Printable View
Any such phone for which a carrier has declared EOL, why cant Nokia update its firmware and continue to provide updates in future? My understanding is it can be de-branded if a carrier has stopped showing interest, they have declared its EOL and they have stopped selling a new handset !! Any thoughts?
As much as Nokia, Microsoft, and T-Mobile has me furious at the 810, the firmware update is all on T-Mobile...they simply aren't pushing it and instead are focused on the 521. Tomorrow I get my 4th 810, then they said I could switch phones...might have to leave the platform until Microsoft takes the carriers out of the software update scenario.
Screw T-Mobile, they've pissed me off with this move. There's no alternative mid-range Nokia at the moment (Lumia 521 doesn't count with no flash and half the ram, plus whatever else it's missing like nfc I think). That Nokia Catwalk rumor better be true, it better come to T-Mobile, and it better be at the very least have what the 810 did. So long 810 accessories... not that there were too many to begin with. Grrr.
Okay. Is there evidence for a phone getting further updates after a carrier prematurely sends it to EOL? I mean really, it came out Nov 14th, what a ridiculously short 5 month tenure. If your understanding is correct, and it can be debranded and have updates directly sent to it, then that's great news. The thing is, this phone is SUPPOSED to be supported for 18 months - isn't that a guarantee from Microsoft? If updates no longer come in for this phone, it'll be time to blow up Microsoft, Nokia, and T-Mobile with complaints...
@tmobilesupport, @nokiacareus, @windowsphonesupport....I've been tweeting them everyday until they fix this problem or get me outta this phone.
Yeah, this sucks... All of this premature EOL news for the 810 makes me sort of wish I'd spent my money on an unlocked yellow Lumia 920 after all. I mean, considering this B.S., I might as well have gone with that, no? :straight:
Roger that. I was really looking forward to a red shell. I'm losing hope here. Unless the catwalk is a stunner, I'll get used to paying more elsewhere for better hardware and better support.
I would hope Nokia would continue giving us support :/
what a shame i was really happy with the phone but no support and no lte upgrade when the phone is capable looks like im moving on to nexus 4
lol Nexus 4 doesn't have LTE either
Personally, I couldn't care less whether my 810 gets LTE. I'm fine with 3G/4G. What I want is the latest firmare like the 920 and other Lumias around the globe seem to be getting. That Storage Check feature looks like something everyone could use, and I don't want to get gypped out of it just because T-Mobile decided to EOL my phone prematurely.
Yeah, I think I'm going to be tweeting them non stop. What a huge disappointment. Especially as the 810 is a solid phone. I think its had its fair share of quality control issues but I love this phone. But is it true that firmware support is entirely up to the carrier?
This is annoying. I'll be paying my phone off long after it has been discontinued. This is rather disappointing. Catwalk had better be worth it! More to the point... better get that screen protector installed now if I do want it to last 2 years.
After buying two new 810s in December, I also am very frustrated. Unless I pay it off early, I'll keep it for another 16 months. I like WP8, especially with the Nokia exclusives, but navigation on my old E7-00 is still better. Actually most things on Symbian Belle are better.
That's why I just took delivery of a New Nokia 808 PureView.
€ .02
Anyone have Balmer's and Elop's email address? Please PM me with them. I have an email waiting to be sent.
Oh yes, I am loving my Lumia 810 too. but there are ppl who can love it and use it with what all they get & there are other kind of ppl who wish that if there are improvements available by same manufacturer, it should be available for them (and I would certainly love to have the next updates for it, now am not sure if I would get anything). I tried to check with Nokia and they repeatedly say that its on carrier to test and approve any firmware updates.
yes it does just root it read up on it
if its specific for 810, I think you would need TMO better :-)
I don't think we can jump to the conclusion that they won't put out firmware update.
Yeah, we can't. But I just get the sinking feeling that that's the direction it's headed. I mean, dumping the 810 after 5 months. What would be the incentive to support it? Especially with their golden poster child iphone now available. I cautiously hope for the best but expect the worst.
