1. Windows Central Question's Avatar
    Was applying updates to Window 10. Was still running after 2 days. Removed battery and tried soft reset - didn't work, Hard reset didn't work either. Called T-Mobile support. They did everything they could and transferred me to Microsoft Support. Tried the Windows Device Recovery tool but it couldn't recognize the phone. (Did detect my Lumina 435 phone ok - so not the cable or port). Microsoft gave me tech support number for Nokia but they are closed on the weekends. Wish there was a jumper like on motherboards to reset BIOS. Any suggestions?
    03-19-2016 02:25 PM
  2. ven07's Avatar
    So the phone isn't responding at all?

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    Guytronic likes this.
    03-19-2016 02:27 PM
  3. TAAG's Avatar
    The two gears just keep spinning.
    03-19-2016 06:32 PM
  4. ven07's Avatar
    Try the Nokia Software recovery tool: FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    Also adding the steps for a proper soft reset and hard reset.. just to be sure :)

    Soft Reset

    The soft reset is the same thing as pulling your battery (on devices where that is possible). This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation.
    You perform the soft reset by having your phone turned on. Then press and hold the volume down + power buttons until your phone vibrates and restarts. Note that you should not touch the device screen during the process (not even when the 'slide down to power off' prompt appears).

    Hard Reset

    The hard reset will bring your phone back to factory settings, the same state as when the device was first turned on. All apps, messages, media, personal settings, etc will be removed from the phone. If backup is turned on under Settings, you can restore your apps and settings after performing a hard reset (as long as you initialize the phone with the same Microsoft Account). Note that resetting your device will not remove any OS or firmware updates. You will remain on the same version of Windows Phone after the reset.
    If you can TURN ON your device you can reset your phone under Settings: Settings > about > reset your phone

    If you can't open your device because of a forgotten PIN (or similar), you can use the button method: Press and hold the power-, volume-down- and camera buttons until the phone vibrates. Then release the power-button and keep the other two buttons pressed for another five seconds. The phone should reset to factory settings.
    03-19-2016 11:44 PM
  5. TAAG's Avatar
    I appreciate you trying to help but I have given up and I checked and the phone is under warranty and I am sending the phone into Microsoft for warranty repair. Thanks
    ven07 likes this.
    03-20-2016 10:35 AM

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