10-06-2013 07:13 PM
144 ... 3456
tools
  1. kyderr's Avatar
    After the update. And its still locking up and having problems.
    03-04-2013 06:15 PM
  2. falconrap's Avatar
    I got one off ebay on Friday and I've had Bluetooth on from the get go. I have an older Escape with a Pioneer AVH-3400BT touch unit installed and the Bluetooth connects right up every time I get into the vehicle and start it up. So far, the phone hasn't locked up or rebooted at all. It's been only 4 days, but I've used it a lot in the car so far without an issue. Streaming to my unit works great (much better than my Pre 2 and TouchPad). I think this issue may vary for different people based on the equipment involved. I have a SanDisk UDHC microSD card (8GB) in my phone - brand new (free from BB...whoohoo!) - without issues as well, and I got Portico loaded when I got the phone. I hope you folks having issues find out what's causing it for you.
    03-04-2013 08:51 PM
  3. MorbidFun's Avatar
    Still locks up on me as well after the update. Ordered another warranty replacement and shall see what happens. Hopefully the GDR 2 update will help.
    03-05-2013 02:08 PM
  4. Cerberus System's Avatar
    My first post here, I registered to try to find out about this issue. I've had my 822 a week now, and I've been experiencing the issue where the phone will just shut itself off after being left idle for a while, and cannot be turned back on unless I remove the battery and then put it back. I have downloaded the update and it still happens. It's happened 3 times today, when the phone is just left sitting on a desk, so nothing is touching it. I've looked around and found this is somewhat common (though two family members who got 822s at the same time as me don't experience it of course) so while I'm considering asking for a replacement, I wonder if that will do any good.
    03-05-2013 09:16 PM
  5. kyderr's Avatar
    Locked up a couple more times. This time, I dialed a number, bam, instant reset. I am going to try and call Verizon tomorrow and see about a warranty replacement. Its the only thing I can think of.
    03-05-2013 10:49 PM
  6. vinu_h's Avatar
    I had a reboot yesterday. Inserted an SD which the phone immediately rejected; but strangely it was accessible from Nokia Music.I then connected a bluetooth headset and played music from the SD. That was a bit too much for the phone and it rebooted.
    03-06-2013 12:47 AM
  7. o4liberty's Avatar
    I have noticed after the portico update sometimes my Bluetooth will cause my phone to reboot. Not a big deal for me it has only happened a few times.
    03-06-2013 07:31 AM
  8. nwildcat's Avatar
    No idea if this will help anyone else, but just in case, these are my suggestions that helped the lockups I had every few hours for a day after the update. I've had no problems since. Check to see if turning off Wifi while in sleep mode helps things and make sure your apps are up to date, some may be causing interference and the updates can help to resolve the problems.
    03-06-2013 08:42 AM
  9. kyderr's Avatar
    I will try suggestions. I am having lots of problems with more lockups now than before the update. Seems all again bluetooth related. I requested a replacement phone via Verizon.
    03-06-2013 09:58 AM
  10. nwildcat's Avatar
    I will try suggestions. I am having lots of problems with more lockups now than before the update. Seems all again bluetooth related. I requested a replacement phone via Verizon.
    I don't use bluetooth, so I can't help you there. But the lockups I had were odd because I was someone who had very few problems, so the day of the update was many more lockups than I'd ever had before.
    03-06-2013 12:07 PM
  11. Mootch's Avatar
    I have had two 822 devices since November, and they both had this issue where the screen would stay black when I tried to unlock the phone or they would randomly reboot. I have tried a device exchange (that's why I had two), system reset, and SIM card exchange. It froze up this morning after my SIM card exchange yesterday. The only other option I can think of to try is sending it to Nokia. I went to a Microsoft store recently and they said they would exchange it for an 8X if I can't get it fixed.
    03-26-2013 07:01 AM
  12. Keith Beck's Avatar
    I've had a problem with mine locking or the screen gonig dark with the phone actually still active (i.e. alarm will go off, but screen is dark) since November. I waited for the update hoping it would help, but it is still doing it. I have noticed it appears ot only do it now while I'm home which is the only place I generally use wifi. It is generally doing it when the phone is sitting idle and not being used. Love the phone, but this is frustrating.

    Going to have to do something. This is my alarm clock as well.
    03-26-2013 08:07 AM
  13. YoDaMic's Avatar
    My girlfriend's 822 was also freezing since launch day purchase and after a phone replacement, a sim replacement, and portico update. I told her to put it on the charger every night at bedtime to make sure she had a full charge for the next day whether or not there was still 50% battery life. Problem has disappeared. I will update if anything changes.
    03-31-2013 07:17 PM
  14. mjmartin01's Avatar
    My 822 was having the lock up issue also. I finally sent it to Nokia last week. I just got it back today and it just shut itself off. Obviously Nokia did not fix the problem. I will be contacting them on Monday demanding a replacement.
    04-05-2013 07:57 PM
  15. jana8899's Avatar
    Hi, just wanted to let you know that this issue has been identified and will be resolved in the next SW update scheduled for early summer. In the meantime, you can pull the battery or hold the volume down button and the power button at the same time for 5-10 seconds to reboot the phone. We are very sorry about the inconvenience this causes.
    Jana at Nokia
    YoDaMic likes this.
    04-08-2013 01:17 PM
  16. Paulo1300's Avatar
    Jana beat me to it! Verizon also posted a very similar response to this issue:

