1. Star M's Avatar
    Capacitive buttons (back, home and search keys) not working on lumia 820 after digitizer replacement. The other parts of the touch screen is working perfectly. It's just those three buttons at the bottom, they also light up so that means the digitizer is connected properly, especially after removing and replacing several times.

    Can anyone help?
    01-01-2014 11:14 PM
  2. hopmedic's Avatar
    My recommendation would be to do a hard reset (Settings | About | Reset my phone). You'll want to make sure your photos are all backed up to either SkyDrive or your PC first, and you're going to lose app data for apps that don't provide a backup method (SkyDrive, app's servers, etc). If you have the backup settings on then your apps will be able to automatically reinstall when you restore the backup. Also, if you have GDR3 installed you can do that restore from WiFi.

    If you don't yet have GDR3, and want to install it, here's some direction:
    https://www.google.com/url?q=http://...G8UmcNgtaMkEfA

    If after a hard reset the buttons still don't work, the problem is hardware. If it is still under warranty, contact Nokia for repair. If not, hopefully you've got insurance on the phone. Also, there are plenty of indie repair providers out there - you could check with them for a cost estimate, should you not be covered by insurance.
    Star M likes this.
    01-02-2014 10:19 AM
  3. Star M's Avatar
    I think the digitizer may be defective. Not sure but i think i might replace it again. Hopefully that'll solve the problem.
    01-02-2014 06:24 PM
  4. Aleksandar Boncev's Avatar
    Hello. Did you succeed to repair capacitive buttons? I have the same problem after replacing digitizer on my lumia 820.
    Mohamed Sahbi likes this.
    08-13-2014 08:30 AM
  5. Ben Murphi's Avatar
    I have a 520 lumia nokia and am experiencing exactly the same problems. The screen works fine but the bottom buttons (home, search, back) do not. having read a lot of reponses it appears that a hardware reset would not be the solution. Does anyone know what to do? If it helps the lights of the buttons are not active. Many thanks for your time!
    10-13-2014 12:06 PM
  6. JPKdeVries's Avatar
    I have exact the same problem! Anybody knows the solution? This problem is common, I read.
    10-14-2014 02:13 PM
  7. crowsnest93's Avatar
    The search button on my lumia 520 was only working intermittently after I replaced the digitizer.
    However after a little trial and error I discovered that the position appears to be displaced from the symbol and if I tap the screen about 1 cm away (above and to left) of the symbol, it works perfectly.
    Hope this might be the case for your buttons too.
    11-01-2014 07:04 PM
  8. wp_user2's Avatar
    Capacitive buttons (back, home and search keys) not working on lumia 820 after digitizer replacement. The other parts of the touch screen is working perfectly. It's just those three buttons at the bottom, they also light up so that means the digitizer is connected properly, especially after removing and replacing several times.

    Can anyone help?
    12-28-2014 09:31 AM
  9. wp_user2's Avatar
    Take out the sd card and restart the phone ser what happens...
    12-28-2014 09:34 AM
  10. Ravi Patel7's Avatar
    same issue...after digitizer replacement in lumia 520, windows and back button are not working...anyone got the solution ?...share it..thnx in advance.
    09-15-2015 01:52 PM
  11. Sarjak Rakholiya's Avatar
    In my lumia capacitive buttons (touch buttons) are not working . Can I fix it by changing Digitizer ?
    12-21-2015 12:28 PM
  12. lovelu's Avatar
    nokia lumia home key back key search key not working format already how to choice language and active my lumia
    04-07-2016 11:34 PM
  13. lovelu's Avatar
    nokia lumia home key back key search key not working format already how to choice language and active my lumia
    04-07-2016 11:35 PM
  14. Owura Asuman's Avatar
    I had a similar problem and I was able to solve it.
    Remove the Sim card and any Memory card from the Phone, put it on charge for an hour and factory reset the phone.Your problems will be over. Thanks
    08-09-2016 12:22 PM
  15. cameron cook's Avatar
    Capacitive buttons (back, home and search keys) not working on lumia 820 after digitizer replacement. The other parts of the touch screen is working perfectly. It's just those three buttons at the bottom, they also light up so that means the digitizer is connected properly, especially after removing and replacing several times.

    Can anyone help?
    10-14-2016 04:03 AM

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