1. Shaun Made's Avatar
    Date and Time:
    Repair Outcome / Notes:
    25/10/2013 10:06:11 Job Prebooked
    25/10/2013 10:06:11 Pre-Booked online
    25/10/2013 10:06:11 Note it will not charge, come on or and it don't reboot the phone is unresponsive to anything
    25/10/2013 10:20:01 Pre-Booked into GRS
    29/10/2013 17:31:12 Booked In
    29/10/2013 17:48:19 Note Nokia Create Return response. Event Code : Response Code : SUCCESS Response Description :SUCCESSFULLY ADDED TO AFTERSALES ACCELERATOR
    29/10/2013 18:05:28 Note Nokia Update Event response. Event Code : RECEIVED Response Code : ERR_ECON_037 Response Description Invalid Order/Consignment
    29/10/2013 18:05:30 Note Nokia Update Event response. Event Code : RECEIVED Response Code : ERR_ECON_037 Response Description Invalid Order/Consignment
    29/10/2013 18:05:30 Note Nokia Update Event response. Event Code : RECEIVED Response Code : ERR_ECON_037 Response Description Invalid Order/Consignment
    10-29-2013 04:35 PM
  2. BIGPADDY's Avatar
    I don't know what it means but I would suggest ringing Nokia Care up and ask what it is.
    10-29-2013 04:42 PM
  3. shanedj85's Avatar
    Did you manage to find any answers anywhere? I have the same issue.
    10-29-2013 05:35 PM
  4. Shaun Made's Avatar
    NO CHANGE SINCE LAST POST NO PHONE called them and they just said when there is a change the log will be updated......not much help or explanation no phone since 25th may as well lose a limb does any1 know how long these take
    11-01-2013 07:50 AM
  5. Shaun Made's Avatar
    screenshot_8.png whats allocated mean?
    11-02-2013 09:01 AM
  6. lawrence238's Avatar
    any news what it is, i have same thing
    11-26-2013 02:06 PM
  7. Workshop2's Avatar
    I also have the same thing, any updates? Did it get fixed ok?
    12-03-2013 06:14 PM
  8. Claire Leigh Turner's Avatar
    give them chance , it updates to repaired (where possible) the coding of messages is just for internal usage on what the status is. once done it'll change to repaired with a short hour or two delay in updating.
    02-13-2014 11:38 AM
  9. craigwalsh's Avatar
    did you figure it out? I am having exactly the same thing come up at the moment. All the people telling you to be patient have clearly not been without their phone! I am sure it would be different if it was them!
    02-20-2014 01:10 PM
  10. Conor Magennis's Avatar
    I had the screen freeze problem with my Nokia lumia 920, I carried out a hard reset with no success. I sent it off to Nokia technical support last week and this is the update I received. Its pretty much the same as above. I will detail after allocated.
    21/02/14 15:24:56. On work bench
    21/02/14. 15:50:00. BER'D. BER Non-Tech
    21/02/14. 15:50:00. Note. Physical damage, touchscreen is
    Cracked, battery and body assy are
    Missing, phone booked in this condition
    21/02/14. 16:45:23. QA BER
    21/02/14. 18:25:32. Dispatched
    21/02/14. 18:59:55. Note. Nokia update event response Event
    Code: NOT_REPAIRED Response
    Code: SUCCESS response

    can anyone advise me what this means? I have 2 main worries
    1) The plastic screen had a crack in it, the LCD was working fine so this was not an issue with the screen freezing as this had occurred before the crack happened
    2)They state that it came with the battery removed, although the Nokia care agent AND the booking in email advised me to do this!

    I now believe that they have seen the above and decided not to repair my Nokia as BER mean beyond economical repair. There is no mention of a new phone. Can anyone please shed any light on this????



    Posted via the WPC App for Android!
    02-21-2014 02:56 PM
  11. Richard Kisiel's Avatar
    This basically means that part of your phone is broken or modified and is not covered by the warranty, usually modifications to the system as you thought, so is likely to be the cracked screen.
    This means that the damage not covered by the warranty (The cracked screen) will not be repaired, however they will still repair any faults that are covered by the warranty:

    • Faults with system not caused by modification
    • Internal components not damaged by negligence
    • Water damage
    • most faults with headphone jack

    NOTE- If you are paying to have your nokia device repaired then disregard the above, as your devices screen or other faults will be repaired regardless of the warranty.

    07-23-2014 09:22 AM

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