Agreed. I almost feel like I should have either picked the 8X or chugged along with my Galaxy Nexus and gotten an unlocked 920. This is the one thing that I jumped to WP8 for...MSFT handling updates more directly. If they throw the 810 to the boneyards, I'm not so sure if I want to stay on the platform.
I won't. It's not worth it. I was a first week adaptor. I bought it outright for 500. To have a something worth that much that I purchased with the understanding their would be updates, well, that's a lot of money. I deserve more. We all do.
I would expect Nokia or Microsoft to step up and get us the update.
I don't trust T Mobile. All the phone companies are scum and they simply don't care about their customers. We're something to bleed. That's it
And the 820 is getting an LTE update in Australia on Vodophone.
^ This. Someone posted a comment on WPCENTRAL this week that was funny yet sadly true: T-Mobile got hooked into the Apple breast and was too busy feeding to remember anything else.
I was almost a first week adopter. I actually thought about returning my 810 a few times too during the 2 week grace period. But it grew on me and I kept it. I'm satisfied with the phone itself. It was the first phone I bought OEM accessories for in the past few years, and I've changed phones alot too.
I still will keep my 810 after all. I've seen the quick EOL hook too, with my fav WP7 phone - Samsung Focus S. Both the 810 and Focus S are alike - solid, workmanlike, great performers. I didn't buy it for what it could do in the future but as a sign of belief in WP8 that I didn't have to fight as hard as I did with the Focus S for updates that MSFT said they would honor during the phone's life cycle. If MSFT screws us 810 owners over, that's it for me.
Can MSFT bypass tmo and send us updates directly? What about the Nokia updates like storage check. Can Nokia push those directly or are they at the mercy of tmo? Yeah, if support for the 810 dries up, I am considering leaving the platform as well. It's just getting the middle child treatment and in the end, its the consumers who get shorted. Not only that, I'll be done with tmo. I've defended them and supported them and all we get is a big "I'm sorry, who are you?" No thanks.
I been feeling the same. the 810 being eol'd makes me look forward to the catwalk or whatever. But at same time, I just barely had my 810 5-6 months and feel abandoned. Although I have grown to love the phone, I wouldn't mind going back to my android days of custom roms and being able to provide support yourself if you needed to as far as updates went. I do not miss the random crashes and horrid battery life though.
I can only hope nokia/msft will keep supporting our phones.
/rant
Out of frustration i actually bought a new rogers 920 for 320 bucks, atleast i am assuming i will get better treatment. I am still keeping the 810 before i pass it on to my dad (he has the focus and a lumia 900).
I'm sure we'll be able to force firmware updates on our phones as time goes by. All I know is I'll be buying unlocked phones in the future. TMO really was to fast in dropping this hot potato.
I've only owned Microsoft phones since my first, the Treo 700WX..then the HTC Touch, HTC Touch Pro, HTC Touch Pro2, HTC HD2, HTC HD7, and now the Nokia Lumia 810....regardless of the carrier, Microsoft has abandoned these phones as well...I'm looking at these phones as I type, I think I've shown loyalty to the platform long enough and all I have are a bunch of phones that still would be great with the proper support...loyalty only goes so far before you start to feel foolish, Microsoft has a very bad habit of starting something but not fixing it and just moving on to something else that they will drop support on. My morning rant.
IMO, they can easily force firmware update, but if you ask them, official statement would be 'Carrier has to approve it'... doesn't make sense if carrier is not at all interested... better make it carrier independent in that case with firmware update...!!!
I think since the carrier has already eol'ed the phone they won't support updates, hence ms/nokia would be free to bypass them and push updates as needed. I hope this happens, in that case we will actually be saved from delayed updates :D
More general, still would like the email addresses. Even if they get filtered by some assistant, I wouldn't mind.
check for TMO on twitter I think..
I'm contacting everyone; Nokia, tmo, Microsoft. Hopefully our voices will be heard
This is what really annoys me, I've been tweeting all of them, Nokia and T-Mobile said "hang tight, a fix is coming!"...then EOL the phone instead...I'm actually speechless.
