03-17-2014 05:13 AM
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  1. esuneelbabu's Avatar
    When ever i try to switch off my mobile - Lumia 720, its automatically restarting.
    Unable to do full switch off.
    10-16-2013 02:32 AM
  2. Laura Knotek's Avatar
    Is it connected to the charger at the time? It will automatically turn on when charging. That is normal behaviour.
    Lumia720Jomz likes this.
    10-16-2013 03:25 AM
  3. montsa007's Avatar
    Try a soft reset, should help.
    If connecting to a charger or USB port, it'll switch on.
    10-16-2013 05:24 AM
  4. NotSafeForWork's Avatar
    Try a soft reset, should help.
    If connecting to a charger or USB port, it'll switch on.
    It also happened to me when I manually flashed the GDR2/Amber rom to my L720 using the NSU for retail, phone would not turn off (note that it is unplugged) and would automatically restart, I tried to soft-reset, then hard-reset, and I reflashed it but still auto-restarts. Then I had the phone replaced under warranty and updated it OTA, and I found out the problem still persists.

    TL;DR: the problem seems to be software related unique to the L720 where it does not shutdown fully but rather restarts even when it is unplugged.
    10-16-2013 10:29 AM
  5. OzRob's Avatar
    the problem seems to be software related unique to the L720 where it does not shutdown fully but rather restarts even when it is unplugged.
    620s and 920 have also reported this problem after updating to Amber, so it's not 720 specific.

    Mine did this initially after the update. Here's what worked for me: Switch off and wait until phone reboots. Once back on the lock screen, press the power button to shutdown again (do not unlock the device first) and then swipe to shutdown. With my phone, it shut down properly the second time.

    As a further point on this, after exhibiting this strange shut down/reboot behaviour for several days, my phone is now back to normal and shuts down as it should. Not sure what happened, but it wasn't anything I did consciously. Perhaps it just needed to complete a whole bunch of background tasks after the update before it was working properly.
    10-16-2013 11:28 PM
  6. alien_ipis's Avatar
    Try this: plug your phone to the computer then wait for 10 secs, right click on the usb hardware device icon at the right hand side then click on safely remove hardware. Wait for another 10 secs, unplug the phone then try to turn it off.
    rohanwesz likes this.
    10-17-2013 10:36 AM
  7. rohanwesz's Avatar
    Try this: plug your phone to the computer then wait for 10 secs, right click on the usb hardware device icon at the right hand side then click on safely remove hardware. Wait for another 10 secs, unplug the phone then try to turn it off.
    Worked for me. Incredible! Thanks.
    10-23-2013 10:23 AM
  8. OzRob's Avatar
    Try this: plug your phone to the computer then wait for 10 secs, right click on the usb hardware device icon at the right hand side then click on safely remove hardware. Wait for another 10 secs, unplug the phone then try to turn it off.
    Is this a 'once only' permanent fix, or do you need to do this every time you want to turn your phone off?
    10-23-2013 05:16 PM
  9. alien_ipis's Avatar
    its a permanent fix. However, if you plug your phone again to a computer and forgot to click on "safely remove hardware" before unplugging the phone, the issue will re-occur.
    10-23-2013 08:48 PM
  10. Gaurav Paul's Avatar
    Its not so. I don't always remove the phone safely when connected to the PC. And yet I don't face the restarting issues
    10-24-2013 12:01 AM
  11. alien_ipis's Avatar
    Good for you
    10-24-2013 05:51 AM
  12. Djolle's Avatar
    This^^ is totaly untrue.

    Sent from my RM-846_eu_russia_201 using Tapatalk
    10-25-2013 07:33 AM
  13. Gaurav Paul's Avatar
    @imrans143 Just because you're not able to use a Windows Phone, doesn't mean you spam the same thing throughout the forum. Hope this post helps you. http://forums.windowscentral.com/nok...ml#post2192207
    10-25-2013 08:11 AM
  14. OzRob's Avatar
    Try this: plug your phone to the computer then wait for 10 secs, right click on the usb hardware device icon at the right hand side then click on safely remove hardware. Wait for another 10 secs, unplug the phone then try to turn it off.
    mmm...doesn't work for me. Only thing that works for me is to turn it off, wait until it reboots, then turn it off straight away again.
    10-28-2013 04:40 AM
  15. Crabby Abie The Queen T-Flo's Avatar
    i dont know why mine still restarts...grrrr....
    11-09-2013 08:48 AM
  16. Crabby Abie The Queen T-Flo's Avatar
    Try this: plug your phone to the computer then wait for 10 secs, right click on the usb hardware device icon at the right hand side then click on safely remove hardware. Wait for another 10 secs, unplug the phone then try to turn it off.
    Didnt work.... :((
    11-09-2013 04:29 PM
  17. Lokiwp's Avatar
    Didnt work.... :((



    Mine worked perfectly at once.......

    Try again and have patience
    11-11-2013 11:38 PM
  18. OzRob's Avatar
    Mine worked perfectly at once.......

    Try again and have patience
    Sorry, but this doesn't work for me either. I have tried several times and no amount of patience will make it work. If it works permanently for you, then lucky you. It doesn't for me.
    11-12-2013 08:20 PM
  19. Gaurav Paul's Avatar
    Try a soft reset with the phone before you follow the steps mentioned above. Hope that works for you
    11-14-2013 02:50 AM
  20. Anand Singh_2013's Avatar
    I guess I have found the solution to this issue. I am using a 720 for the past 10 days and was facing the same problem, but then one night I turned off the 'MOBILE DATA' and then switched the phone off...and voila! it turned off without a glitch!! :D , to be sure , I turned it on again, then turned on the mobile data and switched off the phone..but it restarted...then as a last step to be certain, I turned off the mobile data and switched off the cell once more..and it turned off easily.....so that is it! turn off the mobile data before u turn off the phone
    OzRob likes this.
    11-23-2013 09:50 AM
  21. OzRob's Avatar
    I guess I have found the solution to this issue. I am using a 720 for the past 10 days and was facing the same problem, but then one night I turned off the 'MOBILE DATA' and then switched the phone off...and voila! it turned off without a glitch!! :D , to be sure , I turned it on again, then turned on the mobile data and switched off the phone..but it restarted...then as a last step to be certain, I turned off the mobile data and switched off the cell once more..and it turned off easily.....so that is it! turn off the mobile data before u turn off the phone
    Yep. That seems to work for me too. Excellent find.
    11-24-2013 04:58 PM
  22. Anand Singh_2013's Avatar
    share the word my friend! :D
    11-25-2013 12:26 PM
  23. Trung Nguyen Manh's Avatar
    Hi you!

    Easy to do, don't worry. Let activity flight mode funtion and then turn off your mobile as normal practice. that is OK.

    Best regards,
    Trung
    12-08-2013 07:40 PM
  24. ilovenokia's Avatar
    Ok guys I updated my Lumia 720 to GDR3 developer edition, but the phone doesn't switch off !!!!!!!!!!!!!!!!!!!!!!!!!!!
    only restart

    I have tried every thing in this thread but nothing work.

    any one have a fix for this issue ???????
    12-19-2013 05:43 AM
  25. mandeepleo's Avatar
    I also had this restart problem on my Lumia 720. Safely removing from PC worked for me. Thanks. :)
    01-09-2014 10:27 PM
34 12

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