06-19-2015 07:08 PM
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  1. Anubis99's Avatar
    Hi guys, I'm having a problem with my Lumia 720. I bought it via Clove UK and received it at te beginning of May. Ever since the first day I had some little bugs like laggy animations in the Xbox Music app or difficulties entering a location in HERE Map. Anyways, I didn't bother with these problems since the overall experience was okay, but when my other storage reached 1.5 Gb (and was only left with 500mb of memory, I decided to perform an hard reset, hoping it would solve all my problems while clearing my other storage. Now the phone have been showing those fantastic spinning cogs since then (3:39 PM (eastern time)) and nothing else. I tried to contact Nokia but since I'm in Canada and this phone is sold in Europe the support from Nokia is really poor in here for this phone model.


    Can you guys help me with this?
    thank you
    08-08-2013 08:13 AM
  2. Cinderella RT's Avatar
    Did you try to reset it again and see if it gets unstuck?
    08-08-2013 07:47 PM
  3. OzRob's Avatar
    Hi guys, I'm having a problem with my Lumia 720. I bought it via Clove UK and received it at te beginning of May. Ever since the first day I had some little bugs like laggy animations in the Xbox Music app or difficulties entering a location in HERE Map. Anyways, I didn't bother with these problems since the overall experience was okay, but when my other storage reached 1.5 Gb (and was only left with 500mb of memory, I decided to perform an hard reset, hoping it would solve all my problems while clearing my other storage. Now the phone have been showing those fantastic spinning cogs since then (3:39 PM (eastern time)) and nothing else. I tried to contact Nokia but since I'm in Canada and this phone is sold in Europe the support from Nokia is really poor in here for this phone model.


    Can you guys help me with this?
    thank you
    Try soft reset: Power + Volume Down for 15 secs or until it vibrates.

    If no luck, try hard reset again: Power + Volume Down + Camera Button until vibrate, lift finger off camera button and follow onscreen instructions.
    08-08-2013 08:02 PM
  4. Anubis99's Avatar
    Thanks for the tips guys! It actually restarted properly after a couple soft reset attempts (12 or so in total since it bugged)...after nearly 24 hours...anyways, I'm just glad it's not bricked :)
    And I didn't know about the camera button trick for a hard reset, I tough it could only be done while the phone was turned off :o I guess it could be useful in the future :P Thanks to you two again
    08-08-2013 08:41 PM
  5. gsmayura's Avatar
    i cant do hard reset if i press volume down + power button + camera button
    it will open camera or it will come power off
    help me please
    08-26-2013 04:19 AM
  6. Anubis99's Avatar
    Hi gsmayura, in order tu use this method to hard raset your phone, you need to power it off. Turn it off first then try it ;)
    08-26-2013 05:36 AM
  7. Mohammed Ayub's Avatar
    Even i had the same issue, i was running out of memory, so i thought of resetting the device and the grinding gears did not go. So I had to do the soft reset (Volume low + Power button) for more than 10 times and then my device started. Anyway thanks for the information and help :)
    09-24-2013 09:19 PM
  8. Arijit Bhattacharjee's Avatar
    great ! it worked !
    10-26-2013 10:43 AM
  9. Crabby Abie The Queen T-Flo's Avatar
    i would like to ask a question...since im new to this whole WP thing... is there a chance a hard reset may brick your phone?
    11-09-2013 08:03 AM
  10. Anubis99's Avatar
    i would like to ask a question...since im new to this whole WP thing... is there a chance a hard reset may brick your phone?

    It used to brick the phone sometimes (Nokia phones mostly) but Nokia came out with an easy solution, just read this article ;)

    Suffering from the spinning cogs issue on a Nokia Windows Phone? There's a fix for that | Windows Phone Central
    11-10-2013 03:42 PM
  11. Navrahul Chahal's Avatar
    my to rings are still moving from 3 -4 hours
    11-11-2013 09:52 AM
  12. Anubis99's Avatar
    Just wait and do some soft reset, it took mine something like 20 hours to start back. Or just check the link I puttedin my last post and follow the steps.
    11-11-2013 10:27 AM
  13. Crabby Abie The Queen T-Flo's Avatar
    Hi gsmayura, in order tu use this method to hard raset your phone, you need to power it off. Turn it off first then try it ;)
    I did it before, still didnt work...or am i just too dumb that i really dont know how to use the buttons method... :/
    11-11-2013 04:43 PM
  14. HABIBA HAZEM's Avatar
    I can't do hard reset for my lumia 720 if i press volume down + power button + camera button
    it will open camera or it will come power off
    can someone help me please ?
    Thanks
    11-12-2013 08:54 AM
  15. taymur's Avatar
    my to rings are still moving from 3 -4 hours
    soft reset, make sure its on the charger too. that's how you solve it
    11-12-2013 08:57 AM
  16. Anubis99's Avatar
    I did it before, still didnt work...or am i just too dumb that i really dont know how to use the buttons method... :/
    ahahah! Anyways, do the hard reset via the settings menu, it's way less complicated ;)
    11-12-2013 09:36 AM
  17. Anubis99's Avatar
    I can't do hard reset for my lumia 720 if i press volume down + power button + camera button
    it will open camera or it will come power off
    can someone help me please ?
    Thanks
    This buttons combination only work if your phone is turned off. But as I said before, perform the hard reset via the settings menu, just go to settings- phone infos then tap the "more" button and you'll see the "restore the phone to factory settings" option
    11-12-2013 09:39 AM
  18. Babu Kailasam's Avatar
    please help me
    12-12-2013 03:08 AM
  19. Gaurav Paul's Avatar
    please help me
    Could you please tell the problem you are facing? BTW welcome to WPCentral.
    12-12-2013 06:48 AM
  20. githesh dev's Avatar
    i had finished doing fifteen times..still grinding!!..did u wait after each soft reset? or were doing immediately after one by one?! thanks
    12-24-2013 09:14 PM
  21. SANTOSH9's Avatar
    Hi

    last days my mobile was hanged regularly.then i did reset my mobile through setting system. I started night 11 pm reset my mobile but its not stop till now 11 pm (24 hours) .plz help me .i would like to stop it or other solution stop reset .two wheel shown in my mobile before 24 hours..really i am irritated.
    Plz help me and give suitable solution
    01-02-2014 02:20 PM
  22. Gaurav Paul's Avatar
    01-03-2014 02:04 AM
  23. raghu teja's Avatar
    How many times do we have to do the Soft Reset..
    I tried but its not working..
    How to do Hard reset??
    01-05-2014 01:48 AM
  24. Gaurav Paul's Avatar
    For hard reset, navigate to settings->about->reset phone
    01-05-2014 02:10 AM
  25. Hari Kann's Avatar
    Remove memory card and try reset...worked for me
    01-05-2014 06:26 AM
39 12

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