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  1. Guzzler3's Avatar
    Ahhh, but I'm counting on "us" to make it PR nightmare, if necessary. ;)
    smurfercom likes this.
    07-23-2013 04:10 PM
  2. PB_H's Avatar
    Ahhh, but I'm counting on "us" to make it PR nightmare, if necessary. ;)
    It won't be a nightmare unless it's on Fox Snooze or MSNB ChowILoveObama
    07-23-2013 04:14 PM
  3. MSFTisMIA's Avatar
    I too am trying to stay optimistic that tmo will not completely abandon the 810 with future updates. If they do... It will be a PR nightmare for tmo, Nokia, and MS.
    A PR nightmare? I doubt many Puerto Ricans knew that t-mo was selling the 810 in the first place. This was the most clumsily handled phone on t-mo in a while...
    waazzupppp and smurfercom like this.
    07-23-2013 05:08 PM
  4. PB_H's Avatar
    A PR nightmare? I doubt many Puerto Ricans knew that t-mo was selling the 810 in the first place. This was the most clumsily handled phone on t-mo in a while...
    A Puerto Rican nightmare, that's funny -
    Last edited by PB_H; 07-23-2013 at 05:58 PM.
    smurfercom likes this.
    07-23-2013 05:15 PM
  5. Angry_Mushroom's Avatar
    I too am trying to stay optimistic that tmo will not completely abandon the 810 with future updates. If they do... It will be a PR nightmare for tmo, Nokia, and MS.
    How will this be a PR nightmare for Nokia or MS? I know for a fact they've released updates on their ends. Only thing standing between you and FM radio is T-mobile. And I don't think 50 thousand units is going to generate any pity from anywhere. We are very much at the mercy of TMO right now, and I'd recommend firm but polite nagging. No one's ever gotten what they want by screaming and threatening.
    MSFTisMIA and smurfercom like this.
    07-23-2013 05:43 PM
  6. PB_H's Avatar
    How will this be a PR nightmare for Nokia or MS? I know for a fact they've released updates on their ends. Only thing standing between you and FM radio is T-mobile. And I don't think 50 thousand units is going to generate any pity from anywhere. We are very much at the mercy of TMO right now, and I'd recommend firm but polite nagging. No one's ever gotten what they want by screaming and threatening.
    50K 810s were sold, what ?
    07-23-2013 06:00 PM
  7. MSFTisMIA's Avatar
    How will this be a PR nightmare for Nokia or MS? I know for a fact they've released updates on their ends. Only thing standing between you and FM radio is T-mobile. And I don't think 50 thousand units is going to generate any pity from anywhere. We are very much at the mercy of TMO right now, and I'd recommend firm but polite nagging. No one's ever gotten what they want by screaming and threatening.
    you've never seen either the French revolution or one my female friends who screams, threatens and complains until people cave in. I just don't trust t-mo. That's all. I'd be happy if we get the upgrade, but I think we won't. But that just my take...
    Dr_8820 likes this.
    07-23-2013 06:12 PM
  8. Angry_Mushroom's Avatar
    50K 810s were sold, what ?
    I wish I could back that number up with solid data, but 50k is a number that has been thrown around quite a bit. It is a number I could see honestly.
    07-23-2013 08:26 PM
  9. MSFTisMIA's Avatar
    I wish I could back that number up with solid data, but 50k is a number that has been thrown around quite a bit. It is a number I could see honestly.
    I could agree with that number as well. When you scatter that across the US continent and the few escapees that are around the globe, that's not a lot of phones. That's probably why many here think the 810 won't get many software updates.
    07-23-2013 08:57 PM
  10. Dr_8820's Avatar
    you've never seen either the French revolution or one my female friends who screams, threatens and complains until people cave in. I just don't trust t-mo. That's all. I'd be happy if we get the upgrade, but I think we won't. But that just my take...
    I agree 810%...if an update is available, T-Mobile will find some reason not to issue it, and the Lumia 810 will end up just like the HD2 and HD7.
    07-24-2013 06:10 AM
  11. ImTooOld4This's Avatar
    I just spent three days arguing with them on the phone and they keep regurgitating lies. Sir we still support the phone. Well ya if I break it you will give me another crappy version of the same phone. They keep saying no updates have been made for this phone, and the software on the phone doesn't support LTE. Ya like it's not their fault. I told them to unlock all my phones. Now that I am not under contract I can just take my business elsewhere. I had a Lumia 710 and they didn't update that one to WP 7.8, then I bought the 810 and thought, it will be different, but nope same crap. I'm starting to think T-Mobile isn't any better than ATT or Verizon.
