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  1. pankaj981's Avatar
    My gut feeling is we are getting an update if not the 1308 but a newer one. I guess because T-Mobile might have realized a lot of users were having issues with the 1308 hence they decided to skip it and instead are waiting for MS' next update and that's when they will push everything all together. This was one of the reasons they abandoned the 8858 update on the 710 when it was released, but they should have released the 8862 update by now.

    I would rather have a rock solid phone on 1249 which would work perfectly (storage issues aside) rather than have a phone with constant connectivity problems with the 1308.
    05-19-2013 10:29 AM
  2. smurfercom's Avatar
    Keep posting on twitter, they can't ignore all of us...I love that I get a mention from the other guys on twitter, I always add my two cents! All Microsoft keeps saying is that they have passed along user concerns to their team...meanwhile Nokia and T-Mobile blames each other.
    Sounds like they are just going to ignore the issue I see no fix in the future update for this phone. I think I'm going to file a small claims against T-Mobile specifically for dc'ing the the 810 with no warning to the end user. Very unprofessional on their part, and I for one am sick of cell co's practices when it comes to these contracts and phones. When they advertise 18 months of support but no one takes responsibility for the actual update I'm going after the ones that sold me the phone --->T-Mobile you sold me a defective phone that can't be used for daily use and refuse to fix it even though there is a fix you refuse to release it to the public. Imo that really sucks on their part (T-Mobile) and I see no other alternative but to sue you greedy pricks! SHAME ON YOU T-MOBILE!!!
    05-19-2013 11:07 AM
  3. wiseguywood's Avatar
    smurfercom,

    Is your phone no longer under warranty?? If mine pisses me off, I will get mine replaced. No problems for me so far. I certainly agree with the part about cell phone practices on contracts. Good luck!
    05-19-2013 12:13 PM
  4. Dr_8820's Avatar
    My gut feeling is we are getting an update if not the 1308 but a newer one. I guess because T-Mobile might have realized a lot of users were having issues with the 1308 hence they decided to skip it and instead are waiting for MS' next update and that's when they will push everything all together. This was one of the reasons they abandoned the 8858 update on the 710 when it was released, but they should have released the 8862 update by now.

