1. Spingel's Avatar
    My colleague's Lumia 800 is now not working properly due to what seems to be an issue with the OS/firmware since she's not the only one:

    answers.microsoft.com/en-us/winphone/forum/wp7-sync/blank-screen-on-my-nokia-800-lumia/85ddc94b-5839-4a50-b9b5-0dd2adb60da0

    Is there anyway she can grab her contacts off her phone without having to actually use her phone apart from making sure it's switched on and connecting it to the PC via USB cable. It can be 3rd party paid software? The screen no longer works (see link) properly so she can't implement via the phone.

    She has been able to export her media files using Zune.

    Thanks very much and hope you can help.
    06-26-2015 07:38 AM
  2. jmshub's Avatar
    The first question and the easiest solution: Did she sign into the phone with a Microsoft account when she set up her Lumia 800? If so, there is no need to export her contacts, they are already on Contacts on outlook.com. If that is not the case, you may be able to retrieve the information from Zune, but I cannot remember off-hand. I would have to test with my old WP7 phone at home, unless someone else can remember or has quicker access to a WP7 device and a PC with Zune on it.
  3. jmshub's Avatar
    The first question and the easiest solution: Did she sign into the phone with a Microsoft account when she set up her Lumia 800? If so, there is no need to export her contacts, they are already on Contacts on outlook.com. If that is not the case, you may be able to retrieve the information from Zune, but I cannot remember off-hand. I would have to test with my old WP7 phone at home, unless someone else can remember or has quicker access to a WP7 device and a PC with Zune on it.
    RumoredNow likes this.
    06-26-2015 09:12 AM

Similar Threads

  1. Windows Phone guaranteed updates
    By stefanosGR in forum Windows Phone 8.1
    Replies: 4
    Last Post: 06-26-2015, 11:47 AM
  2. How can I find residential phone numbers?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 06-26-2015, 10:57 AM
  3. Why is my Whatsapp not opening after I updated my phone?
    By Windows Central Question in forum Applications
    Replies: 2
    Last Post: 06-26-2015, 07:34 AM
  4. Replies: 4
    Last Post: 06-26-2015, 06:52 AM
  5. Replies: 0
    Last Post: 06-26-2015, 06:42 AM
LINK TO POST COPIED TO CLIPBOARD