02-07-2015 08:10 AM
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  1. fahad kazi's Avatar
    Hi guys,

    My brother's nokia lumia 820 got cracked and want to know if its covered under warranty and if not how much will it cost in India? Basically the phone got dropped from the top of the washing machine and the inside display got cracked the upper glass is fine. The display is the main thing so it's getting started but only lines are appearing. Anybody from India who knows the price please let me know.

    Thank you.
    09-08-2013 03:12 AM
  2. mase123987's Avatar
    Have you tried contacting Nokia about your specific situation?
    09-08-2013 10:57 PM
  3. fahad kazi's Avatar
    The problem is yesterday was Sunday and today is national holiday so I have not been to the Nokia care center as of yet. Also I want to know the price of the display and that's why I am asking.
    09-08-2013 11:46 PM
  4. SaiKiran7474's Avatar
    it is not covered under warranty and they charged me Rs 4,200 for replacing the broken screen
    09-09-2013 06:10 AM
  5. Manu Tyagi's Avatar
    The problem is yesterday was Sunday and today is national holiday so I have not been to the Nokia care center as of yet. Also I want to know the price of the display and that's why I am asking.
    if both lcd and digitizer are broken approx INR 9,000..if any one thing is working approx. 4,000...
    09-09-2013 06:42 AM
  6. fahad kazi's Avatar
    Thank you guys for your replies and can you also tell how many days will it take to fix the display if I give it to Nokia care?
    09-09-2013 10:10 AM
  7. AndyCalling's Avatar
    Hang on a minute, if it's INR 4000 for replacing either part, why is is 9000 to replace both? 1000 tip? If you need both replaced, I suggest you visit the shop twice. Once you've got the digitiser fixed, go back and order a replacement screen separately. That way it'll only cost you 8000 instead of 9000.
    09-09-2013 10:25 AM
  8. AndyCalling's Avatar
    PS Nokia Care should be able to fix the screen on site in about an hour. That's what they can manage in their Preston UK shop.
    09-09-2013 10:27 AM
  9. dinesh_altius's Avatar
    My screen got shattered too. Went to the Nokia care as I was not a big fan of duplicate display. Was shocked when Nokia care quoted the price. They told me that for only the display it'd take 10k, only the touch would take 7k, and together they'll take around 17k. New mobile is retailing around 19-20k. I just told them to give back my mobile. I went to a local store and got everything fixed up for 6k.
    09-10-2013 02:04 AM
  10. fahad kazi's Avatar
    Sorry for the late reply guys but my bro has got his display fixed for 6k INR from Nokia care and it took only 30 mins to get it fixed.
    09-13-2013 12:54 PM
  11. fahad kazi's Avatar
    My screen got shattered too. Went to the Nokia care as I was not a big fan of duplicate display. Was shocked when Nokia care quoted the price. They told me that for only the display it'd take 10k, only the touch would take 7k, and together they'll take around 17k. New mobile is retailing around 19-20k. I just told them to give back my mobile. I went to a local store and got everything fixed up for 6k.
    That's too much they quoted because they charged only 6k from my bro.
    09-13-2013 12:57 PM
  12. Rodrigo Mendes's Avatar
    Nokia is changing broken glasses (not display) here in Brazil for free. If I was you, i would give a try!
    Last edited by Rodrigo Mendes; 09-18-2013 at 08:56 AM.
    Amit Niranjan likes this.
    09-13-2013 01:37 PM
  13. Manu Tyagi's Avatar
    Hang on a minute, if it's INR 4000 for replacing either part, why is is 9000 to replace both? 1000 tip? If you need both replaced, I suggest you visit the shop twice. Once you've got the digitiser fixed, go back and order a replacement screen separately. That way it'll only cost you 8000 instead of 9000.
    Wow..Sorry for my bad maths.. ;)
    it was just an approximate prices to give him and idea..mine was fixed for around 8500..
    09-14-2013 02:03 AM
  14. Manu Tyagi's Avatar
    My screen got shattered too. Went to the Nokia care as I was not a big fan of duplicate display. Was shocked when Nokia care quoted the price. They told me that for only the display it'd take 10k, only the touch would take 7k, and together they'll take around 17k. New mobile is retailing around 19-20k. I just told them to give back my mobile. I went to a local store and got everything fixed up for 6k.
    Dont know why they quoted this much..i got mine fixed for 8500..two months back..
    09-14-2013 02:05 AM
  15. Jignesh Jain1's Avatar
    i got my fixed in 4k at vasai outskirt of mumbai....geniune nokia care shop
    09-15-2013 08:34 AM
  16. SaiKiran7474's Avatar
    4200 in Hyderabad. In Nokia care
    09-15-2013 08:49 AM
  17. vishnu vardhan3's Avatar
    Please tell me the address in hyderabad. my screen and display was broken.
    10-21-2013 02:18 AM
  18. seelani's Avatar
    It should cost less right I got my screen replaced for 77 SGD, roughly 3800 INR. Genuine Nokia care centre.
    10-21-2013 02:37 AM
  19. wasuonly4u's Avatar
    Any one know the price of the digitizer in delhi nokia care.
    11-30-2013 09:29 PM
  20. hemantraha's Avatar
    Dear Nokian’s,

    Recently the touch & LCD of the handset got broken for the Lumia 820, I visited your service center on 19th Feb 2013 the very next day after the incident , they serviced it & given me a bill of Rs 10,500/- I paid the bill without wasting any time, later on the same day I came to know from one of my friend who is working in Nokia care only in different place the price they charged me is double , so now I just want to know that what is the charges for getting serviced my broken LCD & PDA (Broken touch) . I know that LCD & PDA comes at the rate of rs 4600 to 4800 , then how come they had charged me double ??