    I would rather have a rock solid phone on 1249 which would work perfectly (storage issues aside) rather than have a phone with constant connectivity problems with the 1308.
    Having been a T-Mobile customers since the HD2, I can tell you that this is common practice with them...case in point: the HD2 was running along just fine, then T-Mobile issued a bad radio update (3.14.xx)...it was having connection issues...T-Mobile wouldn't pass along the newer radio because the HD7 came out...I ended up getting it free because they weren't going to fix the HD2. T-Mobile could issue the 8862, but then people wouldn't buy the 810 or 8X..T-Mobile could fix the Lumia 810, but then people wouldn't buy the Lumia 521 or 925...see where this is going...I am really left with either buying unlocked phones, or going to a carrier that cares about its customers..looks like I'll be going back to the pager because we all know you can't find any carriers that gives a damn, unless you're late on your bill and then they care.
    pankaj981 and b23h like this.
    05-19-2013 12:24 PM
  5. pankaj981's Avatar
    Having been a T-Mobile customers since the HD2, I can tell you that this is common practice with them...case in point: the HD2 was running along just fine, then T-Mobile issued a bad radio update (3.14.xx)...it was having connection issues...T-Mobile wouldn't pass along the newer radio because the HD7 came out...I ended up getting it free because they weren't going to fix the HD2. T-Mobile could issue the 8862, but then people wouldn't buy the 810 or 8X..T-Mobile could fix the Lumia 810, but then people wouldn't buy the Lumia 521 or 925...see where this is going...I am really left with either buying unlocked phones, or going to a carrier that cares about its customers..looks like I'll be going back to the pager because we all know you can't find any carriers that gives a damn, unless you're late on your bill and then they care.
    yeah you are right, the whole issue here is the 810 is made exclusively for tmobile us. if it had a global variant i would have flashed a different rom on it by now.
    05-19-2013 02:34 PM
  6. MSFTisMIA's Avatar
    The whole bit is just sad. I still don't agree with the idea of having to micromanage my storage space just because the "other" is such a problem. While MSFT fix it, at the rate things are going, the 810 may have a shot to get the new updates the same time the HTC Thunderbolt got ICS...
    Dr_8820 likes this.
    05-19-2013 06:39 PM
  7. Mystictrust's Avatar
    yeah you are right, the whole issue here is the 810 is made exclusively for tmobile us. if it had a global variant i would have flashed a different rom on it by now.
    At least we know that can't really happen with the 925 and 521, right? Isn't the 521 basically a 520? So there should be another ROM out there that works. And whether T-Mobile orders any extra changes and makes theirs a Lumia 910, or 926, or whatever... there should still be some global variants that are similar enough, so when T-Mobile ditches support again, there's at least an alternate route.
    05-19-2013 07:18 PM
  8. Dr_8820's Avatar
    I'm going to do some digging, but I don't think that any Lumias are flashable..I do know that most first generation HTC phones were flashable...please don't flame if I'm wrong lol 😊!
    Edit: I forgot about interlop unlocked..duh!
    05-20-2013 01:09 AM
  9. pankaj981's Avatar
    710 and 800 were flashable with custom roms, 900 and up (wp8) can be cross flashed with international variants of the same model.
    05-20-2013 01:54 AM
  10. MSFTisMIA's Avatar
    710 and 800 were flashable with custom roms, 900 and up (wp8) can be cross flashed with international variants of the same model.
    This still doesn't help the 810 because it is a true custom variant. I think that the 928 and the 822 are closer to their international brothers the 920 and 820 respectively, so they will get updates, but Verizon likes to take their tine when doing so. We will be lucky if T-Mobile does that for us. At least with the 8X users, they should still see updates because it is like the 920 one of the 2 Gen 1 WP8 flagship models.
    05-20-2013 06:33 AM
  11. b23h's Avatar
    Having been a T-Mobile customers since the HD2, I can tell you that this is common practice with them...case in point: the HD2 was running along just fine, then T-Mobile issued a bad radio update (3.14.xx)...it was having connection issues...T-Mobile wouldn't pass along the newer radio because the HD7 came out...I ended up getting it free because they weren't going to fix the HD2. T-Mobile could issue the 8862, but then people wouldn't buy the 810 or 8X..T-Mobile could fix the Lumia 810, but then people wouldn't buy the Lumia 521 or 925...see where this is going...I am really left with either buying unlocked phones, or going to a carrier that cares about its customers..looks like I'll be going back to the pager because we all know you can't find any carriers that gives a damn, unless you're late on your bill and then they care.
    Wow, I didn't know that history went back as far as it does. I do know that I ended up flashing my HTC HD7 to 8862 via instructions by sinlessearth here on this site. I was aware of T-Mobile not updating the 710 and Radar. I still think overall that supporting the phones that you sell and creating a satisfactory relationship with your customers is much better for a company in the long term, than trying to force people into buying new phones because you do not support the older phones for a reasonable lifespan.
    metalchick719 likes this.
    05-20-2013 10:25 AM
  12. sahib lopez's Avatar
    so I found some info on why tmobile reps on the tmobile web site do say "At this time it will not receive the update" or "T-Mobile is committed to enhancing customers experience" it was answered by a T-Mobile community specialist and he quotes "The realistic answer is we don't offer information on upcoming updates until they are finalized because things can change so drastically and quickly that what we say one day could be 100% false the next day. We don't like making promises to customers that we may not be able to deliver on. There is a possibility we can be working on a certain upgrade and it could get delayed, or worse canceled because it just can't support or preform the way we need it to. This is the exact reason we use answers talking about our commitment to enhancing our customer's experience because that we can say and mean it and it never stops being true. We will share information about specific updates as we can but please understand we can only share so much. Thanks for your understanding."

