1. Abhishek Biswas2's Avatar
    So i was using lumia 720 as a daily driver. Downloaded many apps recently through store. But now after factory reset when I try to sign in the microsoft account it says - ( Can't connect . We can't connect at the moment. Wait for a little while and try again). The same problem occurs when i try to install some app. then it shows error (We seem to be experiencing technical difficulties...... This error code may be helpful : 80070057).

    Things I have done to solve the problem but not worked.

    1. I have checked the date and time and set it manually.
    2. Tried both wifi and data connections.
    3. Tried changing the language and reseting and then again changing restarting.
    4. For region used INDIA - time, date, language.

    IF ANY ONE HAVE SOLVED THE PROBLEM PLEASE HELP. ( country - INDIA)

    ALSO have not used Windows insider program to go to any other os (win 10) other than normal OTA updates.
    04-06-2017 05:04 AM
  2. charlatan1978's Avatar
    I take it you are still running WP8.1.
    I have just noticed another user has posted that they can't log into their Microsoft account on their Lumia 635 running 8.1.
    Therefore this issue may be MSFT's end and not a fault with your phone.
    Are you able to contact Microsoft via the chat function on their website? (Assuming you have a pc / laptop).
    Other than that give it a day or so and the issue may be rectified.
  3. charlatan1978's Avatar
    Hi, from a quick google search this seems quite a common problem.
    Try deleting your Microsoft account on your phone and then add it again.
    04-06-2017 07:24 AM
  4. Abhishek Biswas2's Avatar
    Thanks for replying.. But after factory reset there is no microsoft account or any account at the first place. So I am trying to add it for the first time.
    04-06-2017 08:29 AM
  5. charlatan1978's Avatar
    Ah, I see. Is there a different Wifi point you can connect to?
    You say a factory reset, is this a hard reset? or using the Windows Device Recovery Tool?
    04-06-2017 08:44 AM
  6. charlatan1978's Avatar
    I take it you are still running WP8.1.
    I have just noticed another user has posted that they can't log into their Microsoft account on their Lumia 635 running 8.1.
    Therefore this issue may be MSFT's end and not a fault with your phone.
    Are you able to contact Microsoft via the chat function on their website? (Assuming you have a pc / laptop).
    Other than that give it a day or so and the issue may be rectified.
    Abhishek Biswas2 likes this.
    04-06-2017 08:49 AM
  7. Abhishek Biswas2's Avatar
    Yeah that is hard reset from the about section in settings. No Windows recovery tool used.
    04-06-2017 08:49 AM
  8. Abhishek Biswas2's Avatar
    Yes I can contact Microsoft .. When i click ''Ask our virtual agent" it works.
    04-06-2017 08:52 AM
  9. SirThoreth's Avatar
    I've noticed a similar problem with an established phone running Windows Phone 8.1 (my main phone), trying to open the Store, where I get error code 805a01f7. I don't get the error on a Windows 10 Mobile device.
    04-06-2017 09:54 AM
  10. Abhishek Biswas2's Avatar
    I've noticed a similar problem with an established phone running Windows Phone 8.1 (my main phone), trying to open the Store, where I get error code 805a01f7. I don't get the error on a Windows 10 Mobile device.
    Did you solved the problem ? When did it started ?
    04-06-2017 10:04 AM
  11. SirThoreth's Avatar
    Did you solved the problem ? When did it started ?

    I first noticed it this morning. Not fixed at this time, and there's a thread on the /r/Windowsphone Reddit that makes it sound like it's a widespread issue today.
    04-06-2017 11:04 AM
  12. Abhishek Biswas2's Avatar
    PROBLEM HAS BEEN SOLVED.
    So next day after woking up I was able to sign in as regularly. This is more like a Microsoft Server issue. So those who have this problem just wait for 1 or 2 days.
    xandros9 likes this.
    04-06-2017 10:09 PM

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