1. Luca DOT's Avatar
    Hello,
    I live in Senegal, and have installed Viber on a Lumia 630-one SIM device. It seems to be a problem with push notifications, e.g. not receiving alerts for incoming calls and text messages; all the settings are ON, for push notifications;
    While checking with another Viber accounts of mine, it results that the Viber account on the Lumia is offline, getting online only when I open the app on the phone.
    The app normally work in this country, while installed on other devices...
    Is there anything I can do, in order to get push notifications working on this phone?
    Thank you in advance
    08-03-2014 07:15 AM
  2. anon8959613's Avatar
    Try turning on the background data (inside battery saver swipe left)
    08-03-2014 08:50 AM
  3. newVariable's Avatar
    I am having the same problem with Lumia 630 dual-sim. Viber does not notify me of calls and messages, unless I open it.

    I made sure that the app is allowed to run in the Background, but this did not fix it.

    The problem seems to be in (Setting->Notifications+Actions) because the Viber app is not there. That's the issue I believe.

    I tried to change the region and language, as well as uninstalling and downloading the app from different regions, but still no luck.

    I have Viber on Lumia 1020, and the app works fine in the background. Also, I can find the app in (Setting->Notifications+Actions).

    Anyone knows how to fix this?
    Last edited by newVariable; 08-12-2014 at 01:07 PM.
    Esgita13 likes this.
    08-12-2014 11:36 AM
  4. anon8959613's Avatar
    I am having the same problem with Lumia 630 dual-sim. Viber does not notify me of calls and messages, unless I open it.

    I made sure that the app is allowed to run in the Background, but this did not fix it.

    The problem seems to be in (Setting->Notifications+Actions) because the Viber app is not there. That's the issue I believe.

    I tried to change the region and language, as well as uninstalling and downloading the app from different regions, but still no luck.

    I have Viber on Lumia 1020, and the app works fine in the background. Also, I can find the app in (Setting->Notifications+Actions).

    Anyone knows how to fix this?
    mine is just working fine !
    wp_ss_20140813_0001.pngwp_ss_20140813_0002.pngwp_ss_20140813_0003.png
    08-12-2014 02:49 PM
  5. newVariable's Avatar
    Update: I have another lumia 630 dual-sim and it has the same problem. I guess it is an issue with the devices sold here in Kuwait. I will contact Nokia kuwait about it.

    I tried reseting the phone from (About->Reset Your Phone).

    I tried restarting the phone by holding the power button for 10 seconds.

    I updated the phone to Windows Phone 8.1 Update 1 (Developer Preview).

    I tried Nokia Software Recovery Tool.

    I have noticed that all the other apps, that I downloaded, do not appear in (Setting->Notifications+Actions) as well, not just Viber.

    Here are some screenshots from the device.

    wp_ss_20140813_0001.pngwp_ss_20140813_0002.pngwp_ss_20140813_0003.pngwp_ss_20140813_0004.pngwp_ss_20140813_0005.pngwp_ss_20140813_0006.png

    Any ideas on how to fix it?
    Last edited by newVariable; 08-13-2014 at 12:45 PM.
    08-13-2014 07:11 AM
  6. anon8959613's Avatar
    Update: I have another lumia 630 dual-sim and it has the same problem. I guess it is an issue with the devices sold here in Kuwait. I will contact Nokia kuwait about it.

    I tried reseting the phone from (About->Reset Your Phone).

    I tried restarting the phone by holding the power button for 10 seconds.

    I updated the phone to Windows Phone 8.1 Update 1 (Developer Preview).

    I tried Nokia Software Recovery Tool.

    I have noticed that all the other apps, that I downloaded, do not appear in (Setting->Notifications+Actions) as well, not just Viber.

    Here are some screenshots from the device.

    Click image for larger version. 

Name:	wp_ss_20140813_0001.png 
Views:	13 
Size:	69.8 KB 
ID:	76434Click image for larger version. 

Name:	wp_ss_20140813_0002.png 
Views:	11 
Size:	69.1 KB 
ID:	76435Click image for larger version. 

Name:	wp_ss_20140813_0003.png 
Views:	11 
Size:	74.7 KB 
ID:	76436Click image for larger version. 

Name:	wp_ss_20140813_0004.png 
Views:	11 
Size:	71.6 KB 
ID:	76437Click image for larger version. 

Name:	wp_ss_20140813_0005.png 
Views:	13 
Size:	74.9 KB 
ID:	76438Click image for larger version. 