    so we could be getting an update or not its just something I understood by this while reading it :/
    05-20-2013 12:55 PM
  13. b23h's Avatar
    so I found some info on why tmobile reps on the tmobile web site do say "At this time it will not receive the update" or "T-Mobile is committed to enhancing customers experience" it was answered by a T-Mobile community specialist and he quotes "The realistic answer is we don't offer information on upcoming updates until they are finalized because things can change so drastically and quickly that what we say one day could be 100% false the next day. We don't like making promises to customers that we may not be able to deliver on. There is a possibility we can be working on a certain upgrade and it could get delayed, or worse canceled because it just can't support or preform the way we need it to. This is the exact reason we use answers talking about our commitment to enhancing our customer's experience because that we can say and mean it and it never stops being true. We will share information about specific updates as we can but please understand we can only share so much. Thanks for your understanding."

    so we could be getting an update or not its just something I understood by this while reading it :/
    Nice job finding that post sahib lopez. I have several issues with the reasoning used though. First off you can see that the person is being somewhat extreme in their characterizations. That is they are implying that from day to day the situation can change a hundred percent. So the likelihood is that the person is exaggerating both the rapidity (day to day) and degree of change (100%). This is what some people call "arguing from the extreme." The reality is that neither situation as characterized is true, there is neither day to day changes nor 100% changes. It's unlikely. However, lets pretend there is a delay or a particular feature does not pan out. What is the dilemma? Just communicate that to the customer!!! I am not saying that one has to communicate fine details or the day to day activities involved in, for example, testing firmware. That's absurd and would not be expected by a reasonable customer. However significant changes could and should be communicated to the customer. So for that reason we can come to the conclusion that "please understand we can only share so much" also represents the same fallacious false dilemma as the person's other characterizations of the issue.

    I remain convinced that communicating with one's customers the salient issues that customers are interested in is much superior than the current policy as rationalized by the statement you've quoted. There is a "happy medium" between their policy and some sort of straw man argument where T-Mobile would be so busy communicating trivial details that they could not do other things. It's a false dilemma and so I reject the rationalization as given. Communicating salient information (including important delays and changes) will involve customers with the company and build brand loyalty. Whereas the policy as is done now, irritates and impairs brand loyalty. If one wants to verify that, simply go to the T-Mobile forums and look.

    Of course I am not criticizing you sahib lopez, this is again just an analysis of the rationalization for the policy. Thank you for the information!!!!
    Last edited by b23h; 05-20-2013 at 03:37 PM.
    05-20-2013 02:34 PM
  14. waazzupppp's Avatar
    Who wants good news? I have info to pass along if anyone wants to stop complaining long enough to hear it. Seriously, asking a telephone/internet rep a question that they do not have an answer to will not help the situation - nor do they care about the 50k subs that purchased the 810... The device was over-priced, just like the 710 before it... Look for it to pop up on Groupon or some other social deal at $200 soon and grab one if you can.

    Now, that said... There IS a firmware update coming - and it will include WiFi calling... I have not heard if the storage feature passed T-Mobile or not - apparently caching 3rd party info to an SD card can corrupt the data & card and create a ton of issues. T-Mobile isn't thrilled about applying their support resources to fixing a known issue with read/write issues to SD cards in this case. From what I understand though, certain Apps will have the ability to find the SD card after the update and write their data to it, thus making the 'other' space smaller by default. I'll keep everyone posted on the update timing as I have it, but for now, relax and hang on a bit. They just have to get the update through TA and then it will roll out.

    And PS - The reason why this information is not being given out by support reps is that the update has NOT passed Technical Acceptance yet and is not official. Once it passes (usually takes about 6 weeks in testing and this should have been in about 2 so far) it will be posted to the support people and they will ask you to update your devices when you call in - or have data on when the OTA will happen.

