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01-30-2014 12:26 AM
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  1. yaksh ahluwalia's Avatar
    whenever i call, the voice fades/ gets really low, for few seconds repeatedly, at the reciever's end. i.e. some issues with my mic. hv seen simillar discussion in nokia 820 also, some ppl wd 820 also having same problem. has any 1 found a solution to this problem yet??????

    please please please help.......
    devesh rathi likes this.
    05-01-2013 11:40 AM
  2. budney's Avatar
    Ugh, say it ain't so! No issues here with my 720. But I had the issue with my 820, even after sending it in to Nokia for a fix.
    05-01-2013 07:52 PM
  3. yaksh ahluwalia's Avatar
    but then how did u sort it out, in ur 820. this problem is irritating me a lot.
    05-02-2013 03:02 AM
  4. Mohak Adav's Avatar
    I have no such problems with Lumia 720.
    Contact Nokia Care.
    Hope they can help you out.
    05-02-2013 03:12 AM
  5. budney's Avatar
    but then how did u sort it out, in ur 820. this problem is irritating me a lot.
    I didn't get it sorted out, that is why I got the 720. By chance do you have a case on your 720? If you do try using your 720 without the case and see if the problem goes away.
    05-02-2013 08:04 AM
  6. yaksh ahluwalia's Avatar
    no, m nt using any case :(
    05-03-2013 12:43 AM
  7. montsa007's Avatar
    Try these,

    1 - Use another sim/provider, try calling someone else or the same person
    2 - Try calling same person from a different area, where signal is full, at times the signal is shatty.
    3 - Try voice recorder, works perfectly? your network needs a fix

    Don't have any troubles in terms of voice issues, infact voice is heard and sent clearly, even in doomy networks.
    Using Vodafone fyi.
    05-03-2013 12:56 AM
  8. arpit8070's Avatar
    Even i am facing the same problem.....the voice at receiver's end dilute to such a level that one cannot hear anything !!!!!
    05-10-2013 01:14 AM
  9. Murali Dharan's Avatar
    Yes even i have problem but no one is respond to that. they ask me to install apps called lumica pusher.i dint try yet...
    05-10-2013 08:58 AM
  10. OzRob's Avatar
    Even i am facing the same problem.....the voice at receiver's end dilute to such a level that one cannot hear anything !!!!!
    Have you tried the suggestions kindly offered by montsa007? If so, what were the results? If not, please try.
    05-12-2013 08:03 PM
  11. OzRob's Avatar
    Yes even i have problem but no one is respond to that. they ask me to install apps called lumica pusher.i dint try yet...
    Have you tried the suggestions kindly offered by montsa007? If so, what were the results? If not, please try.
    05-12-2013 08:03 PM
  12. kafsar's Avatar
    The voice quality is low because of strong active noise cancellation feature and Nokia install additional mic to detect noise, nice there is no feature to adjust noise level in windows OS, you can close tiny hole for additional mic which is located very close to the flash LED.

    after close hole the mic will not detect noise and primary mic sensitivity much will improve during call.

    I suggest Nokia/ Microsoft add feture in OS to control noise level adjustment, since many have isuue in mic.

    See attachment for hole location. use magnified glass to see hole on phone.

    720.jpg
    Last edited by kafsar; 05-20-2013 at 05:24 AM.
    05-20-2013 05:04 AM
  13. Ankit Srivastava's Avatar
    I notice the speaker volume (only during calls) is significantly low. Did anyone else notice a similar issue?
    Also the ringer volume at max(30) doesnt feel too loud. Songs play at reasonable volume though!
    05-20-2013 05:40 AM
  14. Mandar Hadke's Avatar
    I'm also facing voice quality issue in Nokia Lumia 720 during call. Sometimes, voice of recipient is scratchy, even though network strength is good enough.
    This is a basic feature of any phone which must be good ! This was not expected from Nokia
    Karan Agrawal likes this.
    05-28-2013 08:47 AM
  15. budney's Avatar
    I'm also facing voice quality issue in Nokia Lumia 720 during call. Sometimes, voice of recipient is scratchy, even though network strength is good enough.
    This is a basic feature of any phone which must be good ! This was not expected from Nokia
    If the person you are talking sounds scratchy is either their phone and or network, or the main speaker on your 720 is broken. I would send it to Nokia and have them look at it/fix it.

