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  1. AMPed126's Avatar
    Hi I have an 820 and love it, I convinced my aunt to buy it and she loves it as well!! The only problem is when we tried to download the Spanish keyboard, all it says "preparing download" and it doesn't move from there. Its been like 3 weeks and it is still stuck. Anyone have any thoughts or solutions? I have a feeling a factory reset might be the solution but wanted to know if anyone else has experienced this and what they have done to fix it. I tried different languages and it does the same thing. Thanks in advanced!!
    07-26-2013 06:40 PM
  2. Narse77's Avatar
    Have you tried a soft reset? Do this by holding in the volume down button and power button until you feel the phone vibrate. If this does not work a hard reset may be in order.
    07-26-2013 08:12 PM
  3. AMPed126's Avatar
    Have you tried a soft reset? Do this by holding in the volume down button and power button until you feel the phone vibrate. If this does not work a hard reset may be in order.
    THanks I'll give that a try, next time I see my aunt!
    07-26-2013 09:20 PM
  4. Peter Meinl's Avatar
    If restarting the phone does not work:
    - ensure the phones is not connected to your PC via USB
    - remove then hanging install by tap and hold and selecting remove and add it again.
    - you might have to go to Settings, Phone Update to start the update
    Last edited by Peter Meinl; 08-24-2013 at 09:14 AM.
    Pastorhss and Hisham mubarak like this.
    08-24-2013 06:51 AM
  5. Pastorhss's Avatar
    Excellent, Peter.

    Worked for me!
    10-31-2013 10:32 PM
  6. Daniel Vilciu's Avatar
    Can you please clarify. I have the same issue with Romanian Language.
    The steps are not very clear.
    I tried the soft reset, with no success on the matter.

    Thank you.
    10-15-2015 04:01 AM
  7. Hisham mubarak's Avatar
    After downloading the language which you needed, check for updates in settings>> update
    1) go to settings -> keyboard..
    2) add keyboard (choose your language).. {now it will show preparing download}
    3) then go to settings->> phone update
    4) there will be an update ready to download..
    5) download your update and install it like regular phone update...
    Done
    FBirraque likes this.
    10-15-2015 04:18 AM
  8. FBirraque's Avatar
    Isn't working with Lumia 920. (build 10586.456) - Portuguese (Brazil)
    07-01-2016 11:15 AM

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