1. paul8899's Avatar
    Hey,

    I'm not really sure how to explain this but since the new update i cant unlock my phone since the numbers don't show, which basically has made me phoneless since i cant use it, any suggestions?
    09-17-2016 04:39 AM
  2. paul8899's Avatar
    Hey

    My phone installed the latest update and now I can't unlock my phone since the lock screen comes up but doesn't show the numbers so i cant unlock it :(
    09-17-2016 04:46 AM
  3. ttsoldier's Avatar
    Hey

    My phone installed the latest update and now I can't unlock my phone since the lock screen comes up but doesn't show the numbers so i cant unlock it :(
    Known bug.

    You will need to hard reset.
    abhishek singh21 likes this.
    09-17-2016 05:06 AM
  4. paul8899's Avatar
    How can I do that? I am also currently speaking to someone from Microsoft, if they tell me another way to fix it i will be sure to post it here too, to help others too :)
    09-17-2016 05:12 AM
  5. ttsoldier's Avatar
    How can I do that? I am also currently speaking to someone from Microsoft, if they tell me another way to fix it i will be sure to post it here too, to help others too :)
    https://support.microsoft.com/en-us/...reset-my-phone

    You will lose all your info
    abhishek singh21 likes this.
    09-17-2016 05:33 AM
  6. paul8899's Avatar
    ok thanks, i tried a soft reset first and that didnt work so doing the hard reset, it dont bother me if i lose stuff, i just want my phone to work.

    Here is the article what Microsoft provided me http://answers.microsoft.com/en-us/m...b-30f3afaf824d
    ttsoldier likes this.
    09-17-2016 05:44 AM
  7. Chintan Gohel's Avatar
    Hey,

    I'm not really sure how to explain this but since the new update i cant unlock my phone since the numbers don't show, which basically has made me phoneless since i cant use it, any suggestions?
    this is a bug on the fast insider build 14926 - do you have that? Only solution is a hard reset I believe
    09-17-2016 08:08 AM
  8. xandros9's Avatar
    Duplicate threads merged.
    09-26-2016 12:59 PM

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