04-15-2012 05:18 AM
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  1. Oronolek's Avatar
    So after a week of having this phone, i dropped it while pulling it out of my pocket... so i guess about a 3 foot drop... the screen didn't stand a chance on concrete. Didn't think the screen was THIS fragile, as i've dropped my galaxy note in literally the exact same spot with the same circumstances and all i got was a dead pixel on that one.

    Funny thing is i'm usually not clumbsy with my phones, yet i dropped both of my favorite phones that i've ever had lol.
    Bifurcated likes this.
    02-11-2012 01:26 PM
  2. TheWeeBear's Avatar
    That's horrendous, so much for Gorilla Glass Oronolek. I feel for ya. :(
    02-11-2012 01:31 PM
  3. ninjaap's Avatar
    That looks very painfull :(

    Welps... this is something we're going to have to deal with as phones become more screen and less bezel.
    palandri likes this.
    02-11-2012 01:47 PM
  4. 1jaxstate1's Avatar
    Wow, a three foot drop did that! Must have hit at a very bad angle.

    Sent from my Galaxy S II
    02-11-2012 02:07 PM
  5. Oronolek's Avatar
    It hit perfectly flat on it's face, bounced once and hit flat on the face again.

    Another reason to try and protect the screen is, they are extremely hard to source out right now. I'm having the hardest time finding a screen replacement. Everybody says they're sold out or haven't even seen the replacement.
    02-11-2012 02:24 PM
  6. palandri's Avatar
    That looks very painfull :(

    Welps... this is something we're going to have to deal with as phones become more screen and less bezel.
    Yup, they keep making them thinner and more fragile. I really don't like the bulk that otterbox cases adds to a phone, but I've been using otterbox since my Treo Pro.

    I work construction, and I have seen guys get a brand new super thin phone. They pull it out of their front pocket at lunch and their screen is cracked. They don't build them like they use too.
    02-11-2012 02:39 PM
  7. HeyCori's Avatar
    Poor Lummie. :(
    02-11-2012 03:42 PM
  8. based_graham's Avatar
    Thats ridiculous the screen should be stronger than that I would bring it into Nokia and let them know. They might be kind enough to replace it for you.
    02-13-2012 12:23 PM
  9. Oronolek's Avatar
    Thats ridiculous the screen should be stronger than that I would bring it into Nokia and let them know. They might be kind enough to replace it for you.
    There are no Nokia centres here (Toronto, Canada)

    I called them, they said call our authorized repair centre.

    I called them, they said they don't service Nokia's that aren't sold through a carrier here.

    So I'm going to call them again, but it looks like nobody is gonna help me on this one.
    02-13-2012 02:36 PM
  10. based_graham's Avatar
    There are no Nokia centres here (Toronto, Canada)

    I called them, they said call our authorized repair centre.

    I called them, they said they don't service Nokia's that aren't sold through a carrier here.

    So I'm going to call them again, but it looks like nobody is gonna help me on this one.
    Where did you buy your Nokia from Clove.uk? Also there should be warranty on that device I would e-mail Nokia customer care and see what they have to say.

    Lumia 800 should NOT break after dropping it isn't one of the key selling points for this phone is the build quality. I would even tweet Nokia is pretty good at taking care of their customers
    02-13-2012 02:49 PM
  11. based_graham's Avatar
    Also try the Nokia Discussion forum
    02-13-2012 02:52 PM
  12. Oronolek's Avatar
    Where did you buy your Nokia from Clove.uk? Also there should be warranty on that device I would e-mail Nokia customer care and see what they have to say.

    Lumia 800 should NOT break after dropping it isn't one of the key selling points for this phone is the build quality. I would even tweet Nokia is pretty good at taking care of their customers
    I bought it from an independent seller, the phone is from HK.

    I tweeted Nokia, they gave me 2 numbers to call, both of which said they can't help me at all. I just got off the phone with Nokia for the 3rd time, they told me they don't sell parts for their phones :dry so they can't help me.

    The Nokia forums are the next people to bug about this. One things for sure, I will NEVER buy another Nokia phone after all of this.
    02-13-2012 03:03 PM
  13. Pronk's Avatar
    And that, ladies and gents, is the problem with curved glass. Looks lovely, but is inherently weaker if you happen to catch it on a curved edge even if it is made of Gorilla Glass.
    02-13-2012 04:29 PM
  14. TheWeeBear's Avatar


    Indeed, look what one is the worst for wear out of this lot. :dry
    soulzero likes this.
    02-13-2012 04:37 PM
  15. based_graham's Avatar
    hmmm this kinda sucks I thought this thing was industructable based on the tests I watched on youtube.
    soulzero likes this.
    02-13-2012 05:18 PM
  16. DougB541#CB's Avatar
    Its all about luck (or bad luck) of the fall.

