08-14-2015 03:26 PM
1,549 12345 ...
tools
  1. MSFTisMIA's Avatar
    That's a real shame. Well, looks like I need to sell this bad boy and go back to the good old ways of getting unlocked phones. I may just wait until the 920 gets cheap enough and do that. It figures MSFT still hasn't grown any clout with the carriers...
    04-22-2013 01:59 PM
  2. Mystictrust's Avatar
    It figures MSFT still hasn't grown any clout with the carriers...
    The problem: Microsoft doesn't enforce any strings/restrictions on how their phones have to be updated

    The reason: Microsoft can't enforce anything because the carriers would just pass on Windows Phone entirely. Why would they even bother? Everyone has the iPhone now and it makes them money (c'mon, lines outside every T-Mobile store for the iPhone??), and Android also seems to make everyone money. Windows Phone seems to make them SO much money that they decide to EOL a good device after just 5 months (then they replace it with the absolute cheapest one they can find).
    04-22-2013 02:10 PM
  3. Dr_8820's Avatar
    Has anyone else called the Nokia number? I'm curious as to what they might tell someone else...
    04-22-2013 02:40 PM
  4. MSFTisMIA's Avatar
    The problem: Microsoft doesn't enforce any strings/restrictions on how their phones have to be updated

    The reason: Microsoft can't enforce anything because the carriers would just pass on Windows Phone entirely. Why would they even bother? Everyone has the iPhone now and it makes them money (c'mon, lines outside every T-Mobile store for the iPhone??), and Android also seems to make everyone money. Windows Phone seems to make them SO much money that they decide to EOL a good device after just 5 months (then they replace it with the absolute cheapest one they can find).
    That's the sad part too. Nothing has changed in WP8 is the message MSFT may end up sending with this, and that's a bad one. Yes, phones are becoming more common place in terms of affordability, but not everyone can afford to buy unlocked. That's why some go for the carrier subsided variants.

    Only Nokia and T-Mobile know how many units of the 810 were sold. My gripe is that custom variants like the 810 are always at the mercy of the carrier and when they don't sell, those who bought the phone and are happy with it get screwed.

    Note to self: always take anything from big corp with a grain of salt, especially a tech firm. I usually do, but bought my 810 because I liked the phone and was of the belief MSFT would still push through updates.

    Shame on all us 810 users who bought the phone, eh?
    b23h likes this.
    04-22-2013 03:49 PM
  5. Dr_8820's Avatar
    When I spoke to a T-Mobile rep trying to get the unlock code and was telling her about the SW fix that T-Mobile hasn't released and about the phone being EOL'd after only 5 months....she said "gee sir, you sure know alot about this phone..why did you buy it if you knew it had problems?" ...are you kidding me! I've had this thing since launch! Who buys something knowing it has problems? It's the same ole bull...Microsoft says it's Nokia who says it's T-Mobile, meanwhile we the people who actually bought this garbage phone gets screwed. I know I feel like a fool after buying the HD7 and T-Mobile shafting me with that.
    04-22-2013 04:26 PM
  6. jgbstetson's Avatar
    I think it's pretty damn infuriating that Nokia is still tweeting about the 810 today https://twitter.com/NokiaUS/status/326413110904778753
    04-22-2013 04:39 PM
  7. mky4b11's Avatar
    Looks like I will be switching to the HTC one soon and giving my pops who travels back and forth to Vietnam, the 810, as obsolete as I think the 810 will be with no updates, would still fetch close to original msrp if sold out there. So my dad can use it until he wants something different.

    HTC one will be nice until the rumored new pureview with the 808 41mp sensor comes out.

    I like others regret not getting a 920 unlocked.
    04-22-2013 05:01 PM
  8. Dr_8820's Avatar
    I think it's pretty damn infuriating that Nokia is still tweeting about the 810 today https://twitter.com/NokiaUS/status/326413110904778753
    I think they have me on block, but I damn sure left a comment lol!
    04-22-2013 05:08 PM
  9. jgbstetson's Avatar
    I think they have me on block, but I damn sure left a comment lol!
    nope, I see you on there, Dr.
    04-22-2013 05:29 PM
  10. b23h's Avatar
    They did fix it. It's part of a "sweeping" update called "under the rug." On a more serious note. I do hope they'll allow firmware updates. I still kinda want FM.

    Edit:

    Here's a response from TMO from Facebook:

    "EOL doesn't always mean that updates will stop. It does mean that the manufacturer is no longer producing it or we have chosen not to buy any additional units from them. -Keith"

    So we can hold on to hope for now.
    Doesn't always mean is not the sort of clear and transparent communication I would want to have from a company who's EOL's a device five months after released. How about a clear statement that T-Mobile will support the phone for X amount of time. I just bought my 810 within the last month well within it's expected lifespan. So I will be paying two years for something that will be characterized as EOL for the entire time I am paying it off. This is not a matter that I should need to "hold on to hope for"! F#$%#$ that!! I expect a clear statement of policy from T-Mobile. Not something like I was begging for F%$@$# crumbs from the table!!!!

