Connection issues on Lumia 820

Technoloay

New member
Jan 22, 2013
151
0
0
Visit site
Hello everyone.

A friend of mine is encountering issues with the connections on his 820. Below are some details:
• In good 3G coverage, the device shows H or H+ but it doesn't connect in browser/ facebook/ twitter, etc. Even in average WiFi coverage.
• Most of the time, both data and wireless connections are turned on.

What should he do to the device? Any steps? Could it be a defective unit (although he denied the presence of this issue in the first days of using it)?

Thanks.

EDIT 1: When both Data and wireless connections are on, it seems that data connection dominates and fails to connect. Thus, the problem is in the data connection. As for the APNs, they are already automatically set by the device AFAIK.
 
Last edited:

unstoppablekem

New member
Sep 23, 2011
8,123
0
0
Visit site
Have him try soft resetting or restoring the phone. If that doesn't work, I think it is defective. Unless he bought it unlocked or whatever and didn't setup the apn's?
 

Members online

Forum statistics

Threads
322,916
Messages
2,242,890
Members
428,004
Latest member
hetb