04-29-2012 01:24 PM
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  1. Pronk's Avatar
    *cough* bull**** *cough*

    Sorry. But I really don't believe that's your 4th lumia 800. You're just some other sleepless jesus nut paid to coke on and troll other phone forums..

    What's up? Scared of the marketshare nokia and Microsoft are taking?

    Jog on :rolleyes:
    Take a look at the Nokia support forums - plenty of people have gone through many replacement phones. This is definitely a model with battery reliability issues.
    03-16-2012 02:52 AM
  2. philheaton's Avatar
    Wtf? I git my first lumia the day it cane out in the UK on 16 November. Went back a week later due to constant reboots. Next one suffered a faulty camera button. Next one turned itself off during charging and refused to come back on. Not that I feel a need to justify myself to a ***** like you, but I have been an active member in many Nokia forums, mostly on the maemo.org forums. I'm also a Nokia loyalist having owned Nokia phones for the past twenty years. I'm also a registered wp7 dev and a qt programmer.

    Sent from my Lumia 800 using Board Express
    Last edited by palandri; 03-17-2012 at 06:50 AM. Reason: Language
    03-16-2012 02:57 AM
  3. podsnap's Avatar
    Nicely answered philheaton! :) (It's muppets like our delightful Yakkob here that I wish would just 'jog on' or shut up).

    It looks like I'm going to have to take my girlfriend's Lumia 800 to a Nokia Care centre (insanely short battery life, also gets very hot).

    Is there any advice you can give, when dealing with them?

    Presonally I think it needs to be swapped (it's only a month old) but I'm concerned they are going to want to enter into a lengthy, "We'll send it off for repair..." type of arrangement which would be useless.
    03-16-2012 06:46 AM
  4. philheaton's Avatar
    Is there any advice you can give, when dealing with them?
    Personally I wouldn't take it to a Nokia Care Centre if you can possibly avoid it. Past experience tells me that the device tends to languish in the repair centre for a couple of days before being shipped to Nokia for repair/replacement. I think Care Centres are only able to deal with repairs up to level 2 (whatever that means).

    I've had far more success in shipping devices direct to Nokia myself using UPS. Enter your phone's serial number in this page and follow the steps:

    Nokia - Warranty Verification - UK - Nokia

    UPS will collect the device the next day and usually get it back to you within a week. I have used this service for my N900, N8 and Lumia without any major problems.
    podsnap and Yakkob like this.
    03-16-2012 07:15 AM
  5. RustyU's Avatar
    I had my phone sent off by a care centre, it took 12 days (inc. weekends) 'til it (the replacement) was back in my hand.
    03-16-2012 04:33 PM
  6. Yakkob's Avatar
    OK..

    I hold my hands up and I apologise to everyone who I ruffle above especially philheaton.
    My outburst was not very well thought out, and said what I said without thinking. It was a heat of the moment thing.

    I spent a lot of time on the crackberry site being helpful (If you look at my posts here, I have been helpful), and I just got sick of random people coming on the forums just to bash other phones /OSs. I saw Phil's low post count and thought the same was going to start happening here.

    I actually have no preference of phone / os, but I don't go round other forums bashing.. It gets tiresome, and extremely tedious.

    So once again.. I apologise. I hope we can move on from here.

    Yak
    philheaton likes this.
    03-17-2012 04:59 AM
  7. soupatoras's Avatar
    Any news? Europe? No update for us?:@
    03-19-2012 05:53 AM
  8. philheaton's Avatar
    Just had a look on NaviFirm and the 1600.2487.8107.12070 update for Nokia 800 RM-801 Carphone Warehouse UKGB CPW BLACK V1 (059N8H6) is there. I would guess that those with this handset can now update via Zune or at least in the very near future. The update is also there for Finland, Norway, Sweden and France amongst others for India, New Zealand Australia etc.

    Looks like the roll out is starting in earnest...
    03-19-2012 06:39 AM
  9. based_graham's Avatar
    If your having problems with battery run you phone with the latest firmware with deadstock applications. Measure battery life and add applications slowly.
    03-19-2012 07:12 PM
  10. soupatoras's Avatar
    Here is a question my phone says OS Version 7.10.8107.79 but the windows 7 connector for mac says Current Version: 07.10.08107.03, something wrong here?
    03-21-2012 03:54 PM
  11. ChrisK91's Avatar
    You can check the update availability here: Nokia Europe - Nokia Lumia 800 software update - Availability
    03-28-2012 12:38 PM
  12. skyTroxx's Avatar
    Official Update for Germany => Schneller als gedacht: das Software-Update fr das Lumia 800 Nokia – Press

