1. Pulserider's Avatar
    I am having a volume issue on my Lumia 720 for the past days. I have Google around and see a lot of people having the same issues. My volume can only be louder and not lower. After hard resets a few times it works for a few hours and then stops again. I have removed Nokia Music, but no luck. I am on black
    02-10-2014 05:04 AM
  2. Brett Gomez's Avatar
    Could be an hardware issues.. One my friends too had the problem.. apparently when we finally gave up and took it to the nokia care center.. the button inside broke and was faulty.. But this was a Nokia Lumia 620..
    02-10-2014 05:24 AM
  3. fais899's Avatar
    So am I. Lumia 720. My lumia's sound can't be lower and louder. The volumes level still change, but not for sound. Try to soft reset, it solved just for few hours. I think this is software issue not hardware
    02-10-2014 11:10 AM
  4. ShreyansShah's Avatar
    if u r facing problems with lowering volume key (or atleast it appers so),
    try unistalling skype. somebody had suggested that on WPCentral forum somewhere. i tried and it worked.
    dont know what's the glitch, but it worked.
    02-12-2014 12:00 AM
  5. Rajesh Menon1's Avatar
    02-12-2014 12:27 AM
  6. Gaurav Paul's Avatar
    This issue can be traced to DRM while playing music downloaded using Nokia MixRadio for example. A soft reset should fix the issue.
    02-13-2014 02:33 AM
  7. takisrock's Avatar
    The same problem, I have for deveral days, with no permanent fix... I have a Lumia 820 unlocked Greece.
    I talked with #nokiacare and after several messages they told me to make a hard reset,
    and I said no, because I search this fotum and onother person had already tried it with no results...
    and then they told me to go to nokia care center for testing it. Which I haven't done it so far.
    the issue is not within any app or game, I tested them, and still stuck the volume.
    And I believe it's something about the os, because it happent after gdr3/black...
    any other help or solution?
    02-13-2014 08:11 AM
  8. Xrzysiek's Avatar
    the same problem in my Lumia 720... any sugests?
    02-13-2014 12:07 PM
  9. nikhilmistri's Avatar
    Hey friends it is a hardware problem.....i was also having the same problem with the volume rocker of my l720 . Took it to nokia care .... They fixed it within 30 min....the contact strip for the volume rocker is the reason behind the issue.... Just go to nokia care and replace it....
    02-13-2014 12:31 PM
  10. Pulserider's Avatar
    Hey friends it is a hardware problem.....i was also having the same problem with the volume rocker of my l720 . Took it to nokia care .... They fixed it within 30 min....the contact strip for the volume rocker is the reason behind the issue.... Just go to nokia care and replace it....

    Just for some feedback. I went to Nokia Care and they replaced the Contact Strip. Seems perhaps like a 'all' issue on these phones? Well...it is sorted now.
    02-20-2014 04:20 AM
  11. Rednedo7's Avatar
    I have the same problem but i noticed that when I went into the tunein radio app the problem started then had to do a soft reset.
    Also have been on the Nokia site and they have posted. http://www.nokia.com/gb-en/support/f...topic=FA142983
    05-04-2014 05:00 AM

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