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  1. David Nguyen13's Avatar
    I installed a ADATA 64 gb and also tried a Kingston micro SD card on my new Nokia 635 phone. When I checked the Storage Sense, it showed the SD card not found. I have tried many times without success. Any ideas or advises will be appreciate it.
    07-20-2014 06:03 PM
  2. switch side method's Avatar
    Hi David. First of all make sure that the card is formatted on the phone. Go to settings then storage sense then click on SD card and scroll to the bottom. Hope that helps. Keep us updated

    Forgot to mention...make sure the phone is off when you insert the memory card. Can make a big difference
    Last edited by Guytronic; 09-18-2014 at 09:19 PM.
    07-20-2014 06:07 PM
  3. David Nguyen13's Avatar
    I followed to your advices, after click on SD card and scroll to the bottom. Nothing happens, is there any way else to format the card. I tried to format the card by using my desktop computer with no result. My phome may be defective, thinking about return it.
    07-26-2014 12:16 AM
  4. xouceevang's Avatar
    I have the same problem. Help!!! I tried formatting on the computer and it won't let me format on my phone cause it says sd card not found.
    08-07-2014 09:34 PM
  5. dby2011's Avatar
    Unfortunately a hard reset will usually solve this problem. However, I have seen complaints like this because people bought counterfeit SD cards too.
    08-07-2014 09:46 PM
  6. Nathaniel Johnson's Avatar
    My SD Card was purchased from Wal-Mart and it the Nokia Lumia 635 won't read it, I'm thinking the product is definitely defective and it needs to be fixed or to be recalled and rufunds given to those who wasted there money to buy it.
    08-15-2014 12:04 AM
  7. Laura Knotek's Avatar
    Does the card work in your PC card reader?

    Would you be able to take it back to Walmart if it doesn't work?
    08-15-2014 12:11 AM
  8. George Sloane's Avatar
    Hi, I had the same problem and tried formatting and installing various micro SD cards without luck. I also did a phone reset using the volume and power buttons but the micro card still was not detected. I had read somewhere that the only way was to do a full phone reset which is accessible via 'settings' on the phone. I did this but ensured my micro sd card was installed first. It worked. I lost some my imported pictures but not my contacts. The WP system needs tweeking.
    08-16-2014 09:26 PM
  9. Eric Murrell's Avatar
    The reset method just worked for me. I was searching for a fix because I too tried two different microSD cards and the phone didn't realize they were there. Once I did the phone reset, it recognized the card right away and I'm back in business. It is a pain and you do have to completely start over with the phone but it does work.

    Eric
    08-17-2014 10:02 PM
  10. Ladyzoya's Avatar
    I Have tried both factory reset and hard reset and still it didn't read my card. it worked perfectly well in my previous phones and has tonnes of pics stored on it which i hate to loose. Can anyone tell me exactly what they did in order to get the phone to read the card?
    08-29-2014 01:23 AM
  11. Nathaniel Johnson's Avatar
    It doesn't matter cause the Nokia Lumia 635 doesn't detect the card so.... Can't format what not there.
    09-18-2014 06:51 PM
  12. Excentric Duck's Avatar
    I installed a ADATA 64 gb and also tried a Kingston micro SD card on my new Nokia 635 phone. When I checked the Storage Sense, it showed the SD card not found. I have tried many times without success. Any ideas or advises will be appreciate it.
    10-17-2014 04:28 AM
  13. Xabier Granja's Avatar
    It doesn't matter cause the Nokia Lumia 635 doesn't detect the card so.... Can't format what not there.
    You seem quite quick to blame the phone in your posts. You don't know these phones are actually defective, it could just as easily be a software bug. I've had the same experience on other WPs where I had to full reset so the phone would be able to format the microSD as it needs. That means it's not necessarily the phone but software.

    We need more information from affected people to find probable cause.
    10-19-2014 08:27 AM
  14. Dave47's Avatar
    Another 635 data point. I installed a 16GB Samsung EVO microSD last week. No problems.

