1. Windows Central Question's Avatar
    i had bought lumia 730 dual sim and had a query against the scratches on my screen.
    Microsoft describes screen as scratch proof so if get scratches on it then would the replace it free????? and how long is the warranty period.
    03-28-2015 02:52 AM
  2. gpobernardo's Avatar
    i had bought lumia 730 dual sim and had a query against the scratches on my screen.
    Microsoft describes screen as scratch proof so if get scratches on it then would the replace it free????? and how long is the warranty period.
    Welcome to Windows Central.

    No, I don't think there is a lifetime warranty for Corning's gorilla glass. Also, most references show that the glass is advertised as "scratch resistant", not "scratch proof" - there is no absolutely scratch proof material and even diamonds can be scratched.

    The warranty period of the glass is usually as long as the warranty period for the phone. Since the glass is a component of the phone, it should be covered by the warranty for parts replacement/repair period of the phone. This is usually 12 months, but it may be extended to 24 months in some areas. However, be careful since scratches and damages to the screen usually void the warranty - since the warranty does not cover mishandling and improper use (which are the most common causes of scratches and broken screens).
  3. gpobernardo's Avatar
    i had bought lumia 730 dual sim and had a query against the scratches on my screen.
    Microsoft describes screen as scratch proof so if get scratches on it then would the replace it free????? and how long is the warranty period.
    Welcome to Windows Central.

    No, I don't think there is a lifetime warranty for Corning's gorilla glass. Also, most references show that the glass is advertised as "scratch resistant", not "scratch proof" - there is no absolutely scratch proof material and even diamonds can be scratched.

    The warranty period of the glass is usually as long as the warranty period for the phone. Since the glass is a component of the phone, it should be covered by the warranty for parts replacement/repair period of the phone. This is usually 12 months, but it may be extended to 24 months in some areas. However, be careful since scratches and damages to the screen usually void the warranty - since the warranty does not cover mishandling and improper use (which are the most common causes of scratches and broken screens).
    Laura Knotek, a5cent and xandros9 like this.
    03-28-2015 03:05 AM
  4. Fred Wilson2's Avatar
    Yeah, it's not "scratch proof". That would be silly to think that it is.

    :)
    Fred
    gpobernardo likes this.
    03-31-2015 09:42 AM

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