Incorrect Phone Number Showing On Lumia 735

[Daniel Gandolfo]

Hello,

I have a Lumia 735.

I recently received a SIM card from O2. I subsequently rang up O2 to have the SIM card phone number corrected to the phone number I have had for a very long time.

The only problem now is that when I go to Settings-> Applications -> phone

the incorrect phone number is shown. It shows the original phone number connected with the SIM card before it was changed to the correct one.

How do I get my Lumia phone to show the correct phone number connected with my Service Provider account.

Thanks,

Nevica

 

[eusty]

Mmmm....

I just checked on my phone and it says the original number too!

This phone had had different SIM cards in, hard reset, flashed etc etc so I guess it must be hard coded into the SIM and the provider uses a 'redirect'?

 

[Daniel Gandolfo]

Yes, that is what I think is happening. The phone number is hardwired onto the SIM and the phone provider uses a redirect. I agree.

Nevica

 

[hotphil]

Swap SIMs with another handset and you can be sure.

 

[Daniel Gandolfo]

Swopping SIMS won't solve the problem. It will only tell me what phone number is on a SIM. I know that the SIM card number has been changed by O2 so the question remains is it a number resetting problem with O2 or is it a Nokia phone problem?

 

[hotphil]

Well, the issue is either the phone or the SIM - as you say - but if you can't/won't swap phones/SIMs to isolate the problem then you may never know which one it is.

 

[Daniel Gandolfo]

I understand from the Microsoft Forums is that the solution is with the SIM card therefore it is the provider in this case. Apparently they need to reset the SIM correctly with the new number and so the phone can pick this up after a soft reset of the phone.

 

[Daniel Gandolfo]

See here:

Mobile Community - New Lumia 930 Working Phone, Just Showing Wrong Ph... - Microsoft Mobile Community