1. beerme1's Avatar
    The update crashed my phone this morning running DP. The recovery tool did nothing and now the phone wont do anything. It's off and that's that.
    11-14-2014 09:56 AM
  2. gpobernardo's Avatar
    The update crashed my phone this morning running DP. The recovery tool did nothing and now the phone wont do anything. It's off and that's that.
    May we know how much charge % did your battery have when you tried updating your phone?
    11-14-2014 10:07 AM
  3. beerme1's Avatar
    Phone was plugged in and on wifi. Vzw says they should be able to reset it but in the meantime I am back on an old Samsung Galaxy to use. Blech!!!
    11-14-2014 10:17 AM
  4. xPutNameHerex's Avatar
    Same thing happened to my phone. It won't ever go past the blue Verizon loading screen anymore.
    11-14-2014 09:49 PM
  5. beerme1's Avatar
    Well, first time in a long time I got a competent vzw employee. I guess a second level tech who couldn't fix the issue as the first level tech couldn't either. But she did say a couple things of note. Their very sorry about this especially since this was through no fault of my own and wasn't their software doing it, but it was Nokia. She gave me their number to call as they are closed and offered to go outside the box for me. The first rep was just saying hey you know you're eligible for an upgrade!!! Yay!!! Yes I do know that, but you don't sell anything that works for me and I will be staying with a windows phone. Oh. Well bout Ativ? No you don't have what I want yet and you stopped selling the Icon. Oh, well keep it in mind.
    The second level rep though offered to get me into extended warranty if I commit for one year at $3.00 per month she could get me a new 822. So I've been planning on the Icon and have waited and waited for various reasons and would still think I'm going that route, the option of as new, likely refurbed 822 has me intrigued as a holdover until, until, well you know maybe like when the Microsoft Icon with Windows 10 is shipping next year I don't think can wait it out that long though lol. I really want a bigger screen.
    11-14-2014 10:04 PM
  6. ZombieZoom's Avatar
    The update went fine for me. I hope you find what you want but also you should know that the current Lumia line is promised to be updated to Windows Phone 10
    11-15-2014 04:52 AM

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