangulate your position and Wi-fi uses wi-fi hotspots, while GPS uses satellites to triangulate. GPS is by far much more precise too.

    And my 630 seems to do a good job with the maps, at least when I'm using it for finding directions. Never tried to see how it does with those type of apps you are using.
    Last edited by An_dz; 06-11-2015 at 05:24 PM.
    06-10-2015 04:03 AM
  23. darkod75's Avatar
    I've tried a fresh reset without installing any apps and without inserting an sd card and apparently it lasts 1 or 2 days without getting unresponsive. Probably it has something to do with the memory...
    Nonetheless this is no way to use a smartphone :=)
    Problem is on network setting.CHANGE settings on Mobile network+SIM . There is setting on max network speed. Set to 2G and problem will go away

    My network cant carry 3G all the time, and that causing problem.
    06-10-2015 12:22 PM
  24. somhom's Avatar
    Guys I need a Spare phone , I have lumia 830 currently . They r selling 630 dual sim cheap on Amazon Should I Go For It or not ? Any suggestions , experiences ....
    06-15-2015 11:26 PM
  25. somhom's Avatar
    sorry double post ..
    06-16-2015 04:59 AM
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