1. cwgrizz's Avatar
    Lumia 822 w/Black. I have been trying to take a screen shot by using the power button and start screen. Works fine on my phone, but my wife's will not work. When I try on hers it either starts to power down or the voice recorder comes on. I tried turning it off and back on, but still the same. I haven't tried any soft resets yet. Any ideas? Am I missing some setting in camera or something?
    04-01-2014 10:38 AM
  2. Himanshu Chowdhary's Avatar
    hey which phone is your wife using ?
    04-01-2014 10:48 AM
  3. cwgrizz's Avatar
    Lumia 822 w/black -- both phones are identical with the exception hers does not have an SD card.
    04-01-2014 11:38 AM
  4. Himanshu Chowdhary's Avatar
    strange , you should consider doing a soft reset by pressing volume down button + lock button at the same until your phone vibrates and reboot itself (ignore the slide to power down screen ).
    04-01-2014 11:42 AM
  5. berty6294's Avatar
    Also check to make sure she actually does have enough space on her device to save a screenshot.
    Himanshu Chowdhary likes this.
    04-01-2014 11:56 AM
  6. cwgrizz's Avatar
    Thanks, the soft reset did it. As to space, she has plenty! She uses the phone for calls and texts. Nothing else. Ha! Every now and then a picture, but not often.
    04-01-2014 12:26 PM
  7. Himanshu Chowdhary's Avatar
    Thanks, the soft reset did it. As to space, she has plenty! She uses the phone for calls and texts. Nothing else. Ha! Every now and then a picture, but not often.
    Glad it's fixed
    04-01-2014 12:32 PM

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