    Today i get the official Update via Zune for all of my 4 Lumias
    - OS-Version: 7.10.8107.79
    - Firmware: 1600.2487.8107.12070

    all works great. will see what happens the next hours without pluggin in...
    03-28-2012 01:03 PM
  13. soupatoras's Avatar
    Official Update for Germany => Schneller als gedacht: das Software-Update fr das Lumia 800 Nokia Press

    Today i get the official Update via Zune for all of my 4 Lumias
    - OS-Version: 7.10.8107.79
    - Firmware: 1600.2487.8107.12070

    all works great. will see what happens the next hours without pluggin in...
    Which carrier in Germany?
    03-29-2012 05:38 AM
  14. borjeboy's Avatar
    Just got my Lumia 800 and it had 12070 already installed :)

    Sent from my Lumia 800 using Board Express
    04-04-2012 01:39 PM
  15. pwaikon's Avatar
    Updated my Lumia 800 to .12070 three days ago and I couldn't be happier about the battery life :D This firmware update really does what it says: it improves Lumia 800's battery life . My current battery status is:

    Battery left: 4%

    Estimated time left: 1 hour

    Time elapsed since last charge: 2 days

    That last part is the most important one, before updating to .12070 I only got battery cycle of 1 day + few hours every time I used the phone, even if I idled it most of the cycle.

    So this is HUGE improvement to that and I'm one really happy Lumia 800 user right now :D
    04-07-2012 02:52 AM
  16. grasshoper's Avatar
    Yeaah, french Lumia 800 updated to 12070 today. Good news since I thought the update was coming later this month here.

    Give me the prolonged battery life :D
    04-07-2012 03:32 AM
  17. Siat's Avatar
    Don't know if this is a problem unique to me or if it is a common problem that hasn't been discussed yet. When I first updated my phone to the new firmware the battery life increased by a lot, by the time I went to bed the phone would have around 40% battery life which was very good in my opinion as it would usually be in critical mode.

    After a few days the battery life was getting worse, instead of going to bed with 40% battery life I would end up with 20% and the next day 15%.... (With 3G & wifi always ON)
    Looked around at the forums and found nothing, I redownloaded the diagnostics app, when I first installed the new firmware the discharge rate would be around 80mA and would occasionally spike to 250mA. When I started encountering the battery problem the discharge rate was 300 - 350mA constant and occasionally going down to 80mA.

    I tried a hard reset and being careful what apps to download but to no avail. Has anyone encountered this problem? Any ideas how this can be solved?

    Many thanks in advance! :)

    P.S. : Still think its an awesome phone, just need to fix that battery!
    04-10-2012 06:03 AM
  18. mprice86's Avatar
    Don't know if this is a problem unique to me or if it is a common problem that hasn't been discussed yet. When I first updated my phone to the new firmware the battery life increased by a lot, by the time I went to bed the phone would have around 40% battery life which was very good in my opinion as it would usually be in critical mode.

    After a few days the battery life was getting worse, instead of going to bed with 40% battery life I would end up with 20% and the next day 15%.... (With 3G & wifi always ON)
    Looked around at the forums and found nothing, I redownloaded the diagnostics app, when I first installed the new firmware the discharge rate would be around 80mA and would occasionally spike to 250mA. When I started encountering the battery problem the discharge rate was 300 - 350mA constant and occasionally going down to 80mA.

    I tried a hard reset and being careful what apps to download but to no avail. Has anyone encountered this problem? Any ideas how this can be solved?

    Many thanks in advance! :)

    P.S. : Still think its an awesome phone, just need to fix that battery!
    Is there any reason in particular that you need both to be be always on? If I have 3G turned on for any length of time it devours my battery. I assume it's because even if I'm away from home (and therefore wifi) I'm usually indoors somewhere else and the lack of reception puts extra strain on it.

    You can get a free app called Toggle that lets you pin shortcuts to connection options. I used the one called "double bill" that takes you to Network first then WiFi second and just turn 3G on when I need it.

    I know that doesn't directly address your problem, but your battery life is about what I would expect really, especially with two of the most energy draining services enabled at all times.
    04-10-2012 09:15 AM
  19. Siat's Avatar
    Is there any reason in particular that you need both to be be always on? If I have 3G turned on for any length of time it devours my battery. I assume it's because even if I'm away from home (and therefore wifi) I'm usually indoors somewhere else and the lack of reception puts extra strain on it.

    You can get a free app called Toggle that lets you pin shortcuts to connection options. I used the one called "double bill" that takes you to Network first then WiFi second and just turn 3G on when I need it.

    I know that doesn't directly address your problem, but your battery life is about what I would expect really, especially with two of the most energy draining services enabled at all times.