    Something to check: make sure it's seated well w/o using too much force.
    Last edited by Dave47; 10-21-2014 at 10:31 AM.
    Guytronic likes this.
    10-20-2014 02:31 PM
  15. Raviraj Halarnekar's Avatar
    Connect you MicroSD card to PC via a card reader and format.
    Windows phone supports FAT32 for SDHC cards, exFAT for SDXC cards, with a single Master Boot Record (MBR) partition table.
    Up to 32-GB SDHC cards using the FAT file system.
    64-GB SDXC cards using the exFAT file system.
    FAQ - What file systems do my Lumia phone support? - Microsoft - USA
    10-20-2014 02:42 PM
  16. Brad Kona's Avatar
    Got it, thanks..I formatted, unchecking quickl format box.Fat 32 was already selected..took a 1/2 hr.(8gig).Installed the S.D.card..no work..did a Hard Reset! Bingo!!
    S.D. card detected..reinstalled all my stuff from the cloud..took a while, whew..all done. No wonder the t-mobile girls told me it has no S.D. card..what a movie! Aloha
    10-22-2014 03:52 PM
  17. JD_llama's Avatar
    I had the same problem. I backed up my apps and settings to my Windows account under settings. I did the hard restart under settings>about. The restart didn't take long and during the process to re-install everything, it allowed me to use the backup I had made which restored my start screen tiles and apps so I wasn't out a whole lot. My phone had this problem the day I got it out of the box. So I didn't have a lot of stuff on my phone, but in any case, this seems to have worked. My phone now detects the card and so does my computer when I hook it up via USB.
    01-10-2015 07:59 PM
  18. Professor59's Avatar
    The manual says it supports SD cards up to 32GB, so I wouldn't expect the 64GB card to ever work.
    01-11-2015 11:25 AM
  19. Professor59's Avatar
    I'm here because my new SD card (SanDisk 32GB) stopped working. It has been in my phone for a couple of days, and I moved all possible apps and music to it. It was fine for another day but when I turned it on this morning, all of those apps were greyed out tiles.
    I rebooted a few times, then I pulled and reinserted the card a couple of times. No help.
    I put it in my PC card reader and saw a long list of corrupted files. Just garbage characters in place of file names, dates, and sizes. It may have had something to do with adding some extra music yesterday or not, but now it looks like I'll have to wipe it and hard reset and see how far the restore gets me.
    Wish me luck!
    01-11-2015 11:43 AM
  20. rhapdog's Avatar
    The manual says it supports SD cards up to 32GB, so I wouldn't expect the 64GB card to ever work.
    I haven't read the manual, so can't speak to that. However, my Team Group 64GB microSDXC UHS-I Class 10 card works just fine for me. Been using it since I got the phone, never had a problem with it being recognized.

    Back when I was using my Lumia 520, I had a 64GB card that got corrupted and would cause phone reboots and hangs. After working with the maker of the card for a couple of weeks doing troubleshooting (they kept the card while doing testing with it on Windows Phones), they determined it was because of a bad controller on the Memory card. An entire batch of cards tested bad and had to be recalled. I got a new card, but took me 4 weeks to get the replacement.

    I'm not upset, though, as they followed through and I had a backup 16GB that was working for me in the meantime.