TMO told me that they have no plans. Nokia Care said they have no details for now, but hold on.
i really pains me to say this but if they cant simply provide firmware updates than the phones become useless and it hasnt even been out that long what really stinks is that because of this you either keep buying the new phones when they come out or get an iphone when you know there will always be updates or a google phone which also gets updated.
Microsoft promised 18 months of support on their new WP8 devices. This was a carrier-independent promise. Now we all get the chance to actually call them on this... and they better not be bluffing!
Android is not updated like iPhone. It's a very fractured platform
Apple = ONE iPhone. Android OEMs = More than One Phone, with OEMs having more leeway for updates. WP8 = standard hardware for 1 OS. This means in theory better OS updates. Well, my 810 got EOL'ed so we get to test this theory out.
Of course now you can't download paid apps because the marketplace is having problems...now I pretty much have a blank phone...gotta love Microsoft....
Im not saying all of the phones im talking more in general the nexus 4 at least it will be supported for a while.
The OEM Alliance for Android states that software support is good for 18 months, as long as your hardware supports it. You may get 24 months if its a Google supported phone (Nexus device). It may amount to 2-3 major versions of the OS.
MSFT has said that WP8 is good for 18 months of support. We will see how they handle phones like the 810 that get EOL'ed early.
Apple doesn't count because their phones don't get the full version of the updates of the OS because usually there is some physical hardware specific feature the older model doesn't have.
They did fix it. It's part of a "sweeping" update called "under the rug." On a more serious note. I do hope they'll allow firmware updates. I still kinda want FM.
Edit:
Here's a response from TMO from Facebook:
"EOL doesn't always mean that updates will stop. It does mean that the manufacturer is no longer producing it or we have chosen not to buy any additional units from them. -Keith"
So we can hold on to hope for now.
Does tmo have a good record of supporting EOL'd devices? This is my first smartphone so I don't have anything to really compare it to. But the iPhone is consistently updated until the hardware cannot support it. It stinks. From a support standpoint, the iPhone seems like the best choice. And if these shenanigans continue, I can't see myself sticking it out with tmo or MSFT for a long time. Sucks though bc I love the metro/tiles look. Everyone around me had iPhones at dinner tonight and it reminded me how ugly those rows of icons looked. I would certainly miss my customizable home screen.
I terminated my Nokia 810 contract Friday, but because I have 2 additional lines, T-Mobile said Nokia has not released the SW fix to them. For whatever it's worth, I was given Nokia's number and was told to call them 1-866-665-4228...I guess I'll get a good laugh and call them later and report back...
Looking forward to the update!
As expected, Nokia said the updates are on the carrier. He did say that T-Mobile passed on an update because of problems, though I'm not sure if he was talking about the 710 or 810, since he mentioned both. My phone will be off in a few days, good luck to all and I hope you get a fix for the "other" storage issue which has made my phone unusable.
Well, that's just lovely. :-/ Here, we were all holding out on the hope that Nokia would take care of us even if T-Mobile refused to provide firmware updates to a phone they EOL'd. Swell...
So, if Microsoft doesn't count manufacturer firmware updates in their "18 month" support promise, then we're all boned because we'll never get anything and Microsoft can say "Well, we're giving everyone OUR platform updates. Go talk to Nokia for Nokia-specific stuff." Could be even worse if T-Mobile chooses to skip one of the major WP8 updates (aren't carriers allowed to skip one update?) - then we're all in the dark ages until next year with nothing from anyone.
I mean, if T-Mobile already passed on a Nokia-specific update, I don't see much hope for us. With a device they no longer sell, they're probably not going to even bother accepting Nokia's updates since they're not forced to - I'm convinced that first update was passed due to "problems" of them not wanting to spend time and money testing the update on a phone they don't care about.