    Thanks for the reply, but my main problem is that when I had first updated the firmware both wifi and 3G were always ON so I'm expecting the battery to remain as good as it was previously. Having only 3G on instead of both of them does not really have any effect although marginally better. By any chance what is your current drain with both of them ON? I know I'm clutching at straws but do I need to restart the phone every now and then to keep the current discharge as it once was?

    Thanks once again!
    04-10-2012 09:45 AM
  20. mprice86's Avatar
    Thanks for the reply, but my main problem is that when I had first updated the firmware both wifi and 3G were always ON so I'm expecting the battery to remain as good as it was previously. Having only 3G on instead of both of them does not really have any effect although marginally better. By any chance what is your current drain with both of them ON? I know I'm clutching at straws but do I need to restart the phone every now and then to keep the current discharge as it once was?

    Thanks once again!
    With both on - 220-230mAh
    Both off - 60-80mAh
    Wifi only - 70-90mAh
    3G only - 190-210mAh
    04-10-2012 11:43 AM
  21. philheaton's Avatar
    @Siat - I have exactly the same problem. The battery life appears to become less as time goes by. After a hard reset, the phone will last about 24hrs. However, over time (days) the phone will last less and less. I'm now a week after my last hard reset and the battery didn't even last till 3pm today. I've purposely not added any extra apps since the last reset so I could eliminate any rogue third party drainers. Its irritating to say the least.

    Sent from my Lumia 800 using Board Express
    04-10-2012 02:50 PM
  22. Siat's Avatar
    @mprice86: those values seem to be on par with mine...Do you get a full day out of your lumia with moderate use? Didn't people claim that their battery drain on 3g is 70-90mA meaning that our values our using more than double the battery drain. My problem isn't the value per se but it is showing this in real life usage.


    @Siat - I have exactly the same problem. The battery life appears to become less as time goes by. After a hard reset, the phone will last about 24hrs. However, over time (days) the phone will last less and less. I'm now a week after my last hard reset and the battery didn't even last till 3pm today. I've purposely not added any extra apps since the last reset so I could eliminate any rogue third party drainers. Its irritating to say the least.

    Sent from my Lumia 800 using Board Express

    @philheaton: Is that on 3g only? Lasting 24 hours is what I expect the battery life to be, but it seems as though as more time passes the battery life just diminishes. By any chance did you try contacting Nokia? It seems to be something software related as the hardware is capable of giving us a full day of usage after a hard reset (i.e. whenever I did a hard reset and installed 3rd party apps this did not really have any huge effect on the battery life) I have tried many "tricks" to reduce the drain, setting the time manually, setting my service provider manually, removing xbox live updates... Nothing really helps...
    04-11-2012 05:37 AM
  23. mprice86's Avatar
    @mprice86: those values seem to be on par with mine...Do you get a full day out of your lumia with moderate use? Didn't people claim that their battery drain on 3g is 70-90mA meaning that our values our using more than double the battery drain. My problem isn't the value per se but it is showing this in real life usage.
    Well as I said I rarely turn 3G on, only as needed.

    With my normal setting of Wifi only I get about 2 days out of it with moderate use. If you like I'll do a full charge tonight and stick WiFi+3G in the morning and let you know how long it lasts. I'll make a bet now and say about 16 hours.
    04-11-2012 02:47 PM
  24. Siat's Avatar
    Well as I said I rarely turn 3G on, only as needed.

    With my normal setting of Wifi only I get about 2 days out of it with moderate use. If you like I'll do a full charge tonight and stick WiFi+3G in the morning and let you know how long it lasts. I'll make a bet now and say about 16 hours.

    If you could it would be really helpful just to see if my expectations are too high or not. I deleted the diagnostics app as a Nokia moderator said it might have an effect (i.e. worse battery life) Thanks once again :)
    04-11-2012 03:49 PM
  25. patters's Avatar
    Did you disable the Xbox Live connectivity? As soon as I did that my battery life dramatically improved. I was barely getting to mid afternoon at that point, and was considering returning the handset. I think the Xbox thing must keep polling too aggressively or something. I'm not yet on 12070 (11500 I think) and I leave Wifi and 3G on all the time. I think disabling these as a 'solution' is pretty pointless on a smartphone.

    My phone currently always lasts a day, and occasionally runs out before bed time if I have used it intensively. So hopefully it will be much improved when T-Mobile UK finally pull their finger out and approve the 12070 update. I'm looking forward to actually being able to use the headphones for music too. I honestly cannot understand how the Lumia made it onto the market with the headphone output sounding so utterly cack.
    04-12-2012 07:15 AM
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