    OK, so this wasn't $200... But... Unlocked Nokia Lumia 810 Smartphone Deal of the Day | Groupon
    05-20-2013 02:48 PM
  15. MSFTisMIA's Avatar
    Its a good deal. The T-Mobile store by my job where I bought my 810 actually still have 810s and 8Xs on display...the 8X for $430 and the 810 is pretty cheap (didn't see the price clearly)...guess because it is a moderately busy store you can still find old relics like the 8X and 810 there. I'm thinking about getting a 8X used as a spare if I can and maybe trade in both for the new Nokia in the fall. I would get a 925, but not after the stunt T-Mobile has pulled with the 810...
    05-20-2013 08:48 PM
  16. sahib lopez's Avatar
    Nice job finding that post sahib lopez. I have several issues with the reasoning used though. First off you can see that the person is being somewhat extreme in their characterizations. That is they are implying that from day to day the situation can change a hundred percent. So the likelihood is that the person is exaggerating both the rapidity (day to day) and degree of change (100%). This is what some people call "arguing from the extreme." The reality is that neither situation as characterized is true, there is neither day to day changes nor 100% changes. It's unlikely. However, lets pretend there is a delay or a particular feature does not pan out. What is the dilemma? Just communicate that to the customer!!! I am not saying that one has to communicate fine details or the day to day activities involved in, for example, testing firmware. That's absurd and would not be expected by a reasonable customer. However significant changes could and should be communicated to the customer. So for that reason we can come to the conclusion that "please understand we can only share so much" also represents the same fallacious false dilemma as the person's other characterizations of the issue.

    I remain convinced that communicating with one's customers the salient issues that customers are interested in is much superior than the current policy as rationalized by the statement you've quoted. There is a "happy medium" between their policy and some sort of straw man argument where T-Mobile would be so busy communicating trivial details that they could not do other things. It's a false dilemma and so I reject the rationalization as given. Communicating salient information (including important delays and changes) will involve customers with the company and build brand loyalty. Whereas the policy as is done now, irritates and impairs brand loyalty. If one wants to verify that, simply go to the T-Mobile forums and look.

    Of course I am not criticizing you sahib lopez, this is again just an analysis of the rationalization for the policy. Thank you for the information!!!!
    hahah :P no problem and I'm not defending T-Mobile in any way, I am as frustrated with T-Mobile as every poster on this thread and I thought it would be nice to share what I found while looking all over the internet, and if I find anymore info I will sure share it with you guys :)
    MSFTisMIA and David Barna like this.
    05-20-2013 11:22 PM
  17. MSFTisMIA's Avatar
    Guys, just wanted to say thanks to everyone...we need to keep this thread going and talking because as ubiquitous as cell phones are becoming, people work hard for their cash and to EOL a decent device like this after 5 months and with no assurances on additional software support is plain foolishness on T-Mobile's part. If you haven't done so, please sign the petition:

    http://forums.windowscentral.com/showthread/225195.htm
    05-21-2013 12:57 PM
  18. b23h's Avatar
    Guys, just wanted to say thanks to everyone...we need to keep this thread going and talking because as ubiquitous as cell phones are becoming, people work hard for their cash and to EOL a decent device like this after 5 months and with no assurances on additional software support is plain foolishness on T-Mobile's part. If you haven't done so, please sign the petition:

    http://forums.windowscentral.com/showthread/225195.htm
    I'm still curious as to what happened to the HTC 8x on T-Mobile. Does anyone know? From my understanding of T-Mobile's plans there are two WP devices planned for the short term. The 521 at the low end selling at around 150 and the 925 who's price has not been announced yet. However I was under the impression that is maybe 599 to 640. That's a huge range with no middle. For a while there at the end the 810 was 360, pretty much smack dab in the center. What the hell is T-Mobile doing?

    I've ported my number to Net 10. Main issue at this time is no MMS (which to be horrible blunt, I had never used before anyway). However I am working that issue now and hope to resolve it. Also apparently Net 10 does not have visual voicemail. I also am getting the feeling that their customer service is comparable to customer service across the industry (read: crappy). I've had two different customer service people respond to my post (they are quicker than T-Mobile in that issue), however they want to "solve" the issue by doing it via private messages. However I am new to the forum and you cannot send private messages until you've posted five time. So you look around the forums and you see people posting stuff like "#1, #2, etc. Each post though needs to be approved, so that policy means that the moderators have to be flooded with useless posts just so nOObs can get the ability to Private Message with Customer Service Representatives.

    Who thought that up??

