11-06-2013 08:16 AM
30 12
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  1. pinkyjules's Avatar
    Sent from my Lumia 800 using Tapatalk
    10-24-2013 08:38 PM
  2. diego15nets's Avatar
    Why can't you install Zune on your laptop? Maybe we can help.
    10-24-2013 08:42 PM
  3. pinkyjules's Avatar
    I am on windows vista and it just will not install Zune, have tried everything so am unable to update my phone and seem to be getting reminders everyday



    Sent from my Lumia 800 using Tapatalk
    10-24-2013 08:43 PM
  4. pinkyjules's Avatar
    I keep getting an error code, have spoken to Zune, Microsoft and Nokia all of there suggestions have failed



    Sent from my Lumia 800 using Tapatalk
    10-24-2013 08:45 PM
  5. diego15nets's Avatar
    I have an idea. One the .exe installation file, right click, properties, compatibility, select windows XP service pack 3. Save, exit. Then try to install again. If that doesn't work, let me know.
    10-24-2013 08:49 PM
  6. fatclue_98's Avatar
    I have an idea. One the .exe installation file, right click, properties, compatibility, select windows XP service pack 3. Save, exit. Then try to install again. If that doesn't work, let me know.
    Also, check the box to run as administrator and click "apply". Just clicking "OK" does not save the changes. If that fails, press F8 at boot-up and disable digital signature enforcement. Vista was quirky that way but it was fast.
    diego15nets likes this.
    10-24-2013 08:58 PM
  7. pinkyjules's Avatar
    There isn't a service pack 3 on vista only goes up to a 2, will try what you suggested but not holding much hope!!



    Sent from my Lumia 800 using Tapatalk
    10-25-2013 02:48 AM
  8. Darren Walsh's Avatar
    He was referring to XP service pack 3 not vista,
    10-25-2013 03:02 AM
  9. diego15nets's Avatar
    Yes. Go to the folder where you have the installation file. Right click on the file. On the menu that pops up, select properties. On the properties menu select the compatibility tab. There, check the box for Run this program in compatibility mode for. Then select windows XP service pack 3. Also select box for Run this program as administrator. Click apply then ok.

    Once you do that. Double click on the installation file and see if it goes through the installation now.
    Last edited by diego15nets; 10-25-2013 at 08:43 PM.
    10-25-2013 09:38 AM
  10. pinkyjules's Avatar
    Ok will try all of your advice over the weekend. Thanks for your help, hope it works



    Sent from my Lumia 800 using Tapatalk
    10-26-2013 06:21 AM
  11. pinkyjules's Avatar
    There isn't a windows XP service pack 3 on vista only service pack 2. Can I add 3 on vista??



    Sent from my Lumia 800 using Tapatalk
    10-30-2013 10:41 AM
  12. Myleslinklater's Avatar
    Zune software for your PC | Windows Phone 7 | Windows Phone How-to | Windows Phone (Canada)
    It says Vista is compatible. We can't help you if you're not going to help us; what error codes, what "everything" have you tried?
    Zune Support | "Zune software doesn't support Windows Service Pack 2" - Xbox.com
    Is that your problem?
    10-30-2013 10:58 AM
  13. Jcmg62's Avatar
    Vista and Zune is definitely compatible. Its important that your laptop is up to date with the very latest vista software.
    10-31-2013 03:02 AM
  14. pinkyjules's Avatar
    I get error code 0x80070005 everytime I try to install Zune. I've tried all that's been suggested, when i click on properties there isn't an XP service pack 3 for me to click on!!! I'm not thick have tried all suggested and spoke to Zune but still nothing works



    Sent from my Lumia 800 using Tapatalk
    10-31-2013 03:45 AM
  15. pinkyjules's Avatar
    Yes, it is up to date with all software



    Sent from my Lumia 800 using Tapatalk
    10-31-2013 03:48 AM
  16. diego15nets's Avatar
    Did you follow step by step my most recent instructions? I'll search for a youtube videos so you can follow the same instructions but for the zune installation file.
    11-01-2013 09:02 AM
  17. diego15nets's Avatar
    1. On the Zune setup .exe right click and go to properties

    2. Click on the compatibility tab, then check "run this program in compatibility mode for:" and select Windows XP SP2

    3. Hit apply, then ok and now go back to the opened Zune folder and run the Zunesetup.exe

    Refer to this http://www.howtogeek.com/howto/windo...tibility-mode/
    11-01-2013 09:11 AM
  18. diego15nets's Avatar
    If you're unable to do that, message me with your availability and we can use Teamviewer so I can do remote assistance an basically help you with virtual control of you computer.
    11-01-2013 09:17 AM
  19. pinkyjules's Avatar
    Hi, tried what you suggested and what the link said, still getting the same error code. I'm available until 3pm today and tomorrow daytime



    Sent from my Lumia 800 using Tapatalk
    11-05-2013 05:37 AM
  20. fatclue_98's Avatar
    Maybe we've been trying so hard to get you to run the installer that we forgot to ask the obvious question, did you download the correct installer from Microsoft?
    11-05-2013 01:55 PM
  21. pinkyjules's Avatar
    Yes I did, have spoke to Zune again today, they think its my computer that seems to be blocking Zune from installing. Microsoft want 70 to try and sort it out!!!



    Sent from my Lumia 800 using Tapatalk
    11-05-2013 02:01 PM
  22. Laura Knotek's Avatar
    Yes I did, have spoke to Zune again today, they think its my computer that seems to be blocking Zune from installing. Microsoft want 70 to try and sort it out!!!



    Sent from my Lumia 800 using Tapatalk
    Are you trying to install it as an administrator?
    What kind of antivirus software are you running?
    11-05-2013 02:05 PM
  23. pinkyjules's Avatar
    Yes as administrator and on a separate user account, in safe mode too. I use Norton and disabled that as well but still the same error code



    Sent from my Lumia 800 using Tapatalk
    11-05-2013 02:52 PM
  24. fatclue_98's Avatar
    Yes as administrator and on a separate user account, in safe mode too. I use Norton and disabled that as well but still the same error code



    Sent from my Lumia 800 using Tapatalk
    When all else fails, a Desert Eagle .50 cal works wonders on misbehaving computers. Lord knows it does on balky transmissions.
    azcruz likes this.
    11-05-2013 05:45 PM
  25. pinkyjules's Avatar
    Emm, what's that?



    Sent from my Lumia 800 using Tapatalk
    11-05-2013 06:15 PM
30 12

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