    F#$%$#% HOPE! T-Mobile simply needs to support their product and state such.
    04-22-2013 05:35 PM
  11. jgbstetson's Avatar
    Well, tmo claims that they DO support the 810. https://twitter.com/NokiaUS/status/326413110904778753
    04-22-2013 05:39 PM
  12. b23h's Avatar
    I think they have me on block, but I damn sure left a comment lol!

    thanks for the heads up on the Tweet. I left a comment as well.
    04-22-2013 05:39 PM
  13. b23h's Avatar
    When I spoke to a T-Mobile rep trying to get the unlock code and was telling her about the SW fix that T-Mobile hasn't released and about the phone being EOL'd after only 5 months....she said "gee sir, you sure know alot about this phone..why did you buy it if you knew it had problems?" ...are you kidding me! I've had this thing since launch! Who buys something knowing it has problems? It's the same ole bull...Microsoft says it's Nokia who says it's T-Mobile, meanwhile we the people who actually bought this garbage phone gets screwed. I know I feel like a fool after buying the HD7 and T-Mobile shafting me with that.
    Smooth customer service by that person. Yes, I can easily imagine being SUPER IRRITATED by a statement like that. How were you to know that T-Mobile was going to throw you overboard, then taunt you about "forgetting" your life raft....
    04-22-2013 05:45 PM
  14. b23h's Avatar
    This is the thread I started on the T-Mobile site. I think I am pretty clear that I am calling for a response from T-Mobile, in that they need to explicitly state if they are going to continue to work with Nokia in supporting and pushing out firmware updates for the 810. In the thread I am not alone in asking for an explicit response especially "wizkidwood" who just bought the phone and is apparently considering backing out. There is of yet no official response from T-Mobile or T-Mobile forum moderators.

    Why is customer service so poor with so many companies? It's not just that the people answering the phone may be poorly paid and their nerves are worked by their irate customers, but why isn't a statement from the T-Mobile chain of command ready to go? Why doesn't T-Mobile realize that their customers have expectations that something they oftentimes just bought, should be supported and that we expect T-Mobile to say so. My judgment of companies that treat their customers like that is that the company is both incompetent and unethical.

    I have no interest as to if every company is equally s***ty or equally opaque in their communications with their customers, it is still s***ty company policy and praxis. Why put up with it? I AM NOT GOING TO TAKE THIS ANYMORE!. Where is that freaking chair? Which F*@$%@@ window shall I smash?

    Lumia 810 End of Life after about 5 months?? Support | T-Mobile
    04-22-2013 06:00 PM
  15. b23h's Avatar
    Does tmo have a good record of supporting EOL'd devices? This is my first smartphone so I don't have anything to really compare it to. But the iPhone is consistently updated until the hardware cannot support it. It stinks. From a support standpoint, the iPhone seems like the best choice. And if these shenanigans continue, I can't see myself sticking it out with tmo or MSFT for a long time. Sucks though bc I love the metro/tiles look. Everyone around me had iPhones at dinner tonight and it reminded me how ugly those rows of icons looked. I would certainly miss my customizable home screen.
    No.
    04-22-2013 06:14 PM
  16. b23h's Avatar
    So, if Microsoft doesn't count manufacturer firmware updates in their "18 month" support promise, then we're all boned because we'll never get anything and Microsoft can say "Well, we're giving everyone OUR platform updates. Go talk to Nokia for Nokia-specific stuff." Could be even worse if T-Mobile chooses to skip one of the major WP8 updates (aren't carriers allowed to skip one update?) - then we're all in the dark ages until next year with nothing from anyone.

    I mean, if T-Mobile already passed on a Nokia-specific update, I don't see much hope for us. With a device they no longer sell, they're probably not going to even bother accepting Nokia's updates since they're not forced to - I'm convinced that first update was passed due to "problems" of them not wanting to spend time and money testing the update on a phone they don't care about.
    Given that I was able to update my HTC HD7 to 7.8 without issue. Given that the Radar and the 710 were both denied getting the 7.8 update by T-Mobile. Given all that, the idea that T-Mobile simply won't put the effort or money into releasing updates for the 810 is a real question.
    04-22-2013 06:16 PM
  17. b23h's Avatar
    jgbstetson just wrote this on the thread over at T-Mobile....

    "I agree with all points here. The storage tool is a necessity. And in typical tmobile fashion, there is dead silence. Hellllo...anyone home? Your customers have a question! Take 5 minutes away from the iPhone and give us a definitive answer please."

    Classic! Thank you jgbstetson! That's hilarious!
    04-22-2013 06:37 PM
  18. HeyCori's Avatar
    They're just waiting for Siri to answer the questions for them.
    b23h and Mystictrust like this.
    04-22-2013 07:34 PM
  19. jgbstetson's Avatar
    jgbstetson just wrote this on the thread over at T-Mobile....

