Lumia 810 - EOL - What about Firmware updates?

[b23h]

ha! Yes, exactly. Maybe even a bit worse though, pulling both (all) WP devices within half a year of launch and leaving nothing at all until their replacements arrive.

Still, what happened to T-Mobile being bullish on WP8 and really excited? They seemed to take a complete 180 from how it seems they handled the 710

I cannot speak of T-Mobile in polite company. WHAT DID HAPPEN WITH THE HTC 8X???? We all know what happened to the 810 and no doubt many of us are aware that HTC may not be in the best of situations now, however I was under the impression that the HTC 8x was going to continue to be sold by TM. Instead it has dropped out of sight as well. Very curious behavior from the inscrutable T-Mobile....

 

[b23h]

Well, here's hoping T-Mobile allows us to have the 2 in between updates and Blue as well...

If I am interpreting waazzupppp correctly it sounds as if the 810 will get the GDR2 update. GDR3, I don't know. About Blue, I would lay a bet that T-Mobile pulls a 710/Radar stunt and simply decides not to push it out. Because really, who can expect more than token support for a product sold and if you are unhappy about that, maybe you might just buy a new piece of shiny...

Or conversely, we can just raise ye old middle finger....

 

[Dr_8820]

Still, what happened to T-Mobile being bullish on WP8 and really excited? They seemed to take a complete 180 from how it seems they handled the 710

Just like the rest of the carriers, as soon as the fruit phone came, that's all T-Mobile cares about now.

 

[MSFTisMIA]

Just like the rest of the carriers, as soon as the fruit phone came, that's all T-Mobile cares about now.

^This. You know, what used to be nice about T-Mobile was their unofficial iPhone support. Doing things that way actually made their customer service better since many folks who bring other unlocked phones to them anyways. I used to run many an unlocked device with them and get great customer support whenever I called.

Now that they've taken their official place at the iTrough to get that old Apple iFeed, they probably will do a Radar/710 and drop support for the next version of WP8.

I swear, it feels like as a 810 user we are like trees falling in a forest and that no one else cares that we're making a fuss over a potentially serious issue.

 

[Dr_8820]

Keep posting on twitter, they can't ignore all of us...I love that I get a mention from the other guys on twitter, I always add my two cents! All Microsoft keeps saying is that they have passed along user concerns to their team...meanwhile Nokia and T-Mobile blames each other.

 

[pankaj981]

My gut feeling is we are getting an update if not the 1308 but a newer one. I guess because T-Mobile might have realized a lot of users were having issues with the 1308 hence they decided to skip it and instead are waiting for MS' next update and that's when they will push everything all together. This was one of the reasons they abandoned the 8858 update on the 710 when it was released, but they should have released the 8862 update by now.

I would rather have a rock solid phone on 1249 which would work perfectly (storage issues aside) rather than have a phone with constant connectivity problems with the 1308.

 

[smurfercom]

Keep posting on twitter, they can't ignore all of us...I love that I get a mention from the other guys on twitter, I always add my two cents! All Microsoft keeps saying is that they have passed along user concerns to their team...meanwhile Nokia and T-Mobile blames each other.

Sounds like they are just going to ignore the issue I see no fix in the future update for this phone. I think I'm going to file a small claims against T-Mobile specifically for dc'ing the the 810 with no warning to the end user. Very unprofessional on their part, and I for one am sick of cell co's practices when it comes to these contracts and phones. When they advertise 18 months of support but no one takes responsibility for the actual update I'm going after the ones that sold me the phone --->T-Mobile you sold me a defective phone that can't be used for daily use and refuse to fix it even though there is a fix you refuse to release it to the public. Imo that really sucks on their part (T-Mobile) and I see no other alternative but to sue you greedy pricks! SHAME ON YOU T-MOBILE!!!

 

[wiseguywood]

smurfercom,

Is your phone no longer under warranty?? If mine pisses me off, I will get mine replaced. No problems for me so far. I certainly agree with the part about cell phone practices on contracts. Good luck!

 

[Dr_8820]

My gut feeling is we are getting an update if not the 1308 but a newer one. I guess because T-Mobile might have realized a lot of users were having issues with the 1308 hence they decided to skip it and instead are waiting for MS' next update and that's when they will push everything all together. This was one of the reasons they abandoned the 8858 update on the 710 when it was released, but they should have released the 8862 update by now.

I would rather have a rock solid phone on 1249 which would work perfectly (storage issues aside) rather than have a phone with constant connectivity problems with the 1308.

