1. Daaanish Akram's Avatar
    Last night I was using my phone and suddenly my screen went black and I tried putting it to charge and In the morning when i checked it, it worked but after I locked it it went black again. I tried every reset possible but it didn't work and I can't go to a Nokia care center cause I don't have one close by. Can you please help me ?
    05-08-2017 12:15 AM
  2. Indistinguishable's Avatar
    Last night I was using my phone and suddenly my screen went black and I tried putting it to charge and In the morning when i checked it, it worked but after I locked it it went black again. I tried every reset possible but it didn't work and I can't go to a Nokia care center cause I don't have one close by. Can you please help me ?
    Try giving your device a soft reset to see if that fixes the inconsistent display.

    To do a soft reset, simply hold down the power button + the volume down button for 10-15 seconds, or until your phone vibrates.

    If that doesn't work, you may just have a busted display.
    05-08-2017 12:33 AM
  3. Daaanish Akram's Avatar
    But sometimes when I hold the power button for a long time when the phone is on, it shows the slide down to power off screen
    05-08-2017 12:38 AM
  4. Indistinguishable's Avatar
    But sometimes when I hold the power button for a long time when the phone is on, it shows the slide down to power off screen
    Right, that's normal. In this case, though, just keep holding the button down until it restarts itself.
    05-09-2017 06:33 PM

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