    "I agree with all points here. The storage tool is a necessity. And in typical tmobile fashion, there is dead silence. Hellllo...anyone home? Your customers have a question! Take 5 minutes away from the iPhone and give us a definitive answer please."

    Classic! Thank you jgbstetson! That's hilarious!
    when I first joined T-Mobile, their customer service was awesome. In fact, it was a major point of differentiation among carriers. Now I group WalMart and T-Mobile together as having the most uninformed customer service representatives. More often, I find myself asking if the ****ty support and mediocre devices are really worth the savings. Obviously, the answer is still yes, but that's not a trade study I want to be doing every time I see new bull**** from them. What is peace of mind worth?
    Mystictrust and b23h like this.
    04-22-2013 07:40 PM
  20. MSFTisMIA's Avatar
    They're just waiting for Siri to answer the questions for them.
    Siri will tell the to sell more iPhones that guaranteed the newest (albeit hardware matched) version of iOS to avoid that.
    It's be nauseating the amount T-Mobile iPhone commercials since they announced the damn thing. Looks like T-Mobile is trying to answer this question:

    "If we EOL the 810 in a forest of selling iPhones, do the voices of 810 users make enough noise to distract us from sucking from Apple's iBreast?"
    b23h, Mystictrust and MrTofu like this.
    04-22-2013 07:48 PM
  21. Dr_8820's Avatar
    ^classic!
    04-22-2013 07:53 PM
  22. MSFTisMIA's Avatar
    I guess I'm at a point where I'm not surprised at T-Mobile's recent moves. They're in the business to make money. Still, no one wants to feel cast aside, especially with how hard some people work to buy a phone. Hell, the Titan 2 and Lumia 900 got longer shelf lives than the 810. That's just plain wrong, and what would twist the knife worse is seeing the 521 get more updates.
    04-22-2013 08:20 PM
  23. metalchick719's Avatar
    Funny enough, I keep seeing ads for the 810 from T-Mobile all over the place online, particularly when I'm on the main WPCentral page. A sick joke?
    04-22-2013 08:34 PM
  24. b23h's Avatar
    I guess I'm at a point where I'm not surprised at T-Mobile's recent moves. They're in the business to make money. Still, no one wants to feel cast aside, especially with how hard some people work to buy a phone. Hell, the Titan 2 and Lumia 900 got longer shelf lives than the 810. That's just plain wrong, and what would twist the knife worse is seeing the 521 get more updates.
    It's alright to make money, but as I understand it T-Mobile is afflicted with a fair amount of customer churn. I expect that if you treat your customers with respect, then you will make more money than if you do not. All they really need to do to satisfy a whole lot of us is to say, yes we "will work with Nokia to ensure that the 810 will continue to get firmware updates where necessary to fix issues and enable functions over a reasonable lifetime of the phone." We all bought the phone expecting that we would in fact be able to update to the next Microsoft OS update, whether they call that Blue, WP 8.1 or maybe WP9 and a lot of us are waiting for the Storage Check feature to come to the 810.
    04-22-2013 08:45 PM
  25. jgbstetson's Avatar
    It's alright to make money, but as I understand it T-Mobile is afflicted with a fair amount of customer churn. I expect that if you treat your customers with respect, then you will make more money than if you do not. All they really need to do to satisfy a whole lot of us is to say, yes we "will work with Nokia to ensure that the 810 will continue to get firmware updates where necessary to fix issues and enable functions over a reasonable lifetime of the phone." We all bought the phone expecting that we would in fact be able to update to the next Microsoft OS update, whether they call that Blue, WP 8.1 or maybe WP9 and a lot of us are waiting for the Storage Check feature to come to the 810.
    indeed the money has stopped flowing from my wallet to devs because of the storage issue. MS, OEMs, and users all have a strong interest in this feature. Tmobile? It seems they don't.
    metalchick719 likes this.
    04-22-2013 08:59 PM
1,549 12345 ...

Similar Threads

  1. What about HTC update to 7.8?
    By androidnav in forum Microsoft News & Rumors
    Replies: 26
    Last Post: 04-30-2013, 08:01 AM
  2. Tango + Nokia Firmware Update for Lumia 800 on Orange UK
    By jmwhite19 in forum Nokia Lumia 800
    Replies: 26
    Last Post: 07-25-2012, 09:54 AM
  3. Success! Tango/firmware update for US Lumia 800
    By Heresy64 in forum Nokia Lumia 800
    Replies: 3
    Last Post: 07-22-2012, 08:20 PM
  4. Firmware Update for Lumia 12 070 800 Video
    By nokialumia710 in forum Windows Phone 7
    Replies: 1
    Last Post: 03-20-2012, 12:55 PM
  5. Replies: 7
    Last Post: 11-18-2011, 08:29 AM
LINK TO POST COPIED TO CLIPBOARD