    I'm not sure what everyone's problems are with this, or what in the world could cause a hard reset to recognize an SD card when it wasn't recognized "out of the box" on first phone use. Just doesn't make sense. Not saying it's wrong, just strange.
    01-11-2015 07:50 PM
  21. rhapdog's Avatar
    I'm here because my new SD card (SanDisk 32GB) stopped working. It has been in my phone for a couple of days, and I moved all possible apps and music to it. It was fine for another day but when I turned it on this morning, all of those apps were greyed out tiles.
    I rebooted a few times, then I pulled and reinserted the card a couple of times. No help.
    I put it in my PC card reader and saw a long list of corrupted files. Just garbage characters in place of file names, dates, and sizes. It may have had something to do with adding some extra music yesterday or not, but now it looks like I'll have to wipe it and hard reset and see how far the restore gets me.
    Wish me luck!
    What a pain! Good luck with it. If it continues to happen, you may have a bad SD card. I'd definitely reformat the card in the phone as well. You may want to run some sort of write/read test on all the sectors of the card to make sure it's not bad, just in case. I'd hate to see you lose something highly important, if you haven't already.
    01-11-2015 07:53 PM
  22. wendell grogan's Avatar
    first time here, but I tried the advice of doing a factory reboot with the SD card in, worked perfectly. I had already done all the usual techniques to work the problem before without success
    'Thanks
    Harrie-S likes this.
    01-17-2015 03:49 PM
  23. Frank Bailey's Avatar
    i have to say that it is the phone i have had my phone for about 7 months now and have had to buy 5 yes i said 5 microsd cards and that is getting $$$ crazy. each card is $50 and up. they work for a little then they **** out. all good cards bought 2 from local boost mobile store and 3 from local staples store they have ranged from 32gb up to a 120 gb card and they all have been killed by this phone. i will be getting a new phone soon maybe then i can save some money.
    06-10-2015 12:51 AM
  24. Reagan Brewer's Avatar
    I installed a ADATA 64 gb and also tried a Kingston micro SD card on my new Nokia 635 phone. When I checked the Storage Sense, it showed the SD card not found. I have tried many times without success. Any ideas or advises will be appreciate it.
    06-17-2015 09:17 PM
  25. WeAreNotAlone's Avatar
    BE SURE TO POST A DETAILED FOLLOW-UP ON WHAT TRANSPIRES PEOPLE!
    The problem is NOT with the device but within the Windows 8.x phone OS.
    Everyone that's having this problem (even if the below fix works for you) should:
    A: Find a Nokia Service Center and make them "fix" it. (Play stupid if the below fix works)
    B: Bug Microsoft, make a report /complaint, etc.


    Have some info that might help:

    I've been all over the net looking for info "STORAGE SENSE" not showing a installed SD card as I have a Nokia Lumia 635 (Boost/Virgin?Sprint) in which is brand new in which AFTER using it for basically a hr after firing it up for the first time installed a Samsung 64GB EVO Class 10 microSD Card with Adapter purchased directly from Wal-Mart.com as there were alot of FAKES being reported on Amazon /Ebay. Figured if there was a problem I could handle the exchange locally.
    (Lots of fakes being cards that are for example really only 8Gb and the card has been tampered with to make it look like it's 64GB and if you write files smaller than 8GB.. depending on how"good" the card is data might get written to the card but files larger than the "real" size of the card of course fail to write.)

    INFO on the Fakes, and info/ link to app named "h2testw" to test:
    (App says it can be on Hard drives, usb, dvd/cd, etc)
    https://sosfakeflash.wordpress.com/2...erfeit-drives/

    Anyhow these are the cards I ordered:

    Samsung 64GB EVO Class 10 microSD Card with Adapter
    Samsung 64GB EVO Class 10 microSD Card with Adapter - Walmart.com
    (Card made in Korea, adapter China. 10 yr warranty on SD, 1 yr on adapter.)
    (Samsung has a PRO series @ twice the speed.)

    These cards are formatted exFAT which cards over 32GB use (64-128GB currently). 635 is rated to handle up to a 128GB sd card.

    I purchased several 64GB Evo's cards and tested with a Windows 7/8 app h2testw that writes and verifies as many 1GB files in succession as there is available space on the card.
    IIRC a 64GB card formats to 59GB so 59 files... a "fake" would only have 6 /7 files...for a fake that was really 8GB in size.

    Anyhow I tested each card for 72 HOURS on a MicroCenter TW700 Win8 tablet. Tried them in a couple of Android devices with sucess.. so cards appear functional.