    07-24-2013 06:32 PM
  12. MSFTisMIA's Avatar
    I just spent three days arguing with them on the phone and they keep regurgitating lies. Sir we still support the phone. Well ya if I break it you will give me another crappy version of the same phone. They keep saying no updates have been made for this phone, and the software on the phone doesn't support LTE. Ya like it's not their fault. I told them to unlock all my phones. Now that I am not under contract I can just take my business elsewhere. I had a Lumia 710 and they didn't update that one to WP 7.8, then I bought the 810 and thought, it will be different, but nope same crap. I'm starting to think T-Mobile isn't any better than ATT or Verizon.
    you're wasting your time arguing with t-mo support. I've actually called in once and I was the one who told the rep about a phone they started selling in stores that day. Sigh. t-mo's policy has always been that the reps don't know anything until they day o that an announcement is made. So there's no way those folks know when the update for the 810 is to come out.
    07-24-2013 08:07 PM
  13. sahib lopez's Avatar
    I think we have 2 weeks to wait to be sure if we are going to get our update or not I mean not all of the phones have gotten them YET we just have to sit and be pacint for the next 2 week im not changing my tune on updates I want to know if we are going to get them or not but we just have to wait a little bit more to know for sure
    07-24-2013 11:44 PM
  14. David Poindexter's Avatar
    I just spent three days arguing with them on the phone and they keep regurgitating lies. Sir we still support the phone. Well ya if I break it you will give me another crappy version of the same phone. They keep saying no updates have been made for this phone, and the software on the phone doesn't support LTE. Ya like it's not their fault. I told them to unlock all my phones. Now that I am not under contract I can just take my business elsewhere. I had a Lumia 710 and they didn't update that one to WP 7.8, then I bought the 810 and thought, it will be different, but nope same crap. I'm starting to think T-Mobile isn't any better than ATT or Verizon.
    MSFTisMIA is right, arguing with customer service at T-Mo is pointless, they actually hung up on me, but I was calling about their contract cancellation fee. So just real quick any one who paid the migration fee to go to the "no contract" plan like I did stupidly, you are more than likely still under contract until your actual contract is up. I paid the migration fee to get the 810, but I have been traveling more for work and the areas I travel to have zero service from T-Mo, so I had to switch carriers, after switching I had a nice $200 cancellation fee. 3 days of arguing with customer service that I didn't have a contract according to the store and being hung up on, I let the BBB handle it for me. They did wave the fee finally.
    07-25-2013 06:45 AM
  15. MSFTisMIA's Avatar
    Sahib, all we 810 users have is the time to wait...after all, when your phone gets EOL'ed, all you have is either the time to use it or sell it...
    b3rni3703 likes this.
    07-25-2013 07:13 AM
  16. b3rni3703's Avatar
    MSFTisMIA is right, arguing with customer service at T-Mo is pointless, they actually hung up on me, but I was calling about their contract cancellation fee. So just real quick any one who paid the migration fee to go to the "no contract" plan like I did stupidly, you are more than likely still under contract until your actual contract is up. I paid the migration fee to get the 810, but I have been traveling more for work and the areas I travel to have zero service from T-Mo, so I had to switch carriers, after switching I had a nice $200 cancellation fee. 3 days of arguing with customer service that I didn't have a contract according to the store and being hung up on, I let the BBB handle it for me. They did wave the fee finally.
    I did the same thing (Migrate from Contract to No Contract) except one thing... i didn't have to pay the migration fee or any of that... i even asked.. mind if i ask how long ago was this? I've recently (about a week 1/2 ago) switched to Simple Choice Plan w/ 2gb unlimited data for an additional $10 on top of what i currently pay $49 + EI (Equipment Installment) of $20.. my monthly bill should be totalling no more than $90 a month or less (including taxes and fees).. still way cheaper than AT&T, Verizon or Sprint imho.. but although i'm now on a "NO Contract" plan, when i request for my device to be unlocked - they mentioned that the device have to be paid off which was a bit odd since i didn't have an issue with doing so on my previous devices.
    07-25-2013 08:38 AM
  17. sahib lopez's Avatar
    Sahib, all we 810 users have is the time to wait...after all, when your phone gets EOL'ed, all you have is either the time to use it or sell it...
    I have the 810 and yes I sort of stated the obvious, but Im just saying we just have to wait a little bit longer to see but like i stated earlier im not changing my stance on the whole T-Mobile updateding the 810 thing
    07-25-2013 12:22 PM
  18. David Poindexter's Avatar
    I did the same thing (Migrate from Contract to No Contract) except one thing... i didn't have to pay the migration fee or any of that... i even asked.. mind if i ask how long ago was this? I've recently (about a week 1/2 ago) switched to Simple Choice Plan w/ 2gb unlimited data for an additional $10 on top of what i currently pay $49 + EI (Equipment Installment) of $20.. my monthly bill should be totalling no more than $90 a month or less (including taxes and fees).. still way cheaper than AT&T, Verizon or Sprint imho.. but although i'm now on a "NO Contract" plan, when i request for my device to be unlocked - they mentioned that the device have to be paid off which was a bit odd since i didn't have an issue with doing so on my previous devices.