Again, this B.S. makes me regret not getting an unlocked Lumia 920 when I had the chance. I figured the 810 would receive all the right support since it was being released on T-Mobile. Dare I say it even makes me want to revert back to my iPhone 4 just because I know I'll get continuous updates on that. Very sad because, like the rest of you, I really do love my Lumia 810. :unhappy:
That's a real shame. Well, looks like I need to sell this bad boy and go back to the good old ways of getting unlocked phones. I may just wait until the 920 gets cheap enough and do that. It figures MSFT still hasn't grown any clout with the carriers...
The problem: Microsoft doesn't enforce any strings/restrictions on how their phones have to be updated
The reason: Microsoft can't enforce anything because the carriers would just pass on Windows Phone entirely. Why would they even bother? Everyone has the iPhone now and it makes them money (c'mon, lines outside every T-Mobile store for the iPhone??), and Android also seems to make everyone money. Windows Phone seems to make them SO much money that they decide to EOL a good device after just 5 months (then they replace it with the absolute cheapest one they can find).
Has anyone else called the Nokia number? I'm curious as to what they might tell someone else...
That's the sad part too. Nothing has changed in WP8 is the message MSFT may end up sending with this, and that's a bad one. Yes, phones are becoming more common place in terms of affordability, but not everyone can afford to buy unlocked. That's why some go for the carrier subsided variants.
Only Nokia and T-Mobile know how many units of the 810 were sold. My gripe is that custom variants like the 810 are always at the mercy of the carrier and when they don't sell, those who bought the phone and are happy with it get screwed.
Note to self: always take anything from big corp with a grain of salt, especially a tech firm. I usually do, but bought my 810 because I liked the phone and was of the belief MSFT would still push through updates.
Shame on all us 810 users who bought the phone, eh?
When I spoke to a T-Mobile rep trying to get the unlock code and was telling her about the SW fix that T-Mobile hasn't released and about the phone being EOL'd after only 5 months....she said "gee sir, you sure know alot about this phone..why did you buy it if you knew it had problems?" ...are you kidding me! I've had this thing since launch! Who buys something knowing it has problems? It's the same ole bull...Microsoft says it's Nokia who says it's T-Mobile, meanwhile we the people who actually bought this garbage phone gets screwed. I know I feel like a fool after buying the HD7 and T-Mobile shafting me with that.
I think it's pretty damn infuriating that Nokia is still tweeting about the 810 today https://twitter.com/NokiaUS/status/326413110904778753
Looks like I will be switching to the HTC one soon and giving my pops who travels back and forth to Vietnam, the 810, as obsolete as I think the 810 will be with no updates, would still fetch close to original msrp if sold out there. So my dad can use it until he wants something different.
HTC one will be nice until the rumored new pureview with the 808 41mp sensor comes out.
I like others regret not getting a 920 unlocked.
I think they have me on block, but I damn sure left a comment lol!
nope, I see you on there, Dr.
Doesn't always mean is not the sort of clear and transparent communication I would want to have from a company who's EOL's a device five months after released. How about a clear statement that T-Mobile will support the phone for X amount of time. I just bought my 810 within the last month well within it's expected lifespan. So I will be paying two years for something that will be characterized as EOL for the entire time I am paying it off. This is not a matter that I should need to "hold on to hope for"! F#$%#$ that!! I expect a clear statement of policy from T-Mobile. Not something like I was begging for F%$@$# crumbs from the table!!!!
F#$%$#% HOPE! T-Mobile simply needs to support their product and state such.
Well, tmo claims that they DO support the 810. https://twitter.com/NokiaUS/status/326413110904778753
thanks for the heads up on the Tweet. I left a comment as well.
Smooth customer service by that person. Yes, I can easily imagine being SUPER IRRITATED by a statement like that. How were you to know that T-Mobile was going to throw you overboard, then taunt you about "forgetting" your life raft....
This is the thread I started on the T-Mobile site. I think I am pretty clear that I am calling for a response from T-Mobile, in that they need to explicitly state if they are going to continue to work with Nokia in supporting and pushing out firmware updates for the 810. In the thread I am not alone in asking for an explicit response especially "wizkidwood" who just bought the phone and is apparently considering backing out. There is of yet no official response from T-Mobile or T-Mobile forum moderators.