    Stuck one of the cards in the Nokia 635... upon powering up I expected a notification a SD card was found. NOTHING.
    Navigating to settings>Storage Sense results in only free space of internal memory showing, Micro-SD card section is showing no sd card... and all the sections below in which you can tell apps to store data on a SD card are greyed out.

    Searching the net the first solution is to "RESET" the device -which wipes out all data on the device (and may delete preexisting data on a SD inserted!!!!)
    *SEE NOTES BELOW ON WHY THIS IS DONE, and WHY I THINK THE REASON "STORAGE SENSE" is as dumb as they come!)

    Second option (IMO RIsky) was to remove the battery with device powered up and insert Sd while powered up, it being said OS would then recognize card... Problem with that such while device is powered on is not recommended AND the "fix" stopped working if you turned off the device..

    SO:
    Tried multiple resets. SOFT reset thru the OS, and HARD RESET via buttons:

    Make sure the battery fully charged
    Backup all your important data
    Power Off Your Nokia Lumia 635
    Press And Hold Volume Down + Power Key
    Release Buttons when device will vibrate.
    When you will see exclamation mark
    Press this sequence of keys: Volume Up -> Volume Down -> Power button -> Volume Down
    Device will start the reset process.

    ***************
    Reseting the phone didn't work for me.
    SD was still NOT showing as being present

    Looking on the net I saw one post saying right after the Nokia Lumia Experience TOS page? was displayed and you "ok'd" it SD card appeared.

    That didn't happen for me...
    (If I had to guess upon allowing the 635 to fully update prior to 8.10.14226.359 (Current as of 2015-07-11) that stage of the reset used to display but that no longer shows now.)

    Anyhow= SD card isn't working.

    Doing more searching I read posts on the 630 in which the SD card holder instead of being the conventional PUSH in, PUSH again to release has a different design- that you have to engage a "lock" before SD will read... and I read a tidbit about some SD slots being crooked /bent/distorted as a reason SD might not be showing.

    So removed battery, inspected the "Slide-in" type, held by fiction sd slot of the 635 and all looks good. Saw a post mentioning Nokia Care? (Service) center Googled around with the intent I'd drop it in their lap and let them fix this problem and bill MicroSoft /Nokia on this but it was late.

    Last option for the night was installing a app called FILES, by Microsoft Corporation that is in the Lumia Collection in the MS Store as I had read the FILES app was being reported to be able to "See" the files on the Sd card.

    Installed the FILES app and think I rebooted and "STORAGE SENSE" is now showing SD card is present and gives options that were previously greyed out.

    So that may be the fix for those whose SD isn't showing.

    If you have luck with the above, please do a detailed follow-up and post the above on other sites.
    Microsoft /and or Nokia doesn't seem to be doing anything to address this issue!

    Note: Everyone having the issue even if the above works for you should file a case /trouble ticket with Microsoft/Nokia...

    *************


    NOTES:

    In reading the very lacking manual for the 635 or during my travels on the net searching for info on "STORAGE SENSE".... the brain dead app not recognizing a installed Micro-SD card I saw mention of NEVER removing the SD once installed.

    I think the reason for this and why it is said you have to do a FULL RESET of the device which wipes everything out is Microsoft being paranoid about apps on the MS being pirated (You've got to be kidding-most apps are el-crap-ola on a stick), and most likely the DRM folks have made sure that the SD is being encrypted at some point /they are "marking" the SD in some manner (Marrying the SD to the device)...

    So this requires a full reset... and that the "STORAGE SENSE" app isn't getting any confirmation such has occurred...

    Hence it doesn't see it...Until by chance you install the "Files" app.


    PS: When the brain dead Win 8 OS app "STORAGE SENSE" was not seeing the Sdcard a app called SD Card Speed by Amaze Pictures v2.2 when a attempt was make to test the card gave a error code (duh) with a "Com" in it.
    (Should have written that down)
    With the Sd card now appearing speed on the 64GB EVO is 16.11 Mps...


    .
    07-12-2015 04:01 AM
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