    The issue here is that the person on the other end can't hear you because the noise cancelation isn't working properly.
    Karan Agrawal likes this.
    05-28-2013 09:24 AM
  16. Sandeepz's Avatar
    Yeah i notice that max volume during calls is 10. only during songs or videos max volume is 30.
    Karan Agrawal likes this.
    06-01-2013 08:08 AM
  17. aksforsure's Avatar
    Even I'm facing this issue.. Why is Nokia not responding to this thread?
    Karan Agrawal likes this.
    06-08-2013 11:31 AM
  18. devesh rathi's Avatar
    I am facing exactly same issues with my nokia lumia 720. The voice at the other end is very low & sometimes there are hearing issues as well. Moreover its speakers suddenly stopped working within 10 days & had to get the phone replaced. Camera features & battery life of the phone are good but lots of issues.
    06-12-2013 04:17 AM
  19. veer hiremath's Avatar
    dude how to fill that hole can u pls tl me
    07-04-2013 03:34 PM
  20. Manikandan Kadannappalli's Avatar
    me also facing this issue in lumia 720 while making a call...how 2 solve..any idea?
    07-10-2013 05:02 AM
  21. Murali Dharan's Avatar
    The best way i use my 720 is via bluetooth nd head set, if u use direct phone to attend the call mean than it will take 3 sec to other side people to listen.
    The other way is go to service center and ask them to fix mic.
    07-10-2013 10:42 PM
  22. Shamit Tomar's Avatar
    The voice quality is low because of strong active noise cancellation feature and Nokia install additional mic to detect noise, nice there is no feature to adjust noise level in windows OS, you can close tiny hole for additional mic which is located very close to the flash LED.

    after close hole the mic will not detect noise and primary mic sensitivity much will improve during call.

    I suggest Nokia/ Microsoft add feture in OS to control noise level adjustment, since many have isuue in mic.

    See attachment for hole location. use magnified glass to see hole on phone.

    Click image for larger version. 

Name:	720.jpg 
Views:	379 
Size:	7.5 KB 
ID:	34332
    Great. But, how to fill that hole. Any quick ideas. It is so small. I tried with paper but could not succeed. Tape also does not work :(
    07-11-2013 01:07 PM
  23. NikiNo's Avatar
    I too am facing voice issues. The receiver hears my voice after about 4 seconds. Then the receiver also complaints of voice fading in and out throughout the call. Also, if I have my phone on 3G, then the other end can hardly hear me. Only on 2G I a okay call is possible. I also notice that when the phone in on 3g, then the signal bars keep fluctuating but on 2G it remains fairly stable. WHY IS NOKIA OR MICROSOFT RESPONDING TO THIS ISSUE???

    I have even taken my to a service center and they said that I will have use only 2G on this phone. What a a lousy product from Nokia. I have been a Nokia fan always. This will be my last Nokia phone ever if this issue is not fixed ASAP by either NOKIA or MS.
    08-02-2013 04:12 AM
  24. Ahmad Wali's Avatar
    I am also facing this issue and quiet surprised why is that so because when I called customer care of my network carrier to test, it was fine. I received couple of calls and some calls were having a fading voice and the next moment it comes back. I was thinking it is a problem the way I am holding it to my ear. Spent almost $320 on this product (not a small amount) and you get sub-standard performance.
    08-05-2013 04:28 AM
  25. ganeshpaimv's Avatar
    Hello all,

    Today, after almost 3 months of purchasing the 720, I am facing this issue. No one I call can hear me. I tried recording my voice using the video option of the camera, used Front-facing camera. I played it back, and I can hear my voice.

    I tried the following
    1. Soft Reset - Did not resolve the issue
    2. Hard reset - Did not resolve the issue.

    Can anyone please help me with this?

    I am going to try using a sim from another provider, as someone has kindly pointed out.

    If anyone else has any updates, please let me know.

    To Nokia/Microsoft,

    I request you folks to look into this matter with UTMOST URGENCY... you are losing a huge fanbase, with not responding to such grievances.
    08-05-2013 12:01 PM
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