Having been a T-Mobile customers since the HD2, I can tell you that this is common practice with them...case in point: the HD2 was running along just fine, then T-Mobile issued a bad radio update (3.14.xx)...it was having connection issues...T-Mobile wouldn't pass along the newer radio because the HD7 came out...I ended up getting it free because they weren't going to fix the HD2. T-Mobile could issue the 8862, but then people wouldn't buy the 810 or 8X..T-Mobile could fix the Lumia 810, but then people wouldn't buy the Lumia 521 or 925...see where this is going...I am really left with either buying unlocked phones, or going to a carrier that cares about its customers..looks like I'll be going back to the pager because we all know you can't find any carriers that gives a damn, unless you're late on your bill and then they care.

 

[pankaj981]

Having been a T-Mobile customers since the HD2, I can tell you that this is common practice with them...case in point: the HD2 was running along just fine, then T-Mobile issued a bad radio update (3.14.xx)...it was having connection issues...T-Mobile wouldn't pass along the newer radio because the HD7 came out...I ended up getting it free because they weren't going to fix the HD2. T-Mobile could issue the 8862, but then people wouldn't buy the 810 or 8X..T-Mobile could fix the Lumia 810, but then people wouldn't buy the Lumia 521 or 925...see where this is going...I am really left with either buying unlocked phones, or going to a carrier that cares about its customers..looks like I'll be going back to the pager because we all know you can't find any carriers that gives a damn, unless you're late on your bill and then they care.

yeah you are right, the whole issue here is the 810 is made exclusively for tmobile us. if it had a global variant i would have flashed a different rom on it by now.

 

[MSFTisMIA]

The whole bit is just sad. I still don't agree with the idea of having to micromanage my storage space just because the "other" is such a problem. While MSFT fix it, at the rate things are going, the 810 may have a shot to get the new updates the same time the HTC Thunderbolt got ICS...

 

[Mystictrust]

yeah you are right, the whole issue here is the 810 is made exclusively for tmobile us. if it had a global variant i would have flashed a different rom on it by now.

At least we know that can't really happen with the 925 and 521, right? Isn't the 521 basically a 520? So there should be another ROM out there that works. And whether T-Mobile orders any extra changes and makes theirs a Lumia 910, or 926, or whatever... there should still be some global variants that are similar enough, so when T-Mobile ditches support again, there's at least an alternate route.

 

[Dr_8820]

I'm going to do some digging, but I don't think that any Lumias are flashable..I do know that most first generation HTC phones were flashable...please don't flame if I'm wrong lol !
Edit: I forgot about interlop unlocked..duh!

 

[pankaj981]

710 and 800 were flashable with custom roms, 900 and up (wp8) can be cross flashed with international variants of the same model.

 

[MSFTisMIA]

710 and 800 were flashable with custom roms, 900 and up (wp8) can be cross flashed with international variants of the same model.

This still doesn't help the 810 because it is a true custom variant. I think that the 928 and the 822 are closer to their international brothers the 920 and 820 respectively, so they will get updates, but Verizon likes to take their tine when doing so. We will be lucky if T-Mobile does that for us. At least with the 8X users, they should still see updates because it is like the 920 one of the 2 Gen 1 WP8 flagship models.

 

[b23h]

Having been a T-Mobile customers since the HD2, I can tell you that this is common practice with them...case in point: the HD2 was running along just fine, then T-Mobile issued a bad radio update (3.14.xx)...it was having connection issues...T-Mobile wouldn't pass along the newer radio because the HD7 came out...I ended up getting it free because they weren't going to fix the HD2. T-Mobile could issue the 8862, but then people wouldn't buy the 810 or 8X..T-Mobile could fix the Lumia 810, but then people wouldn't buy the Lumia 521 or 925...see where this is going...I am really left with either buying unlocked phones, or going to a carrier that cares about its customers..looks like I'll be going back to the pager because we all know you can't find any carriers that gives a damn, unless you're late on your bill and then they care.

Wow, I didn't know that history went back as far as it does. I do know that I ended up flashing my HTC HD7 to 8862 via instructions by sinlessearth here on this site. I was aware of T-Mobile not updating the 710 and Radar. I still think overall that supporting the phones that you sell and creating a satisfactory relationship with your customers is much better for a company in the long term, than trying to force people into buying new phones because you do not support the older phones for a reasonable lifespan.

