04-15-2012 04:18 AM
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  1. kenosando#AC's Avatar
    My Nokia N8 screen is very scuffed up, mainly because I usually keep it face down because of the back camera module doesn't allow it to sit level. I don't think Gorilla Glass is that great of glass, because I have seen too many shattered screens claiming to have GG. I have one huge scratch on the screen from dropping it from my hand to the desk (about 0.25 M) and have numerous other smaller scratches from not using a case. I have never seen the GG crack like the 800 in the picture, but as it was pointed out, curved glass presents awkward angles at which the glass is vulnerable. I hate Invisible Shields, mainly because they never sit perfectly, and the adhesive, after several months, start to turn color around the edges. I definitely don't want to otterbox the Lumia 900, so I may settle for invisible shield. I will still lay it face down, because I can deal with a minor screen scratch, but camera lens scratches are a big no-no.
    02-14-2012 10:46 AM
  2. mprice86's Avatar
    My Nokia N8 screen is very scuffed up, mainly because I usually keep it face down because of the back camera module doesn't allow it to sit level. I don't think Gorilla Glass is that great of glass, because I have seen too many shattered screens claiming to have GG. I have one huge scratch on the screen from dropping it from my hand to the desk (about 0.25 M) and have numerous other smaller scratches from not using a case. I have never seen the GG crack like the 800 in the picture, but as it was pointed out, curved glass presents awkward angles at which the glass is vulnerable. I hate Invisible Shields, mainly because they never sit perfectly, and the adhesive, after several months, start to turn color around the edges. I definitely don't want to otterbox the Lumia 900, so I may settle for invisible shield. I will still lay it face down, because I can deal with a minor screen scratch, but camera lens scratches are a big no-no.
    The camera setup on the 900 looks to be much the same as that of the 800, meaning that the lens is recessed slightly. Unless you set it on gravel, it'll probably be fine on it's back.

    Also iirc the 900 doesn't have the curved glass so it should be as shatter resistant as any other flat screened GG using phone.
    02-14-2012 11:56 AM
  3. lumic's Avatar
    Again, dropping them from roughly the same height and them landing in roughly the same way means zilch. The 800 could have just hit at the wrong angle.

    And FYI, something similar to this happened with my buddies HD2 back when it first came out. HTC themselves SENT him a replacement screen. That right there is customer support.
    Was is grey imported? If so, very rare case and kudos to HTC. I don't see why they'd send him a screen though, why would they expect the consumer to replace the screen themselves?
    02-15-2012 03:39 AM
  4. RustyU's Avatar
    Its all about luck (or bad luck) of the fall.

    Im sure for every 3 foot drop story, you'll hear "i ran over my phone with my car and screen is still good" story.
    Yep, this.

    There a nigh on millions of ways a phone can hit the deck, you just happened to get the worst way. Yes your Note survived a similar fall, but it's impact was different and that's all it takes.
    02-15-2012 05:37 AM
  5. fc000's Avatar
    Must of been an unlucky impact angle on the screen. I've dropped my 800 from about the same height (total moment of terror), with no signs of damage anywhere on it.

    If they aren't accepting it at the service center, I'd say go onto twitter, contact some other Nokia reps directly. Even try some Microsoft reps. They'll want to avoid any bad attention, and maybe even jump on it to show how much they're "putting people first".
    02-15-2012 10:05 AM
  6. blackhawk7188's Avatar
    Simply put dont drop your cell phone unless it is a Pre or Texas Instruments calculator. Both bounce nicely from flying out my convertible on accident and never even shut off....lol
    02-16-2012 03:55 PM
  7. TheArcaneFlame's Avatar
    It looks to me like there are at least two distinct localized impact points from that photo, possibly as many as 4. The upper right and lower left seem pretty obvious. I could be wrong but with the way the glass is spider webbed in multiple directions from each of those impact points it looks more like it was struck in those locations (or crushed) as opposed to having simply fallen to the floor. Or perhaps it fell and struck some other object(s) as opposed to the bare floor. I'm not exactly calling BS on this but to me the photo leads me to believe that there's more to the story.
    thepickupbear likes this.
    02-16-2012 04:31 PM
  8. Curtieson's Avatar
    It looks to me like there are at least two distinct localized impact points from that photo, possibly as many as 4. The upper right and lower left seem pretty obvious.
    I would agree. Clearly you can tell it hit hardest in the top left, then bottom right.

