1. AiridasPreiksa's Avatar
    Hello,

    I'm now using "Windows 10 Mobile Insider Preview" OS version: 10.0.12562.84 and I want to back to "Windows phone 8.1" version, but appeared some problems. When I download Windows Phone Recovery Tool from the official Windows Phone webpage and installed it I can't connect my Windows Phone to computer. Then I try to click "My phone was not detected" and then "Windows LUMIA" and it not found. And the question is :
    1. Why I can't back from WP10 to WP 8.1 ?
    2. Is my phone broken or it's Windows OS guilt ?


    I'm waiting for answers.
    06-14-2015 02:16 PM
  2. Harrie-S's Avatar
    Welcome to Windows Central,

    1. We do not know so we have to find out.

    2 What could be is that the USB port from your phone is defect. (what happens if you just connect your phone to your PC does your PC detect your phone).
    Another reason could be a "bad" contact between your phone and your PC so try different USB cables or different USB ports or even a different PC.

    So try above suggestions and let us know what the result is.

    Good luck
    Laura Knotek likes this.
    06-14-2015 04:14 PM
  3. renjith p george's Avatar
    Even i have the very same issue. When phone is connected to pc,it gets charged but never gets detected as a storage. The same problem while using recovery tool.

    Lumia 730 india here.
    06-14-2015 04:40 PM
  4. renjith p george's Avatar
    Even i have the very same issue. When phone is connected to pc,it gets charged but never gets detected as a storage. The same problem while using recovery tool.

    Lumia 730 india here.
    06-14-2015 04:41 PM
  5. Harrie-S's Avatar
    Even i have the very same issue. When phone is connected to pc,it gets charged but never gets detected as a storage. The same problem while using recovery tool.



    Lumia 730 india here.
    So if you tried other USB cables, USB ports and other PC's. There is a problem with your USB port in your phone. So I would suggest to check if you still have warranty and get it repaired.
    (You could however first try a hard reset)
    06-14-2015 05:08 PM
  6. xandros9's Avatar
    Might also want to make sure the phone has been unlocked (I mean, passcode unlocked, not SIM unlocked)
    pankaj981 likes this.
    06-14-2015 06:04 PM
  7. AiridasPreiksa's Avatar
    Xandros9, my phone nanoSIM and microSD are locked, the passcode I know. Harrie**
    06-15-2015 04:49 AM

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