1. mland550's Avatar
    I recently bought a Lumia 820 from eBay - it was new in box and never used. After charging it and setting everything up I decided (after fighting myself for a bit) to check for dead pixels. Unfortunately, I found about seven of them, some are in the lower middle and the rest are scattered off to the sides. This is an AT&T branded handset, and when I took it into the store they wouldn't exchange it because it had not originally been purchased from them. Do I have any recourse in trying to get them to replace it? Does Nokia have a minimum number of dead pixels before they consider it defective?

    Thanks for any advice!
    03-20-2013 07:49 PM
  2. palandri's Avatar
    What color are the pixels in question? Dead pixels are black, Stuck pixels are any other color.
    03-20-2013 07:54 PM
  3. mland550's Avatar
    They're black - they appear unlit on solid-colored backgrounds including red, blue, yellow and white.
    03-20-2013 10:20 PM
  4. palandri's Avatar
    I'd give Nokia a call.
    03-20-2013 10:23 PM
  5. CaptainChunk41's Avatar
    What are dead pixels
    03-22-2013 10:22 PM
  6. anon(5816156)'s Avatar
    They're black - they appear unlit on solid-colored backgrounds including red, blue, yellow and white.
    Can you go outside (Where the sun are shining) and see if it's actually DUST under the screen? Just to make sure.. I also have speck of dust under my screen, which I thought was dead pixels at first. They look almost similar.
    03-22-2013 10:36 PM

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