Why is customer service so poor with so many companies? It's not just that the people answering the phone may be poorly paid and their nerves are worked by their irate customers, but why isn't a statement from the T-Mobile chain of command ready to go? Why doesn't T-Mobile realize that their customers have expectations that something they oftentimes just bought, should be supported and that we expect T-Mobile to say so. My judgment of companies that treat their customers like that is that the company is both incompetent and unethical.
I have no interest as to if every company is equally s***ty or equally opaque in their communications with their customers, it is still s***ty company policy and praxis. Why put up with it? I AM NOT GOING TO TAKE THIS ANYMORE!. Where is that freaking chair? Which F*@$%@@ window shall I smash?
Lumia 810 End of Life after about 5 months?? Support | T-Mobile
No.
Given that I was able to update my HTC HD7 to 7.8 without issue. Given that the Radar and the 710 were both denied getting the 7.8 update by T-Mobile. Given all that, the idea that T-Mobile simply won't put the effort or money into releasing updates for the 810 is a real question.
jgbstetson just wrote this on the thread over at T-Mobile....
"I agree with all points here. The storage tool is a necessity. And in typical tmobile fashion, there is dead silence. Hellllo...anyone home? Your customers have a question! Take 5 minutes away from the iPhone and give us a definitive answer please."
Classic! Thank you jgbstetson! That's hilarious!
They're just waiting for Siri to answer the questions for them.
when I first joined T-Mobile, their customer service was awesome. In fact, it was a major point of differentiation among carriers. Now I group WalMart and T-Mobile together as having the most uninformed customer service representatives. More often, I find myself asking if the ****ty support and mediocre devices are really worth the savings. Obviously, the answer is still yes, but that's not a trade study I want to be doing every time I see new bull**** from them. What is peace of mind worth?
Siri will tell the to sell more iPhones that guaranteed the newest (albeit hardware matched) version of iOS to avoid that.
It's be nauseating the amount T-Mobile iPhone commercials since they announced the damn thing. Looks like T-Mobile is trying to answer this question:
"If we EOL the 810 in a forest of selling iPhones, do the voices of 810 users make enough noise to distract us from sucking from Apple's iBreast?"
^classic!
I guess I'm at a point where I'm not surprised at T-Mobile's recent moves. They're in the business to make money. Still, no one wants to feel cast aside, especially with how hard some people work to buy a phone. Hell, the Titan 2 and Lumia 900 got longer shelf lives than the 810. That's just plain wrong, and what would twist the knife worse is seeing the 521 get more updates.
Funny enough, I keep seeing ads for the 810 from T-Mobile all over the place online, particularly when I'm on the main WPCentral page. A sick joke? :straight:
It's alright to make money, but as I understand it T-Mobile is afflicted with a fair amount of customer churn. I expect that if you treat your customers with respect, then you will make more money than if you do not. All they really need to do to satisfy a whole lot of us is to say, yes we "will work with Nokia to ensure that the 810 will continue to get firmware updates where necessary to fix issues and enable functions over a reasonable lifetime of the phone." We all bought the phone expecting that we would in fact be able to update to the next Microsoft OS update, whether they call that Blue, WP 8.1 or maybe WP9 and a lot of us are waiting for the Storage Check feature to come to the 810.
indeed the money has stopped flowing from my wallet to devs because of the storage issue. MS, OEMs, and users all have a strong interest in this feature. Tmobile? It seems they don't.
Agreed. Can you imagine being a 710 user who didn't get 7.8, who then bought a 810 to watch it get EOL'ed? That would make anyone go nuts. Truth of the matter is that T-Mobile's gone to the toilet now. I liked their customer service, but it just isn't up to par anymore. I guess they fired most of the good reps,and replaced them with Android or iPhone selling drones who are trying to pay their own bills in their own right. Nokia and T-Mobile should step up and do the right thing, but all the 810 users will hear is that it is on the carrier, and T-Mobile won't do a damn thing because they're busy selling iPhones, Galaxy S4s and just enough Catwalks.