 

[sahib lopez]

so I found some info on why tmobile reps on the tmobile web site do say "At this time it will not receive the update" or "T-Mobile is committed to enhancing customers experience" it was answered by a T-Mobile community specialist and he quotes "The realistic answer is we don't offer information on upcoming updates until they are finalized because things can change so drastically and quickly that what we say one day could be 100% false the next day. We don't like making promises to customers that we may not be able to deliver on. There is a possibility we can be working on a certain upgrade and it could get delayed, or worse canceled because it just can't support or preform the way we need it to. This is the exact reason we use answers talking about our commitment to enhancing our customer's experience because that we can say and mean it and it never stops being true. We will share information about specific updates as we can but please understand we can only share so much. Thanks for your understanding."

so we could be getting an update or not its just something I understood by this while reading it :/

 

[b23h]

so I found some info on why tmobile reps on the tmobile web site do say "At this time it will not receive the update" or "T-Mobile is committed to enhancing customers experience" it was answered by a T-Mobile community specialist and he quotes "The realistic answer is we don't offer information on upcoming updates until they are finalized because things can change so drastically and quickly that what we say one day could be 100% false the next day. We don't like making promises to customers that we may not be able to deliver on. There is a possibility we can be working on a certain upgrade and it could get delayed, or worse canceled because it just can't support or preform the way we need it to. This is the exact reason we use answers talking about our commitment to enhancing our customer's experience because that we can say and mean it and it never stops being true. We will share information about specific updates as we can but please understand we can only share so much. Thanks for your understanding."

so we could be getting an update or not its just something I understood by this while reading it :/

Nice job finding that post sahib lopez. I have several issues with the reasoning used though. First off you can see that the person is being somewhat extreme in their characterizations. That is they are implying that from day to day the situation can change a hundred percent. So the likelihood is that the person is exaggerating both the rapidity (day to day) and degree of change (100%). This is what some people call "arguing from the extreme." The reality is that neither situation as characterized is true, there is neither day to day changes nor 100% changes. It's unlikely. However, lets pretend there is a delay or a particular feature does not pan out. What is the dilemma? Just communicate that to the customer!!! I am not saying that one has to communicate fine details or the day to day activities involved in, for example, testing firmware. That's absurd and would not be expected by a reasonable customer. However significant changes could and should be communicated to the customer. So for that reason we can come to the conclusion that "please understand we can only share so much" also represents the same fallacious false dilemma as the person's other characterizations of the issue.

I remain convinced that communicating with one's customers the salient issues that customers are interested in is much superior than the current policy as rationalized by the statement you've quoted. There is a "happy medium" between their policy and some sort of straw man argument where T-Mobile would be so busy communicating trivial details that they could not do other things. It's a false dilemma and so I reject the rationalization as given. Communicating salient information (including important delays and changes) will involve customers with the company and build brand loyalty. Whereas the policy as is done now, irritates and impairs brand loyalty. If one wants to verify that, simply go to the T-Mobile forums and look.

Of course I am not criticizing you sahib lopez, this is again just an analysis of the rationalization for the policy. Thank you for the information!!!!

 

[waazzupppp]

Who wants good news? I have info to pass along if anyone wants to stop complaining long enough to hear it. Seriously, asking a telephone/internet rep a question that they do not have an answer to will not help the situation - nor do they care about the 50k subs that purchased the 810... The device was over-priced, just like the 710 before it... Look for it to pop up on Groupon or some other social deal at $200 soon and grab one if you can.

Now, that said... There IS a firmware update coming - and it will include WiFi calling... I have not heard if the storage feature passed T-Mobile or not - apparently caching 3rd party info to an SD card can corrupt the data & card and create a ton of issues. T-Mobile isn't thrilled about applying their support resources to fixing a known issue with read/write issues to SD cards in this case. From what I understand though, certain Apps will have the ability to find the SD card after the update and write their data to it, thus making the 'other' space smaller by default. I'll keep everyone posted on the update timing as I have it, but for now, relax and hang on a bit. They just have to get the update through TA and then it will roll out.

And PS - The reason why this information is not being given out by support reps is that the update has NOT passed Technical Acceptance yet and is not official. Once it passes (usually takes about 6 weeks in testing and this should have been in about 2 so far) it will be posted to the support people and they will ask you to update your devices when you call in - or have data on when the OTA will happen.

OK, so this wasn't $200... But... Unlocked Nokia Lumia 810 Smartphone Deal of the Day | Groupon

 

[MSFTisMIA]

Its a good deal. The T-Mobile store by my job where I bought my 810 actually still have 810s and 8Xs on display...the 8X for $430 and the 810 is pretty cheap (didn't see the price clearly)...guess because it is a moderately busy store you can still find old relics like the 8X and 810 there. I'm thinking about getting a 8X used as a spare if I can and maybe trade in both for the new Nokia in the fall. I would get a 925, but not after the stunt T-Mobile has pulled with the 810...