    Anyway, the 810 is reset and in the next couple of days will be brought back to the T-Mobile store I bought it at......
    Last edited by b23h; 05-21-2013 at 03:12 PM.
    05-21-2013 02:08 PM
  19. metalchick719's Avatar
    As we speak, I'm writing an article about the situation with T-Mobile and the Lumia 810. I do freelance writing (unfortunately, I'm basically a ghost writer, so my name doesn't go on my work) and the article I'm composing will apparently be posted on techspy.com, so you guys should check it out. I was going to rewrite an article I submitted to my client on T-Mobile's LTE development about the iPhone 5S but then decided to scrap that and cover THIS topic of the EOLing and lack of firmware updates since it's been so important to you guys (me as well). So, see - I do still care about what happens to the 810!
    05-21-2013 03:13 PM
  20. Mystictrust's Avatar
    However I am new to the forum and you cannot send private messages until you've posted five time. So you look around the forums and you see people posting stuff like "#1, #2, etc. Each post though needs to be approved, so that policy means that the moderators have to be flooded with useless posts just so nOObs can get the ability to Private Message with Customer Service Representatives.

    Who thought that up??
    You're not seeing the deeper side of this. As a previous forum administrator myself, this is important to prevent spamming. Often times, some spammer will sign up and flood as many users as they can with spam messages. Those spam messages result in users being turned off from the forums and/or spamming the moderators and admins with complaints about spam... or starting threads about spam, which keep lurking visitors from signing up (if they think they are going to be pestered with junk via PM)

    It also encourages others to become a part of the community. While I never saw posts with simple numbers to up the limit (unless mods took care of useless posts like that before I caught them) I can understand how that would be an annoying byproduct of the post minimum.

    The approved post thing here at WPC is for every new post from new users of course, not just the useless ones to up post count, so it's not taking any more time for the mods to see those than to actually have to read through a legit post and decide if it's worthy (or whatever they do here to determine a good first few posts). Also, I'm taking the stance that the WPC forums are here for community involvement, and were not set up as a PM ground for customer service people to address complaints of users - which frankly I refuse to believe is happening in considerable volume and wouldn't be enough to cause concern. If entire companies have teams of people set up in forums (having worked for some capacity for Microsoft in the past, I can confirm they do this in some form - but everybody must know that by now) then they'll already have an established account they can regularly use to contact customers. What you may have been dealing with is customer service agents who regularly read the site but felt they needed to sign up to look into your situation or try to help in some way... not a cause for the WPC team to look into changing their policy on PMs... IMHO, of course. I don't speak for WPC in any capacity :)

    Ending my off-topic reply... are you able to point us to your article, metalchick, or do the terms of your ghost writing agreement keep you from doing so? Because, well obviously, we'll then know who to attribute to the article ;) I would be interested in reading it, in any case. That will help to bring more light to this situation... John Legere seems to be quite involved and attuned to the community - one can only hope that articles, forum chatter, angry customer service calls, etc will alert him to a problem that he may not even know exists - or at least prompt him to get someone to change things who can. All we're asking for is a little transparency... things might change on a day-to-day basis when it comes to updates and operations, but it doesn't mean they can't publicly come out and tell us what they know. Now they're just getting bad PR for silently doing stuff in the background, and it looks like they don't support their devices. There are people in these forums saying they won't be getting the 925 because of the support T-Mobile has shown the 810... and I haven't recognized those users from being vocal in the 810 forums here (could be wrong). Either way - that's lost sales because of the bang-up job they've done with handling the 810... and apparently the missing 8X. Great to hear from some users that one or both of those phones can be in store, but that's likely because they still have stock or unfulfilled orders... if it's not on the website, it's no longer for sale. And if it is, such as it should be for the 8X, there needs to be an out of stock notice or something. Seriously, removing all Windows Phones from your lineup? I don't even see the 521 on there as a current or future device. And I only found the Lumia 925 sign-up page from a link that metalchick posted in the 925 forum... it's not advertised anywhere I can find on their site, unlike the iPhone which was EVERYWHERE. They don't need to do a massive campaign for the 925, it's not as popular as the iPhone, but at least give it some time in the news feed. sheesh. Along with the 521, while we're at it.