They doomed the 810 from the start by overpricing it. VZW and AT&T could sell the 822 & 820 for $50 on contract because they would be ingrained in your wallet for the monthly service. Unless you were really, really smitten by the 810, the 8X is a better buy with a $50 price difference between both. And, I betcha T-Mobile has the lowest selling figures of the 3 main US carriers selling WP8 phones. Then you spend the 1st 6 weeks trolling for accessories for the 810 which are overpriced and hard to come by. This phone was doomed to fail under those circumstances. Shame T-Mobile, you should have done better than that.
My god this thread is full of over reactions. The 1308 firmware was rolled out worldwide but it was proven to have connectivity issues. The 1314 update that was created to fix these issues was just rolled out to att l920's last week or so. That update has not rolled out worldwide. I'd like to wait until we get passed by a major update or a significant amount of time passes and we don't have the update. The 822, the best selling Lumia in the u.s hasn't gotten either firmware update. We don't know what eol means for support so we can all chill out.
Last complaint of the night (probably). I seriously doubt you'll be seeing those red and grey shells now.
Both of those are on eBay already. I actually have a grey non charging back on my phone as I type this
last time I checked, there were zero oem shells in red or grey.
Being active on the internet, when I first started out, I felt just like you....but then I realized something...go to the Nokia Lumia 920 threads...some people were complaining that the buttons on the bottom were yellowish instead of white! Bottom line, people pay for things and expect things...I can't tell people what they should feel about what they purchased...
I would second that. I tried to search a lot, never got a red or gray shells on ebay / amazon.
Um, where were you when they EOL'ed both the Focus S and Titan on AT&T? Ask Titan 2 owners if they've gotten 7.8 without using the Seventy Eight tool? You know what the Titan 2, Focus S and Lumia 810 have in common: they're carrier specific variants - mostly US ones. I know a few Aussie carriers got the Titan 2 and Focus S, but T-Mobile has the 810 only. So forgive us for speculating whether or not our 810 that many of us worked so hard to pay for and then go trolling for weeks at launch for accessories doesn't get thrown in the scrap heap so T-Mobile can go sell iPhones, Catwalks and S4s.
The 820 and 822 are fine, because there are no plans on either AT&T or Verizon to replace them with a cheaper model, so that argument of the 822 not getting the latest firmware doesn't hold weight. Besides the 822 has 16GB internal, so they have a bit more latitude space wise than us.
Out point is that with Nokia pushing the Catwalk and EOS and whatever else that's coming down the pipeline, how likely is it that outside of the major software releases (that could be a maybe) we see ANY tweaking from Nokia with the same level of veracity as we did when the 810 was in the supported loop? Early adopters would tell you that you didn't hear much problems with the 810 for the portico update because we didn't have very many.
He suspiciously sounds like a paid Nokia, Microsoft or T-Mobile flunkie...the newer update just went global, an article about it appears in the news...I can't link from the wpcentral app.
Yes, I can imagine that happened to a number of people and I would be very unhappy in that circumstance.
I'd go put my foot in someone if that happened to me, honestly - probably Elop if I could get a hold of him.
I look at all the Lumias out now for WP8 and while I get what Nokia was thinking, you could have dropped the 520 completely and made the 620 cheaper by cutting corners. That would push down the cost of the 720 as well. They could have made the 822 variant the standard for the 820 with 16GB internal on a smaller battery and made the 920 with a slightly bigger battery and 32GB available to the user.
As the premier partner, AT&T doesn't lose. They can sell the Catwalk @$100, drop the 920 to maybe $50 and put the 820 @ free and still pull good sales. VZW could put the Catwalk at $200, the 8X at $100 and the leave the 822 where it's at and still do fine. T-Mobile has to kill the 810 for a 521 that's easier for them to buy and sell for free, just to keep up. Says alot, doesn't it?
Personally, if they had offered the 720 on T-Mobile instead of the 810, maybe that would have sold better, allowing a better price difference between the 8X and itself. But they KNEW they were getting the Catwalk anyways and decided to sell the stepchild 810 for 6 months...