    capture.png
    04-09-2013 09:26 AM
  17. Paulo1300's Avatar
    Hi, just wanted to let you know that this issue has been identified and will be resolved in the next SW update scheduled for early summer. In the meantime, you can pull the battery or hold the volume down button and the power button at the same time for 5-10 seconds to reboot the phone. We are very sorry about the inconvenience this causes.
    Jana at Nokia
    Jana, will the Lumia 928 already have this fix? I assume the two phones are being coded similarly since they have similar specs/internal hardware and both are on verizon cdma (outside of the screen and the camera).
    sabermanX likes this.
    04-09-2013 09:30 AM
  18. kyderr's Avatar
    I have been e-mailing my verizon rep back and forth. After Nokia hung up on my twice and did not respond to my previous attempts. Apparently they have a list of users who have this and other problems....
    04-15-2013 09:32 AM
  19. katiegal's Avatar
    I never had any issues until the update. Now my phone reboots 2-3 times per day. My oldest son's is doing the same thing as well. We have to pull the battery out to reset them. We're also having issues with the screen going light then dim, then light then dim, etc. All since the update.

    SOOOOOO sick of these phones!!!!!!!!!!!
    04-17-2013 12:36 AM
  20. hopmedic's Avatar
    I never had any issues until the update. Now my phone reboots 2-3 times per day. My oldest son's is doing the same thing as well. We have to pull the battery out to reset them. We're also having issues with the screen going light then dim, then light then dim, etc. All since the update.

    SOOOOOO sick of these phones!!!!!!!!!!!
    The light/dim/light/dim issue sounds familiar. I'm thinking there was an issue with the 920 doing this after update, but I don't see it in my 822. If I remember right, WPCentral posted a fix, and I'm thinking it was to go into a dark room and turn on the phone with the lights all off (totally dark), which would recalibrate the light sensor.

    (some time goes by)

    Yup - I was right.
    Lumia 920s suffering from brightness bug with Portico update? Here's a possible fix. | Windows Phone Central
    04-17-2013 09:31 AM
  21. mikejones2000's Avatar
    I was having pretty frequent lockups since I've had this phone, seemed to happen at 7 AM every morning, but for the past week the phone has behaved pretty well. Not sure if anything has changed, I don't recall downloading any updates recently.
    04-18-2013 11:26 AM
  22. falconrap's Avatar
    Straight copy from another thread on crashing 822's. My fix is as stated in the following:

    My 822 started freezing and rebooting after the update. I found that it happened when the phone was changing data connection protcols. It started regularly occurring on my drive to work when I passed two areas where LTE drops to wither 3G or Edge. I had previously noticed that I always either had an LTE indication, or no data indication at all. I subsequently checked my cellular phone settings and found two settings that caused these issues. My Mode selection was set to "Global" and my data roaming was set to "do not roam". I changed these settings such that the Mode is now "LTE and CDMA" and the data roaming is now set to "roam" - check that your VZW plan allows data roaming where you are using your phone...most plans do.

    Since doing this on the 10th, I have not had a single instance of freezing/rebooting, nor a lost data connection. I now see the 3G and 1x indicators in non-LTE areas, where I would lose data altogether before. I highly suspect that when the cellular settings are not as I noted above, that there is a software glitch causing issues when the phone tries to negotiate between the various data connections; i.e. during the hand offs. I could actually cause my phone to crash when I was attempting to start a stream in Pandora when passing through one of these non-LTE areas, and do so regularly. Check the settings in your phone and see if they are set the way mine were, and, if so, try changing them and see if it works for you. It's a simple check and change with no impact to you unless you leave the country.

    There is a patch coming for this issues, according to VZW...specifically the loss of data connection and subsequent crashing.
    04-19-2013 10:44 PM
  23. sabermanX's Avatar
    Jana, will the Lumia 928 already have this fix? I assume the two phones are being coded similarly since they have similar specs/internal hardware and both are on verizon cdma (outside of the screen and the camera).
    Did you get an answer to this?
    05-14-2013 06:19 PM
  24. sabermanX's Avatar
    Tried contacting Nokia support on Tuesday about whether the Lumia 928 was deployed with the fix. The response was that they couldn't say anything because it had not been released in the USA.

    Tried them again today and the response was"
    We understand that you would like to know if the Nokia Lumia 928 will have a lock up issue. Please be advised that just like a computer we will not be able to guarantee the behavior of a specific operating system.

    This sounds like the fix was not deployed in the Lumia 928. Now we have to wait and see if some purchasers hit the random lock up problem.
    05-16-2013 06:00 PM
  25. kona0197's Avatar
    Should I be worried about random lock ups?
    05-16-2013 06:25 PM
144 ... 3456

Similar Threads

  1. Volume randomly turning up and down.
    By a box of fish in forum HTC HD 7 / 7s
    Replies: 4
    Last Post: 06-05-2015, 01:40 PM
  2. My Nokia 822 and Carl's nice camera
    By Genserik in forum Windows Phone 8
    Replies: 3
    Last Post: 11-16-2012, 07:18 AM
  3. Replies: 12
    Last Post: 04-20-2012, 10:50 PM
  4. Locked SIM and Rebooting Ocassionaly?
    By FaustXD9 in forum Samsung Focus
    Replies: 0
    Last Post: 02-28-2012, 02:46 PM
LINK TO POST COPIED TO CLIPBOARD