Name:	wp_ss_20140813_0006.png 
Views:	10 
Size:	64.9 KB 
ID:	76439

    Any ideas on how to fix it?
    all apps wont be listed in that .
    try clicking that underlined text to switch through lists.
    only apps with notification capabilities will be listed.

    wp_ss_20140814_0001.png
    Last edited by therawkr92; 08-14-2014 at 04:03 AM.
    08-14-2014 03:52 AM
  7. newVariable's Avatar
    Did you see my first screenshot ?
    pankaj981 likes this.
    08-14-2014 07:50 AM
  8. pankaj981's Avatar
    Did you see my first screenshot ?
    Apps once when receive their first toast notification would start showing up in the notification settings menu. Looks like your app is running just fine, something to do with push notifications. Possibly a reinstall might work? Or just uninstall it, soft reset phone, reinstall it, soft reset phone and then activate it
    08-14-2014 08:00 AM
  9. newVariable's Avatar
    I tried that, and it did not work.
    08-14-2014 08:39 AM
  10. newVariable's Avatar
    Solved!

    Follow these instructions:

    1- The first time you turn the phone on, or after a hard reset (from About->Reset Your Phone), tick off "Automatically download updates if my data settings allow it" (Setting->Phone Update).

    2- Install or run the apps that you want to have push notifications.

    3- Those apps will send you push notifications now ;)

    4- Now you can update your phone.

    That's it.
    08-14-2014 04:17 PM
  11. Leo van Staveren's Avatar
    Solved!

    Follow these instructions:

    1- The first time you turn the phone on, or after a hard reset (from About->Reset Your Phone), tick off "Automatically download updates if my data settings allow it" (Setting->Phone Update).

    2- Install or run the apps that you want to have push notifications.

    3- Those apps will send you push notifications now ;)

    4- Now you can update your phone.

    That's it.
    02-08-2015 05:15 AM
  12. Leo van Staveren's Avatar
    Sorry I even tried that three times but still have the same problem. With "Viber" and "WhatsApp". My wive has the Lumia 520 and there the whole standard procedure was a peace of cake. Could it be true that we have some kind of conflict to each other because we are working on the same outlook account?
    02-08-2015 05:32 AM
  13. Harrie-S's Avatar
    Sorry I even tried that three times but still have the same problem. With "Viber" and "WhatsApp". My wive has the Lumia 520 and there the whole standard procedure was a peace of cake. Could it be true that we have some kind of conflict to each other because we are working on the same outlook account?
    I do not know how to solve your problem but in my family we use 3 phones with the same ms account and we have no problems with WhatsApp notifications. (We do not have viber).

    But please check also the data sense app if you have no restrictions set.
    Last edited by Harrie-S; 02-08-2015 at 05:56 AM.
    02-08-2015 05:37 AM
  14. mapanili's Avatar
    Heb je bel en sms filter aan staan soms ???
    Mijn man had dat aan staan, en kreeg als de telefoon op standby stond geen beltoon, als ie de telefoon aan deed kwam pas het bericht.
    Bel en SMS filter uitgedaan en nu doet ie het wel


    Google translate :-)
    03-23-2015 01:38 PM
  15. avengerxp's Avatar
    Update - Windows 10 mobile - Lumia 640 - viber with all updates as at 2016 january 8 - no push notifications at all. I have dive in and wait for the messages to sync. I have checked and set notifications to on. but this is the worst app that used for communication, but does not help you communicate at all
    01-08-2016 02:44 AM
  16. Esgita13's Avatar
    I am having this same problem with Line. The push notifications are not coming or they are coming after 1 or 2 hours later. In my Notification+action center, Line is not listed.
    I am using Lumia 520, latest version of Lumia (Denim)
    Is there any way to solve this problem without resetting my phone?
    04-06-2016 09:54 AM
  17. Pacific16's Avatar
    Facing similar issue on my L930 running Windows 10 (.242 build). Tried soft reset, reinstalling Viber. But no luck!
    04-29-2016 10:39 AM

Similar Threads

  1. Recent Problem with Lumia 920
    By Alexandru Dinca in forum Ask a Question
    Replies: 6
    Last Post: 08-04-2014, 04:06 PM
  2. Why no previews of Uk Cortana ?
    By Lumiamike in forum Cortana
    Replies: 7
    Last Post: 08-04-2014, 09:20 AM
  3. Lumia 525 Display Setting Problem!
    By Nalin Khanduri1 in forum Ask a Question
    Replies: 6
    Last Post: 08-03-2014, 06:22 AM
  4. Nokia Lumia 520 paired by Bluetooth Volvo V50 audio system
    By WPCentral Question in forum Ask a Question
    Replies: 0
    Last Post: 08-03-2014, 05:17 AM
LINK TO POST COPIED TO CLIPBOARD