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  1. nitiny8's Avatar
    Friends….Hi,

    After the Insurance provider replaced my broken screen, phone was factory reset too.
    Unfortunately “Here City Lens” which was working previously, now is not being installed from Store, error coming as “"This app is not available for your device." I click on the "Tap here for more info" and receive this message: Compass not available”

    As far as I know L720 is equipped with compass, moreover City Lens worked as a charm before reset.

    (I have not yet updated to Amber and searched the forum for this “Here City Lens” but to no avail)
    http://forums.windowscentral.com/nok...-problems.html
    http://forums.windowscentral.com/nok...mia-720-a.html


    Friends any solution, please??


    Regards,
    Last edited by nitiny8; 10-08-2013 at 04:07 AM.
    10-08-2013 03:01 AM
  2. Pulserider's Avatar
    Is your region settings correct? Also try to turn on location services.
    10-08-2013 08:19 AM
  3. nitiny8's Avatar
    Hi Pulserider,
    Thanks for reply......I have checked the region settings, they are correct as "India".
    Earlier the Here City was working with "India" Region settings however the same is not working (Today itself updated to Amber still same not working).

    Any other work around???

    rgds.
    10-10-2013 05:51 AM
  4. Pulserider's Avatar
    Should be the same though, but can you try do this through the application 'SysApp Pusher' SysApp Pusher | Windows Phone Apps+Games Store (United States)
    10-10-2013 09:09 AM
  5. nitiny8's Avatar
    Thanks again.....
    I changed the "Region" to United states, switched off and then "reset phone" through Settings >"About"....again chose "United States" as region.
    Still "City lens" showing same problem..."not available".
    "SysApp Pusher" tried to but still not working :(

    I seriously hate these type of anomaly..... but helpless.

    Still any other way?
    10-12-2013 01:51 AM
  6. hooi5683's Avatar
    I got the same problem, i sent my lumia720 for touchscreen replacement, and they flashed it with new firmware, and since that the compass sensor not detected.
    They claimed that the new firmware turned off the Compass sensor.

    Not sure how true is it. but it is absolutely unacceptable!
    10-29-2013 12:21 AM
  7. nitiny8's Avatar
    Yup.

    This is unacceptable, I am trying to touch base through Nokia Support by mailing them(Official Site).
    Got a revert from them, lets see how it goes from there......will keep you posted if any breakthrough.

    One things is for sure, changing screen is rendering the compass undetectable, I guess even your "Livesight" may not be working in "Here Maps".

    Rgds
    NY
    10-29-2013 12:33 AM
  8. hooi5683's Avatar
    yep. the Livesight feature totally hidden from user.
    I'm now try to re-flash the firmware using Nokia Software Updater For Retail.

    Will post you update after that
    Last edited by hooi5683; 10-29-2013 at 01:40 AM.
    nitiny8 likes this.
    10-29-2013 12:41 AM
  9. hooi5683's Avatar
    yep. the Livesight feature totally hidden from user.
    I'm now try to re-flash the firmware using Nokia Software Updater For Retail.

    Will post you update after that
    No lucks... reflash firmware doesn't help. I think the magnetometer sensor is totally disconnected from the mainboard, will pay a visit to Nokia Care again
    10-29-2013 12:24 PM
  10. Benj Catipon's Avatar
    Yup.

    This is unacceptable, I am trying to touch base through Nokia Support by mailing them(Official Site).
    Got a revert from them, lets see how it goes from there......will keep you posted if any breakthrough

    One things is for sure, changing screen is rendering the compass undetectable, I guess even your "Livesight" may not be working in "Here Maps".

    Rgds
    NY

    ...try to download "here explore" and use this for the mean time, it also has same feature of the city lens, but I doubt that if the "livesight" will not work again probably your phone's compass are defective, better reach Nokia Care for support.
    nitiny8 likes this.
    10-29-2013 07:39 PM
  11. hooi5683's Avatar
    ...try to download "here explore" and use this for the mean time, it also has same feature of the city lens, but I doubt that if the "livesight" will not work again probably your phone's compass are defective, better reach Nokia Care for support.
    the compass/magnetometer sensor is totally not detectable when run a self test using Nokia Care Suite..
    10-29-2013 08:46 PM
  12. Gaurav Paul's Avatar
    I guess both hooi5683 and nitiny8 of your compasses have been screwed in an attempt to fix the screen. Try contacting Nokia Customer Care
    nitiny8 likes this.
    10-30-2013 12:11 AM
  13. nitiny8's Avatar
    Thanks Gaurav......It seems that's the issue.....
    But will that come under warranty??

    Moreover the phone acts erratic and out of mind sometimes, like momentarily vibrating for 3-4 seconds, taking screen shot by itself and whilst typing entering space bar by itself.

    rgds,
    Nitin Yadav
    10-30-2013 04:48 AM
  14. Gaurav Paul's Avatar
    I think it should come under warranty. And you should not accept anything less than a replacement. Its unacceptable that a phone starts working erratically after it was (at least the screen) replaced. It only shows that the task wasn't carried out properly, resulting a faulty compass which was working previously.
    nitiny8 likes this.
    10-30-2013 05:11 AM
  15. hooi5683's Avatar
    just sent my phone for warranty... Customer Service suspect the mainboard is spoiled.
    10-31-2013 12:55 AM
  16. nitiny8's Avatar
    I am just maintaining communique with Nokia guys through email....they are supposed to call me(as per the mail).

    Will keep you posted on development.

    NY

    just sent my phone for warranty... Customer Service suspect the mainboard is spoiled.
    11-01-2013 03:21 AM
  17. hooi5683's Avatar
    my compass problem solved after main board got replaced
    11-19-2013 09:28 PM
  18. Gaurav Paul's Avatar
    Nice.. Good to hear that
    11-19-2013 11:06 PM
  19. nitiny8's Avatar
    Friends,
    As doubted the problem of City lens was related to Mother-board, all other erratic behaviour (self screen shot, touch lost for a while) too was due to this.
    Luckily got that fixed through insurance claim, same way as I got my screen repaired....

    I am happy again :)
    Gaurav Paul and camo8723 like this.
    11-29-2013 05:59 AM
  20. Gaurav Paul's Avatar
    Great to hear that your problems got sorted.
    nitiny8 likes this.
    11-29-2013 09:34 AM

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