My Lumia 730 has virus, even after 2 resets it remains. How can I rid my phone of this virus?

[Windows Central Question]

My Lumia 730 has virus, even after 2 resets it remains

It is the very first time, I have experienced a virus on the windows phone, I have used couple of them during last couple of years.. but none had this problem..

while browsing sites via Internet Explorer it take me to the unwanted webs .. I have copied the links of the same.. but even after the reset which I have done 2 times already this behavior is still there.. It can happen anywhere on any website like one time it happened on burberry website.. then I turned off the mobile website preference but again it happens, I am scared about the data on my cell and the email accesses that I do..

It happens only at times not always when I visit the same website again the problem does not come back.. I am an IT Guy I am sure it has virus but how to get this fixed ?, there is no malware scanner or virus scanner available in the Windows Shop.. any ideas ?

 

[Slovenix]

Re: My Lumia 730 has virus, even after 2 resets it remains

Maybe its just the webpage, pop-ups??

 

[DennisvdG]

Re: My Lumia 730 has virus, even after 2 resets it remains

Just pop-ups man... Your phone doesn't have a virus.

 

[Harrie-S]

Re: My Lumia 730 has virus, even after 2 resets it remains

If it is true that you have a virus you can sell your phone for a lot of money because you have a very special phone. There are no virus scanners because there are no virusses on windows phones.
In IE push the 3 dots ...
Go to settings
Go to advanced settings
Mark " Use SmartScreen Filter to help protect against unsafe websites"
In Cookies from websites "block all"
And delete IE history.

http://discussions.nokia.com/t5/Poo...I-worry-about-viruses-or-malware/td-p/1096115

 

[srikanth reddy4]

Re: My Lumia 730 has virus, even after 2 resets it remains

As said by harrie-s Really if you think your phone has virus then sell it.....and off-topic harrie-s congrats as your country team has made upto finals for the first time

 

[Arora G]

Re: My Lumia 730 has virus, even after 2 resets it remains

Hi Harrie-S

The SmartScreen Filter is already active and I forgot to mention that earlier..

There are no pop-ups but it just redirects say when I click somewhere on the link randomly.. the websites I have visited are quite reputed and cannot have virus like MSN website, google news, burberry etc. I click the right link and it forcefully redirects to the unwanted site.. and when I try to go back with back arrow, it does not let me reach the website because the redirects are so many..

 

[xandros9]

Does this affect other browsers on the phone (Opera Mini, UC)

Also, does this affect other devices on the network?
Because we're almost certain its not a virus since there are no currently known occurrence of malware on Windows Phone.

 

[Erwin0723]

Re: My Lumia 730 has virus, even after 2 resets it remains

Are you sure you are an IT man????????

 

[Nicholas Maguire]

Re: My Lumia 730 has virus, even after 2 resets it remains

Hi Harrie-S

the websites I have visited are quite reputed and cannot have virus like MSN website, google news, burberry etc..

.
Should have known Google had something to do with this! Only kidding. Have you erased IE history, cookies, etc?

 

[920Walker]

Re: My Lumia 730 has virus, even after 2 resets it remains

Post some screenshots of what is happening.

 

[anadi1984]

Re: My Lumia 730 has virus, even after 2 resets it remains

What OP has posted happens to me too when I open any links of www.boxofficecapsule.com in IE on my 1020. Sometimes a dialogue box appears which says something like your Android phone is slow, download blah blah app, with ok and cancel as options and then automatically starts to open a website I never intended to visit. I remember, this started happening after MS had allowed IE to be recognised as a different browser!

 

[xandros9]

Re: My Lumia 730 has virus, even after 2 resets it remains

What OP has posted happens to me too when I open any links of www.boxofficecapsule.com in IE on my 1020. Sometimes a dialogue box appears which says something like your Android phone is slow, download blah blah app, with ok and cancel as options and then automatically starts to open a website I never intended to visit. I remember, this started happening after MS had allowed IE to be recognised as a different browser!

MS made the browser appear as Android or iOS depending, so it'll be served better websites.
Caveat is that the sites then serve up Android-targeted advertising/lies.

 

[anon(8150199)]

Re: My Lumia 730 has virus, even after 2 resets it remains

Hi Harrie-S

The SmartScreen Filter is already active and I forgot to mention that earlier..

There are no pop-ups but it just redirects say when I click somewhere on the link randomly.. the websites I have visited are quite reputed and cannot have virus like MSN website, google news, burberry etc. I click the right link and it forcefully redirects to the unwanted site.. and when I try to go back with back arrow, it does not let me reach the website because the redirects are so many..

Read this.

 

[brusbrother]

Just to be sure, when you said it happens "anywhere" you mean away from one particular location. I recall a redirect virus a few years ago that was actually related to a router. Never occurred when away from home. Reset router and bye bye virus.

 

[hotphil]

I may have missed it, but is this happening on Wi-Fi? Sounds like one of those lovely DNS intercept/changers that some ISPs are deploying to add value for their customers.
​Sorry, did I say add value? I meant screw up the internet.

 

[anadi1984]

Just to be sure, when you said it happens "anywhere" you mean away from one particular location. I recall a redirect virus a few years ago that was actually related to a router. Never occurred when away from home. Reset router and bye bye virus.

It happens when on 3G.

 

[Blacklac]

Re: My Lumia 730 has virus, even after 2 resets it remains

Wonder if his scrolling is clicking links he doesn't realize.

 

[realwarder]

Perhaps his 730 is a Chinese Android phone skinned to look like a L730.

No virus exists on WP. Period. DNS redirection. Some 'friend' setting up a web proxy which injects banners, things like that are possible, but no virus exists for WP.

 

[Arora G]

Re: My Lumia 730 has virus, even after 2 resets it remains

This seem to be quite near to what I am experiencing via IE, I got popup saying I have 3 viruses which need a cleaning, I could understand it is another redirect. Then after pondering I am am able to figure out that it is something to do with a particular location, as it happened all the time there only but not on the 3G network, it is Wifi thing. I have removed that particular wifi connection and shall see it for next couple of days how it goes.. you guys are really pointed me to some direction which I was missing to take an account of.. thanks and cheers ! I shall update you after couple of days with my findings. ( But my one concern still remains.. that why the IE Smart Filter not doing its job ? )

 

[Marcos Buccella]

Re: My Lumia 730 has virus, even after 2 resets it remains

These popups are nothing more than Android scareware.