1. erfanullah's Avatar
    My device had defective vibrator (sounded like some spring is loose inside) and the local store from where I bought the device refused to replace it. They argued it is normal and they had no Lumia 720's left to compare its vibration with. I had read stories about customers complaining to Nokia CEO Stephen Elop so I emailed him and I received a short reply within 5 minutes saying someone in his team will assist me. After few more emails and phone calls the store allowed me to return the device and gave me a slip to obtain a new Lumia 720 from the store's main office. It will hopefully arrive in a week. Very impressed by Nokia Care. I am from Pakistan.
    Last edited by erfanullah; 04-14-2013 at 01:15 AM.
    Laura Knotek likes this.
    04-14-2013 12:46 AM
  2. amrut_m's Avatar
    this is good....
    1 more reason to buy a Nokia in future...
    Great Customer Service...
    04-14-2013 01:49 AM
  3. montsa007's Avatar
    Lol really, Pakistan!?
    But I did read about success stories on how Nokia loves its customers :)
    Since I'm purchasing a 720 for myself, this move sounds real good & am sure will keep me hooked to nokia ;)
    04-17-2013 01:48 AM

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