    I don't care how low of sales they have on a device, that's no excuse from shutting out ANNOUNCED DEVICES from your carrier lineup. There are plenty of consumers who will want these devices and are seeing ads for them, or hearing about them from friends. I guess unless the aim is to try and steer them to the mighty iPhone (sorry metalchick) or the latest HTC or Samsung device. Well, the deal they struck with iPhone probably requires a minimum amount of iPhone sales and they took on a large amount of debt to do it... Sprint kind of got slaughtered after going into massive debt on the iPhone... so it wouldn't surprise me if T-Mobile starts quickly shuttering out devices that aren't their top ten sellers.

    I'm very disappointed in T-Mobile.
    metalchick719 and MSFTisMIA like this.
    05-21-2013 04:07 PM
  21. b23h's Avatar
    Mystictrust.

    good point about the spamming. However I suggest that you look at net10 forums if you are bored and have time at some point. The response by customer svc people stating that they will PM the customer and take the issue "offline" is super common.

    "Hi b23h. My name is NET10 Jude and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks."

    I share your disappointment with T-Mobile and really wonder what their stratagem is. Also I tend to think that you probably don't have to apologize to Metalchick, there's no doubt a lot of lapsed iPhone owners here and there and I tend to think her loyalty to WP is pretty damn solid these days.....

    Metalchick719

    I really want to read your article. Please do link to it here if at all possible.
    metalchick719 likes this.
    05-21-2013 04:28 PM
  22. Dr_8820's Avatar
    Metalchick719, link me the article and I'll make sure to tweet it to Microsoft, Nokia, and T-Mobile.
    05-21-2013 04:54 PM
  23. sahib lopez's Avatar
    I would also like to read that article metalchick719 mentioned ^.^
    05-21-2013 05:27 PM
  24. metalchick719's Avatar
    I'll have to check the website in the next couple of days to see when it's posted. If I can find it, I'll definitely link you all to it up here.
    05-21-2013 05:33 PM
  25. MSFTisMIA's Avatar
    Metalchick, cannot wait to read your article.

    From what I've seen, the 8X is still around, but you may have to go digging for it. I may actually go to a few t mobile stores this week and talk to a few reps and share what the convo is. The assistant manager at the T-Mobile store I bought my 810 from is a sharp and honest enough guy (very big phone/tech junkie) so I may get some insights there.

    If I were to guess, T-Mobile is taking a what and see approach with HTC, by focusing on pushing their version of the One. So they probably have limited stock and are taking limited replacement orders for the 8X. In spite of how people may feel about the phone itself, the 8X and 920 are the Gen One WP8 devices. If T-Mobile kills the 8X, it is a problem in the community. Because HTC decided to be idiots and not market both the One and the 8X (and put out more timely updates for the HTC WP apps) I'm sure they have a few more 8Xs lying around than they'd like...hence all those recent WPCentral articles on deals to get a 8X.

    Here's where I got respect for VZW and AT&T. Walking into a VZW store yesterday, here is there lineup, w/a 2 yr contract of course from free to most expensive:
    822: free
    Odyssey:
    8X:
    928: $100

    AT&T is the same, having the 820, 8X 8GB, 8X and 920 covering all price points. It is funny because T-Mobile was the lead Windows partner here from the windows mobile days, and now with WP8, VZW and AT&T are now the lead partners.

    T-Mobile has hid the 8X because no one would buy that
    at the same price point as the 925. But, if they sell it as their midrange option, it may eat into 925 sales because some people may not care for the superior camera, wireless charging and exclusive Nokia apps for their budget.

    So with the strategy unclear, they still screw potential buyers with mixed messages and current WP owners with legitimate software update support concerns.

    @Mystictrust, in the 810 forums here, this thread and the petition I started about the Other Folder screenshots are the two current ones where people have been voicing their displeasure. I seriously encourage you that if you know other unsatisfied 810 users, they should sign that petition or at least put up the link out their or even replicate it some place else.

    At this point, I say buy your phones unlocked and use it on T-Mobile, if they are your carrier. All this feeding from the iTrough and the Samsung Bucket has T-Mobile flush with ideas of granduer and are sacrificing WP8 users and good customer service to try to be like VZW & AT&T...
    05-22-2013 07:41 AM
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