Let's do a thought experiment. Let's pretend that we did not yet buy an 810 and we were aware that it is EOL and we were aware of T-Mobile's history with the Lumia 710 or the HTC Radar. Would you buy the 810 and simply hope that it might get supported? I wouldn't, nor would I think it would be wise to do. By the sweep of a pen the likelihood that the 810 will be well supported through the next couple of years becomes a very problematic idea. I for one cannot simply just buy Catwalk when it comes out in the next few months, I am going to be paying this $360 dollars over the next two years, and I feel badly for those that might have bought it outright for $450 or $500 as I was contemplating at one point.
My main point is what type of company would have people "wait and see" if it gets support or not. If I was T-Mobile I would be very explicit with customers for two reasons, one to build good will with my customers and two, to make sure that I was able to sell through the supply that still remained in the channel.
The vast majority of us just want a meaningful statement from T-Mobile that the phone will be supported. A tweet like "We still support the 810. :) ^AB" is a step forward, but not exactly a well defined policy and given T-Mobile's sketchy history of support for "older" WP devices, I hope you forgive us if we are a bit concerned that something that was just released five months ago is now EOL.
I tend to think that Nokia had very little to do with this decision to EOL the 810. Nokia would likely happily made as many 810's that T-Mobile would buy. This is T-Mobile's decision and the way to resolve the dilemma is very simple. T-Mobile should state that they will support the 810 and give us a likely timeline for that support.
If I were to buy a motherboard from a company I would expect that within a reasonable period of time the company would provide bios updates for their product. I usually buy Asus motherboards. Because I have always seen them support their motherboards for a reasonable amount of time, they have my trust. T-Mobile has not earned the same level of trust from me.
- Tmobile said they still support the phone
https://si0.twimg.com/profile_images...4c_normal.jpeg T-Mobile USA @TMobileHelp 6h
@blackju58 We still support the 810. :) ^AB
I got mine 1 week after launch. $100 down and the rest for the next 2 years. If i knew they'd EOL it MAYBE I would have gotten mine during the promo where I got the Purity ear buds for free, or I would have simply bought a ATIV S or 920, which were my #2 and #1 choices from the available options out for Gen 1 WP8. The 8X was #4 on my list and not a feasible option as I carry a ton of music around and shoot a lot of pictures and want to take even more video clips. So 16GB doesn't cut it on my G. Nexus, and it doesn't on the 8X either for my needs. I bought the 810 because it was #3 on my list.
I'm all but stuck with my 810. I bought OEM spare battery, from a VZW store no less because T-Mobile didn't carry (and probably never did) the battery (822 uses same unit as the 810), T-Mobile case because no cases where available on Amazon until January, and the wireless charging plate - which was almost as hard to get as the Ativ S. If I try and sell this all back, I cannot even get $350 used, as pristine as I keep my phones.
The issue isn't about the phone itself. It's a very good phone. The issue is that nowadays people buying a phone expect support because that's what the OEMs are selling now to differentiate themselves. When you have such a custom carrier variant like the 810, it does leave it T-Mobile's hands to look after the few bought it. I don't care if I don't get the updates as frequently as the 920. I care that I will get the updates. I don't want MSFT to push through some $#%! and have the same problems that the 920 did with the last firmware. I want it done the right way. Sadly, I don't think T-Mobile will do the right thing because they're attached to the iBreast of Apple and will only come up for a break to sell Galaxy S4s.
My first thought when I saw that was "Business speak". Yes, they will support the 810, but that doesn't necessarily mean they will support it in the way we are thinking of. "Support" is not necessarily testing and passing along firmware updates from Nokia and new accessories. If you call in, I'm sure you will still get technical support for your phone. If you need an exchange, well, they'll find an "equivalent" phone to replace it with... probably a Lumia 521 (ha!). At the very least, we can hope that "Support" means major updates from Microsoft, and we can hope that's a mandate passed down from Microsoft that will be actively enforced.
