1. Windows Central Question's Avatar
    Hello, recently I tried to update my lumia 720 to the preview for developer WP10, however, things just go wrong. My phone got stuck with the spinning gear issue. It just kept rebooting when it is connect to a power supply. (Phone turned on > Nokia logo > spinning gear with a processing bar kept being 0% > Phone turned off and things repeated. ) And I haven't done any backup for my phone. I would like to have my photo back. (They are saved in the phone memory rather than the sd card as I don't use a sd card.) I tried to connect my phone to my pc, my pc seems be able to detect my phone, but the time is too short that I can't even get the file from the phone. (The computer senses the input from the phone when the nokia logo appears and after a few second, the nokia logo is still there and the computer just find that the phone is disconnected.) And the computer cannot detect any signals from the phone when the phone shows the spinning gear.

    I just want to get my photo back, and it seems possible if I can extend the time for my computer to detect my phone. (My phone just disconnect too quickly that I can't get the file from the phone.)

    Don't ask me to do any kind of hard reset to fix my phone, I don't want to lose all the files from my phone. Thank you.
    10-18-2015 11:02 AM
  2. Prince Pusey's Avatar
    Hello, recently I tried to update my lumia 720 to the preview for developer WP10, however, things just go wrong. My phone got stuck with the spinning gear issue. It just kept rebooting when it is connect to a power supply. (Phone turned on > Nokia logo > spinning gear with a processing bar kept being 0% > Phone turned off and things repeated. ) And I haven't done any backup for my phone. I would like to have my photo back. (They are saved in the phone memory rather than the sd card as I don't use a sd card.) I tried to connect my phone to my pc, my pc seems be able to detect my phone, but the time is too short that I can't even get the file from the phone. (The computer senses the input from the phone when the nokia logo appears and after a few second, the nokia logo is still there and the computer just find that the phone is disconnected.) And the computer cannot detect any signals from the phone when the phone shows the spinning gear.

    I just want to get my photo back, and it seems possible if I can extend the time for my computer to detect my phone. (My phone just disconnect too quickly that I can't get the file from the phone.)

    Don't ask me to do any kind of hard reset to fix my phone, I don't want to lose all the files from my phone. Thank you.

    SORRY, but the fact that its on loop, it means that it crash. You have to do a reset to get it back up. Sorry but thats all you can do, based on the fact you never saved them on your sd card
    10-18-2015 11:40 AM

Similar Threads

  1. What all features can we expect in the best phone camera?
    By Windows Central Question in forum Microsoft Lumia 640 XL
    Replies: 4
    Last Post: 10-20-2015, 10:47 AM
  2. Replies: 1
    Last Post: 10-20-2015, 07:46 AM
  3. Replies: 2
    Last Post: 10-18-2015, 12:14 PM
  4. Replies: 4
    Last Post: 10-18-2015, 11:34 AM
  5. Rollback to WP 8.1 from WP preview mobile build 10549, how do I do this?
    By Windows Central Question in forum Windows Phone 8.1
    Replies: 1
    Last Post: 10-18-2015, 10:13 AM
LINK TO POST COPIED TO CLIPBOARD