    Im sure for every 3 foot drop story, you'll hear "i ran over my phone with my car and screen is still good" story.
    02-13-2012 05:19 PM
  17. gerrymad's Avatar
    Hopefully they help, but I'm not sure it is fair to say that it should not break. It is glass. Yes gorilla glass is stronger, but glad is still breakable. I don't think broken glass is any indicator of overall build quality.

    Sent from my HD7 using Board Express
    02-13-2012 05:41 PM
  18. mprice86's Avatar
    Still think the best approach is in the title of the thread, just don't drop it.

    I know plenty of people who routinely drop their phones or toss them down on tables and stuff, makes me cringe just thinking about it. At least one of them knows he's crap at looking after stuff though, so he's rocking some 30 handset just in case.

    None of that helps the OP, but I thought I'd share anyway. Sorry to hear about your phone, man.
    02-13-2012 07:43 PM
  19. Chinocop's Avatar
    I'm lucky. While opening my car door, I dropped my phone on the corner edge and only scuffed up the plastic. Pissed that it's scratched, but happy that the glass didn't shatter to pieces.
    02-13-2012 11:47 PM
  20. lumic's Avatar
    While I am sure that the Lumia 800 shatters easier, I highly doubt that you're making a fair comparison with the Note. If both were face-down drops, it's obvious that the drop will take a larger toll on the bulging screen of the 800.

    If I drop my phone and its screen cracks, it means I made a bad drop. My Omnia has pummeled to the ground many times, I'm not cursing at Samsung for my own clumsiness.

    Also, why are you blaming this on Nokia? None of these companies ever help you out if you grey import. Didn't you know the risks of buying through unofficial channels?
    hipporama and Pronk like this.
    02-14-2012 02:13 AM
  21. dannejanne's Avatar
    I dropped mine today for the first time.

    It first hit the floor with the screen and bounced and turned and landed on the back.

    I can not find any sign of the fall at all. Not anywhere on the glass nor body.
    02-14-2012 04:08 AM
  22. TheWeeBear's Avatar
    What about the floor, is it ok dannejanne ? :D
    02-14-2012 04:17 AM
  23. Reaction80's Avatar
    Wow, I guess I've just been incredibly lucky with mine... Dropped it more times than I can count on several nights out and it's holding up well. It was also thrown from a 2nd story balcony on holiday and it survived. Although it did land on grass that time.
    02-14-2012 08:52 AM
  24. Oronolek's Avatar
    While I am sure that the Lumia 800 shatters easier, I highly doubt that you're making a fair comparison with the Note. If both were face-down drops, it's obvious that the drop will take a larger toll on the bulging screen of the 800.

    If I drop my phone and its screen cracks, it means I made a bad drop. My Omnia has pummeled to the ground many times, I'm not cursing at Samsung for my own clumsiness.

    Also, why are you blaming this on Nokia? None of these companies ever help you out if you grey import. Didn't you know the risks of buying through unofficial channels?
    The reason I'm making a comparison is because the exact same thing happened with both of them. One shattered, one didn't... simple as that.

    I'm not blaming Nokia for me dropping my phone, I accept full responsibility with that and wanted to warn everyone else what could happen(look at the thread title). What I AM saying though, is that this is the weakest phone screen I've had, and Nokia cannot direct me to anybody who sells a screen. All they wanna do is say that your phone is not in warranty anymore, call this person and that person and stop calling us about it. All I want to do is purchase a screen for my phone, which is why I'm contacting everyone that I can to try and source one out.

    And FYI, something similar to this happened with my buddies HD2 back when it first came out. HTC themselves SENT him a replacement screen. That right there is customer support.
    02-14-2012 09:42 AM
  25. martin_strahilovski's Avatar
    So after a week of having this phone, i dropped it while pulling it out of my pocket... so i guess about a 3 foot drop... the screen didn't stand a chance on concrete. Didn't think the screen was THIS fragile, as i've dropped my galaxy note in literally the exact same spot with the same circumstances and all i got was a dead pixel on that one.

    Funny thing is i'm usually not clumbsy with my phones, yet i dropped both of my favorite phones that i've ever had lol.
    Nothing like old Nokia 3310 ;)
    02-14-2012 11:29 AM
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