    Now, if the bouncing story were true...a phone would bounce up maybe 2 inches? So the bottom right impact was from a 2 inch drop? Really? 1st thought that pops into my mind is the fact that the 800 has GG is a straight up lie! I have never seen a GG phone completely shatter like that and there is that one company selling screen protectors that literally throws phones around, haha

    I would have a lot of sympathy until the OP started throwing around the "HTC IS GREAT, NEVER BUYING A NOKIA AGAIN" hoping to catch someone's attention. :dry
    thepickupbear likes this.
    02-17-2012 07:09 AM
  9. gedzum's Avatar
    All I can say is wow. Brings a tear to my Lumia 800's eye to see it's fellow brother totally messed up like that. I'll make sure to take extra care of it now ;)
    02-17-2012 08:40 AM
  10. Pronk's Avatar
    It looks to me like there are at least two distinct localized impact points from that photo, possibly as many as 4. The upper right and lower left seem pretty obvious. I could be wrong but with the way the glass is spider webbed in multiple directions from each of those impact points it looks more like it was struck in those locations (or crushed) as opposed to having simply fallen to the floor. Or perhaps it fell and struck some other object(s) as opposed to the bare floor. I'm not exactly calling BS on this but to me the photo leads me to believe that there's more to the story.
    If it was just a sheet of glass dropped, you'd probably be right. But this was a curved sheet of glass attached to something else and secured all around the edge. The secondary "impact" point(s) could be where the screen was under the most tension - fine when the force on the glass was evenly spread, but as soon as that changed on impact where the pressure was released at one point it could have given out elsewhere too. And the corners are where the curves are on the 800 screen, as well as where they're held most by the casing, so likely are the highest points of surface tension.

    I'd give the guy the benefit of the doubt.
    02-17-2012 08:50 AM
  11. jc0196's Avatar
    i guess you'll have to fly back here to HK and replace it lol
    02-17-2012 08:46 PM
  12. marqueses's Avatar
    I sent a private message for help you to repair. Contact me if you needed.
    02-18-2012 12:33 PM
  13. toyotast165's Avatar
    Simply put dont drop your cell phone unless it is a Pre or Texas Instruments calculator. Both bounce nicely from flying out my convertible on accident and never even shut off....lol

    lol holy crap I thought I was the only one! Lol had my pre on the touchstone playing in my aw11 mr2, apparently the touchstone can't handle a lateral g and wooosh! Right out the passenger window on track day lol

    nick here and there, no scratches though, thing bounced for 60+ feet lol. I have a pre3 now as my daily till the 900 or t2 come out, I'm MUCH more cautious with the pre3, the pre got thrown around like it was a wiffle ball for years

    gave the Mrs the ff and she has dropped it a ton, no issues at all
    02-18-2012 02:33 PM
  14. Oronolek's Avatar
    I would agree. Clearly you can tell it hit hardest in the top left, then bottom right.

    Now, if the bouncing story were true...a phone would bounce up maybe 2 inches? So the bottom right impact was from a 2 inch drop? Really? 1st thought that pops into my mind is the fact that the 800 has GG is a straight up lie! I have never seen a GG phone completely shatter like that and there is that one company selling screen protectors that literally throws phones around, haha

    I would have a lot of sympathy until the OP started throwing around the "HTC IS GREAT, NEVER BUYING A NOKIA AGAIN" hoping to catch someone's attention. :dry

    Never said HTC is great, actually I don't like them at all lol. Just using an incident from the past as a comparison.

    And for people that for whatever reason think there's more to the story, why would there be? I'm not trying to get anything for free here while holding back info, just warning people that one drop and a slide from 3 feet is all it takes to destroy this thing.

    A little update: Nokia kept sending me in circles so I just gave up. Have a friend bringing a screen back from Hong Kong, so i'm probably gonna fix it and then sell it.
    02-23-2012 02:50 PM
  15. chadwick611's Avatar
    damn dude i feel for ya
    J_Foe likes this.
    02-25-2012 03:33 PM
  16. freestaterocker's Avatar
    Must of been an unlucky impact angle on the screen. I've dropped my 800 from about the same height (total moment of terror), with no signs of damage anywhere on it.