    I know I am not an big customer, but trust me I am a nokia Fan user & even still my all family members are using Nokia Phones only, hence with a hope I am writing this here & if some one from nokia Can help me out hence seeking a resolution, Is nokia now thinking to Loot the customer’s so that they become they become rich overnight . I hope some one definitely gonna will pay attention on my msg & help to resolve the issue & will be penalizing the Agency for your customer’s sake.

    Now Please Tell me few things :-

    1. Is Nokia & it’s team is into a new business of looting customer’s ???
    2. My Handset while purchasing cost me Rs 23000/- & with repairs the cost had become Rs 33,500/- , can you guys please provide me a Handset with costing Rs 33,500/- after this loot which had happened to me .
    3. How will company gonna compensate me for the suffering’s I had gone through during this entire episode.

    I personally feeling Humiliated & there should be some strict action which needs to be taken against this Service Center , may be service center had changed all the Parts of the handset while providing them the handset for repair works.

    Details of Service Centre :-
    Name :- Saha Enterprise
    Address :- N.S. Road, Dangalpara, Suri, Birbhum, West Bengal , India :- 731101.
    Contact No. :- 9800917172 & 9635803060
    02-26-2014 05:17 AM
  21. Kaushik Mukherjee's Avatar
    I have the same problem cracked LCD. Can some one suggest where to get this done at a reasonable cost in Bangalore ?
    03-05-2014 12:53 AM
  22. Manu Tyagi's Avatar
    Dear Nokian’s,

    Recently the touch & LCD of the handset got broken for the Lumia 820, I visited your service center on 19th Feb 2013 the very next day after the incident , they serviced it & given me a bill of Rs 10,500/- I paid the bill without wasting any time, later on the same day I came to know from one of my friend who is working in Nokia care only in different place the price they charged me is double , so now I just want to know that what is the charges for getting serviced my broken LCD & PDA (Broken touch) . I know that LCD & PDA comes at the rate of rs 4600 to 4800 , then how come they had charged me double ??

    I know I am not an big customer, but trust me I am a nokia Fan user & even still my all family members are using Nokia Phones only, hence with a hope I am writing this here & if some one from nokia Can help me out hence seeking a resolution, Is nokia now thinking to Loot the customer’s so that they become they become rich overnight . I hope some one definitely gonna will pay attention on my msg & help to resolve the issue & will be penalizing the Agency for your customer’s sake.

    Now Please Tell me few things :-

    1. Is Nokia & it’s team is into a new business of looting customer’s ???
    2. My Handset while purchasing cost me Rs 23000/- & with repairs the cost had become Rs 33,500/- , can you guys please provide me a Handset with costing Rs 33,500/- after this loot which had happened to me .
    3. How will company gonna compensate me for the suffering’s I had gone through during this entire episode.

    I personally feeling Humiliated & there should be some strict action which needs to be taken against this Service Center , may be service center had changed all the Parts of the handset while providing them the handset for repair works.

    Details of Service Centre :-
    Name :- Saha Enterprise
    Address :- N.S. Road, Dangalpara, Suri, Birbhum, West Bengal , India :- 731101.
    Contact No. :- 9800917172 & 9635803060
    Should not have charged that much for two parts I got mine replaced at 8,500/- touch and digitizer, if they changed some other part then can't say..but just check your job sheet..

    I would suggest you should call and mail this issue and all these things you have written to Nokia Customer Care.. if nothing works then put a case in Consumer Court, its easy and free...and you"ll get ur fair due..
    03-07-2014 06:52 AM
  23. SaiKiran7474's Avatar
    Elephant house, First Floor, Ameerpet
    03-07-2014 10:00 AM
  24. Sreehari Pillai's Avatar
    Hi Friends,
    The same happened to my 820 too. I m not seeing anything n the screen. But still my touch, is working, i am able to attend calls etc(yea i took some photos too using my touch.. my flash was turned on before it fell down :) . So as usual, Nokia care said, it will cost around 5.3K for display and its frame ( i don't understand what is this frame by the way). Is there any situation like display can only be replaced along with digitalizer ?
    Sree
    03-22-2014 09:23 AM
  25. Mukesh Rawat's Avatar
    Hi All,

    I have the same issue broken LCD (No Display) but the touch is alright and working. I am able to receive calls. However no display there on the screen. I also went to Nokia care as the phone is under warranty but due to physical damage they are charging 7500 for the screen replacement.
    Kindly suggest a cost effective repair in Delhi.

    I hope digitizer and touch are the same things.
    07-08-2014 05:06 AM
28 12

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