Ugh, that kind of hurts. As a 30th birthday present, I was gifted any phone I wanted at any price... I didn't want to deal with unlocked 920 hassles on Tmo so I chose the 810 for $450 at the MS Store. I saved my upgrade actually in hopes a new Windows Phone would come out in the summer. Then T-Mobile came along and threw away phone upgrades (and my plan that used to have upgrades costs the exact same as the new plans are now, so I'm literally paying more if I add a phone now, and 3rd party retailers don't see my old data plan so would strip my data allowance down if I upgraded elsewhere). Feeling kinda screwed over right now. I did get the 2 year warranty from the Microsoft Store though.... once they run out of stock, I wonder if THEY would see the Catwalk as a worthy replacement?
@b23h...been reading the thread at T-Mobile...spot on! I know some people will read this thread and think we're panicked about nothing, that our phones mysteriously stopped working because it was EOL'd, when in fact, they stopped working correctly a long time ago. If you have 8GB, the system apps are 1.90, your installed apps barely tip a GB..but 4.46GB is in other storage and you can't even update because of low memory and have to keep deleting apps or hard resetting...then tweet Windows Phone support, who tells you to tweet Nokia, who tells you to tweet T-Mobile, who says we're done with that phone, but you can trade it in for $45 towards a new phone...I mean, really?
WP8...made for each of us, except for those who get stuck with an EOL model. b23h, the T-Mobile forum is point. We were tossed aside, and the saddest thing is everyone else is too busy using their other devices to see this.
I'd like to imagine we'll get all the firmware updates when we get to 8.1. If not... I'm hoping for a workaround.
Thanks! Yes it is clear that phones with eight gig of internal memory (even if you have a memory card like I do and keep all music and pictures on the card) is not really enough for anyone other than a light user. Given that it is my understanding that Nokia is including the Storage Check feature on all new phones. So yes, that is a required update for normal day to day use of the 810. The idea that you would have to hard reset or keep a skeleton crew of apps is fairly absurd for a phone that retailed at $500. I am of course not saying that there is no limit to apps one can install or that the Storage Check will certainly cure all ails, but it is a necessary tool.
Yes, I've noticed that merry go round of support, to where everyone is pointing at the other and that is why I am concerned. I expect that the primary cause for concern is T-Mobile, followed by Nokia. I expect that MS does not focus on a particular model, but that is the OEM's job and that is why the firmware updates are coming from Nokia.
I simply want two major things. One a firmware update to enable Storage Check as soon as possible.
Two assurances that if WP 8.1 needs firmware updates for the 810, then those firmware updates will be supported and released.
Even WP 8.1 is expected this summer. My hopes and expectations are not about two years from now, I expect that we will be screwed in the long term. My hopes is that T-Mobile will find it in the milk of human kindness to support the phone enough so that we can get over the big hurdle this summer.
It's pretty irritating that we cannot just expect good customer service.
Ordered my HTC one today. As much as I love my 810. The idea that its value is diminished because it is eol'd and the uncertainty whether we will get updates or not is unsettling.
rather than risk sticking with a phone that will fall behind its counterparts, I'll make the switch and wait to see how the catwalk is, or keep hoping the rumored pureview with the 808 sensor comes out later in the year. I love Nokia and I am sad I have to part with the 810, but if I ever want another 810. I can probably find one for sub200$~ lol
Once again kicking myself for not buying an unlocked 920
^^ I actually bought one from Rogers the day this news was released unofficially. First we were not getting updates on time anyways and now the eol news. I was kinda fed up of waiting for the 1308 and other storage cleaner update. I loved this phone but I guess it has to go on craigslist soon if nothing is announced about the future of this phone.
Btw i got the lumia 920, not ditching wp so easily unless it really starts ******* me off :)
I would like to get a Windows 8 tablet, not that RT $%&#, and resolving how I feel about the platform is one of the things that's holding me back. What some readers fail to understand is MSFT has always done something in the past to "justifiably shaft" users. I'm no different than people here who would like updates, especially since they plunked down the cash they did for a capable device that fit their needs. I betcha if this was the 920 that got EOL'ed heads would roll. I'm surprised this hasn't gotten more attention.