    If they aren't accepting it at the service center, I'd say go onto twitter, contact some other Nokia reps directly. Even try some Microsoft reps. They'll want to avoid any bad attention, and maybe even jump on it to show how much they're "putting people first".
    I'd tweet about it to @benthepcguy. He's given away 100s of Lumias already, so what's one more?
    02-25-2012 03:48 PM
  17. freestaterocker's Avatar
    Simply put dont drop your cell phone unless it is a Pre or Texas Instruments calculator. Both bounce nicely from flying out my convertible on accident and never even shut off....lol
    As impressive as that is about the Pre, you realize people rarely drop their phones on purpose, right? ;)
    02-25-2012 03:51 PM
  18. Curtieson's Avatar
    Never said HTC is great, actually I don't like them at all lol. Just using an incident from the past as a comparison.

    And for people that for whatever reason think there's more to the story, why would there be? I'm not trying to get anything for free here while holding back info, just warning people that one drop and a slide from 3 feet is all it takes to destroy this thing.
    You said: "HTC themselves SENT him a replacement screen. That right there is customer support." Close enough.

    It is the internet...if you don't expect to hear both lovers and haters I would pull the plug on your computer right now. Expect the naysayers...especially when it sounds like you are just throwing a story out there because you hit a snag and want some free stuff.
    02-27-2012 06:54 AM
  19. pwaikon's Avatar
    I bought it from an independent seller, the phone is from HK.

    I tweeted Nokia, they gave me 2 numbers to call, both of which said they can't help me at all. I just got off the phone with Nokia for the 3rd time, they told me they don't sell parts for their phones :dry so they can't help me.

    The Nokia forums are the next people to bug about this. One things for sure, I will NEVER buy another Nokia phone after all of this.
    Is the phone's warranty valid? It's weird that Nokia won't help you :dry Nokia's phone's have 24 month warranty so if your phone is original Nokia and not a copy, Nokia should repair it. But 'cos it's bought from HK, I'm not sure...it may be a factor...

    What did Nokia said to be the reason they can't help you when you called?

    Have you referenced to the Canada's Consumer's Rights law yet? That should do the trick ;)
    02-28-2012 10:26 AM
  20. ahunter281#WP's Avatar
    dropped mine a few times with no issue but I have got the cover that came with it fitted
    03-03-2012 05:47 PM
  21. fc000's Avatar
    Must of been an unlucky impact angle on the screen. I've dropped my 800 from about the same height (total moment of terror), with no signs of damage anywhere on it.
    Yup, I'm going to retract this... Mine dropped again about 1' off the ground onto a brick sidewalk. It fell from a passenger-seat in a car, that was not in motion. It's still in working order. I'm lucky enough to have had the phone for about 5 months compared to the OPs 1 week. Either way, still blows. Time to look at a Lumia 900...
    04-01-2012 08:24 PM
  22. tissotti's Avatar
    Nothing like old Nokia 3310 ;)
    That phone is beyond funny. I remeber in early 2000 playing hockey with and while the screen was in horrendous shape, it still worked with no problems. It's the zombie apocalypse phone, still see them as backup phones.


    Sorry to hear about your Lumia 800. :( i have dropped my 800 couple of times with no visible marks, just not on to concrete. It's can be so much about luck at what exact angle it hits, if there's room for slight movement for the screen to absorb the impact etc.
    04-02-2012 09:16 AM
  23. onysi's Avatar
    so after a week of having this phone, i dropped it while pulling it out of my pocket... So i guess about a 3 foot drop... The screen didn't stand a chance on concrete. Didn't think the screen was this fragile, as i've dropped my galaxy note in literally the exact same spot with the same circumstances and all i got was a dead pixel on that one.

    Funny thing is i'm usually not clumbsy with my phones, yet i dropped both of my favorite phones that i've ever had lol.
    oh my god.
    04-14-2012 09:43 PM
  24. dannejanne's Avatar
    I dropped mine a little while ago. 1.5m from the floor and it hit very very hard at a corner of the body and then jumped a few times on the floor. It didn't take much damage at all considering the large fall and heavy hit.

    04-15-2012 03:54 AM
  25. eastbayrae's Avatar
    That's pretty minimal considering the distance. Did you have the gel case on it at the time?
    04-15-2012 04:11 AM
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