1. Daniel Gandolfo's Avatar

    I have a Lumia 735.

    I recently received a SIM card from O2. I subsequently rang up O2 to have the SIM card phone number corrected to the phone number I have had for a very long time.

    The only problem now is that when I go to Settings-> Applications -> phone

    the incorrect phone number is shown. It shows the original phone number connected with the SIM card before it was changed to the correct one.

    How do I get my Lumia phone to show the correct phone number connected with my Service Provider account.


    Last edited by Daniel Gandolfo; 04-22-2015 at 05:33 AM.
    04-22-2015 04:50 AM
  2. eusty's Avatar

    I just checked on my phone and it says the original number too!

    This phone had had different SIM cards in, hard reset, flashed etc etc so I guess it must be hard coded into the SIM and the provider uses a 'redirect'?
    04-22-2015 05:27 AM
  3. Daniel Gandolfo's Avatar
    Yes, that is what I think is happening. The phone number is hardwired onto the SIM and the phone provider uses a redirect. I agree.

    04-22-2015 05:29 AM
  4. hotphil's Avatar
    Swap SIMs with another handset and you can be sure.
    04-22-2015 06:03 AM
  5. Daniel Gandolfo's Avatar
    Swopping SIMS won't solve the problem. It will only tell me what phone number is on a SIM. I know that the SIM card number has been changed by O2 so the question remains is it a number resetting problem with O2 or is it a Nokia phone problem?
    04-22-2015 06:19 AM
  6. hotphil's Avatar
    Well, the issue is either the phone or the SIM - as you say - but if you can't/won't swap phones/SIMs to isolate the problem then you may never know which one it is.
    04-22-2015 06:47 AM
  7. Daniel Gandolfo's Avatar
    I understand from the Microsoft Forums is that the solution is with the SIM card therefore it is the provider in this case. Apparently they need to reset the SIM correctly with the new number and so the phone can pick this up after a soft reset of the phone.
    04-22-2015 07:16 AM
  8. Daniel Gandolfo's Avatar
    04-22-2015 08:18 AM

Similar Threads

  1. Can I get some help with my Lumia 535 Camera issues?
    By Swrat58 in forum Microsoft Lumia 535
    Replies: 4
    Last Post: 03-24-2016, 11:39 PM
  2. Biking heart rate results on dashboard are poor
    By S Grey in forum Microsoft Band & Band 2
    Replies: 7
    Last Post: 04-22-2015, 07:25 PM
  3. W10 for LUMIA 520. Should I go for it or keep calm.
    By vineet_vpns12 in forum Ask a Question
    Replies: 3
    Last Post: 04-22-2015, 03:19 PM
  4. Does the Lumia 640 heat up?
    By Windows Central Question in forum Microsoft Lumia 640
    Replies: 1
    Last Post: 04-22-2015, 04:26 AM
  5. HP's new ENVY x360, Pavilion x360 and Pavilion models show that budget notebooks can be great
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-22-2015, 03:30 AM