1. Rahut Gupta's Avatar
    Since yesterday, my nokia lumia 720's power button suddenly stopped working. I cant switched on or off my phone.

    For switching ON ,temporary solution was double tap but for OFF..i don't have anything.

    I see recently many of the users having same problem in other devices too, how to fix it ? Is it a OS bug ?

    Help !
    01-15-2015 12:58 AM
  2. Rahut Gupta's Avatar
    And i dont have Chive app installed on my phone.
    01-15-2015 12:59 AM
  3. Harrie-S's Avatar
    01-15-2015 04:58 AM
  4. dedracer's Avatar
    Even happened with me. I'm using Lumia 730. I had to reset my phone to get back to normal :| i suggest you to do this also :)
    01-15-2015 05:03 AM
  5. Rahut Gupta's Avatar
    hi dedracer,

    How can i reset the phone..?
    01-16-2015 03:21 AM
  6. Rahut Gupta's Avatar
    you mean hard reset ?
    01-16-2015 05:43 AM
  7. roshan_pinto's Avatar
    Actually happened with me too. But I used to on/off by turning on and off in navigation bar in settings. And to lock phone I used quick tools which gave me onscreen lock option. After some days, the button was working. So no worries :D
    01-19-2015 10:44 PM
  8. zeuxiss's Avatar
    And i dont have Chive app installed on my phone.
    How about the "home exercise" app??
    01-19-2015 11:03 PM
  9. Rahut Gupta's Avatar
    I checked at nokia care, and they are saying the buttons panel need to be replaced...not an OS bug. !
    zeuxiss and Harrie-S like this.
    01-20-2015 12:58 AM
  10. dedracer's Avatar
    At least check it doing an hard reset! Hope that helps..wasting 20 days at Nokia care! They wont return your phone to you at least for 14 days! Good luck with that!
    01-20-2015 07:49 PM
  11. Eren68's Avatar
    ..wasting 20 days at Nokia care! They wont return your phone to you at least for 14 days! Good luck with that!
    That's just not true in my experiences. I sent my 920 to them via UPS on Tuesday of this week (faulty display) and UPS have just returned my repaired phone today (Friday). That's some turnaround. Complete in a Microsoft bag I've used Nokia Care several times now, and each time it's never taken as long as 14 days.

    I came to this thread because the 720 phone I'm using in the meantime had the same button problem. As this flex ribbon is a 'pennies' part, it made sense to change it myself, and took 5 minutes. Problem solved. If the phone was still warrantied, I wouldn't hesitate in submitting it for official repair. Superb service.
    01-23-2015 04:30 AM
  12. kailash mobarsa's Avatar
    If you are facing power on/off button problem then don't worry you can resolve the problem without going to service centre.
    Put some drop of PCB board cleaner on the power button and gently press and release the button, while doing this process carbon will removed from the bottom and it will make better connection with circuit.
    03-15-2017 11:33 AM

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