    I paid the migration fee in April, and had to switch carriers this month. Make sure you check your bill though, because the migration fee appeared on my May bill I didn't pay that at the store. So the way it was explained to me by Customer Service, if you had purchased a phone at a discount, then the migration fee is to make up the cost of the phone. You are still under contract until your existing contract is up. The way the store explained it was that the migration fee cancels the contract...So my argument with them was, if I walked into the store with cash to purchase a phone outright, why would I have paid an additional $200 migration fee. If they had explained to me that I was no longer off contract I would've just purchased the phone outright.
    07-25-2013 03:08 PM
  19. Robert Novak1's Avatar
    I did the same thing (Migrate from Contract to No Contract) except one thing... i didn't have to pay the migration fee or any of that... i even asked.. mind if i ask how long ago was this? I've recently (about a week 1/2 ago) switched to Simple Choice Plan w/ 2gb unlimited data for an additional $10 on top of what i currently pay $49 + EI (Equipment Installment) of $20.. my monthly bill should be totalling no more than $90 a month or less (including taxes and fees).. still way cheaper than AT&T, Verizon or Sprint imho.. but although i'm now on a "NO Contract" plan, when i request for my device to be unlocked - they mentioned that the device have to be paid off which was a bit odd since i didn't have an issue with doing so on my previous devices.
    the reason they did it before is you were under contract. I have been a loyal customer for 8 years and I had the same issue phone paid off first then unlock
    07-25-2013 04:52 PM
  20. alexloe's Avatar
    According to information from Nokia even Lumia 810 will get the Amber update.
    07-26-2013 04:43 AM
  21. MSFTisMIA's Avatar
    According to information from Nokia even Lumia 810 will get the Amber update.
    it is dependent on the carrier to push the update out, especially since the 810 is a carrier variant. It is in the same piece of information you just quoted.
    b3rni3703 likes this.
    07-26-2013 05:08 AM
  22. b3rni3703's Avatar
    I paid the migration fee in April, and had to switch carriers this month. Make sure you check your bill though, because the migration fee appeared on my May bill I didn't pay that at the store. So the way it was explained to me by Customer Service, if you had purchased a phone at a discount, then the migration fee is to make up the cost of the phone. You are still under contract until your existing contract is up. The way the store explained it was that the migration fee cancels the contract...So my argument with them was, if I walked into the store with cash to purchase a phone outright, why would I have paid an additional $200 migration fee. If they had explained to me that I was no longer off contract I would've just purchased the phone outright.
    Well.. if i ever see the migration fee on my next bill so be it.. pay it off then i would just simply cancel out my contract and TMO can go f*** themselves... i've been on a loyal customer since Voicestream era (yea.. more than a decade ago..) plus, i've been having an itch to try out other carriers anyways.. since 3 out of 4 major carriers already have better plans as far as upgrades and no contract deals.. why the hell not = ) ... now, will i stay with WP? I'm on the fence... my 810's days are numbered.. just waiting to see if we will FOR SURE be getting updates sometime this summer.. otherwise, back to Android world.. main reason why i tried WP is coz of its user simplicity, above average camera and impressive battery life.
    07-26-2013 08:03 AM
  23. pankaj981's Avatar
    I paid the etf and moved to a no contract plan. Was paying 110 for 2 lines, one with 2GB and for the contract coz of which i got the 810 free. Now after the etf of 200, i am paying only 80 and the phone is mine. I dont want to pay 30 extra per month for the next 17 months for an eol'd phone which according to me is a very solid device and has better stability than other high end lumias.
    b3rni3703 likes this.
    07-26-2013 08:22 AM
  24. b3rni3703's Avatar
    I paid the etf and moved to a no contract plan. Was paying 110 for 2 lines, one with 2GB and for the contract coz of which i got the 810 free. Now after the etf of 200, i am paying only 80 and the phone is mine. I dont want to pay 30 extra per month for the next 17 months for an eol'd phone which according to me is a very solid device and has better stability than other high end lumias.
    I hear ya.. if only they've ever released a unbranded 810's, would've been awesome.. has all the features i need and look for.. like a high-end on DIET.
    07-26-2013 08:40 AM
  25. Mystictrust's Avatar
    Ooooh, my situation has been resolved. I talked to the right person. Went to the Microsoft Store to talk to the store manager today about exchanging my 810 (That I had originally bought back in November, with my last exchange being in February). Coincidence, but the store manager is ALSO stuck with an 810 and he just wants to get rid of it now for a 925 as well. Anyway, he heard the story of my defective 810 (I'm sure it helped that my phone froze a few minutes before I walked in the store), and he did a price match for the 925 - bringing it down from $699 to $529. He charged me the difference between my $450 810 and the 925, so I walked out of there with a brand new Lumia 925 for $80!

    Good riddance, 810! Now I get to enjoy 5 months with the 925 until that gets EOL'd as well ;) As long as it doesn't give me freezing issues and such, then I'll be okay :D
    07-26-2013 11:45 AM
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