1. senai's Avatar
    Hey guys, for some reason the phone update on my Lumia 822 doesnt work. It starts the download, then after a certain percentage of downloading, it gives the error "The update couldn't be downloaded. (8e5e03fa)". The percentage varies each time, it has even gone up to 86%. I am on the developer preview. Has anyone else encountered this issue? And has anyone been able to solve it without doing a hard reset?
    12-21-2014 12:05 PM
  2. ZombieZoom's Avatar
    Something is blocking the update. Change your connection.
    12-21-2014 01:20 PM
  3. senai's Avatar
    Something is blocking the update. Change your connection.
    Thanks for the reply. I'm not sure I understand what u mean by "change your connection". I have used many different Wi-Fi networks if that's what you mean.
    12-21-2014 01:47 PM
  4. ZombieZoom's Avatar
    The update isn't that big to be downloaded over WiFi. Try your 3G/4G this time. If it's still not working, make sure you back up everything and reset your phone.
    12-21-2014 03:33 PM
  5. senai's Avatar
    The update isn't that big to be downloaded over WiFi. Try your 3G/4G this time. If it's still not working, make sure you back up everything and reset your phone.
    How big is the update?
    And that's another problem I have my phone doesnt finish the backup, it says last updated 3 months ago.
    12-22-2014 12:23 AM
  6. ZombieZoom's Avatar
    How big is the update?
    And that's another problem I have my phone doesnt finish the backup, it says last updated 3 months ago.
    You're having a problem with your WiFi connection or you are using VPN. either way it's a problem with the internet connection, so find another source for WiFi or use your 3G.
    12-22-2014 10:34 AM
  7. senai's Avatar
    You're having a problem with your WiFi connection or you are using VPN. either way it's a problem with the internet connection, so find another source for WiFi or use your 3G.
    It's the same Wi-Fi I have always used (8Mbps) and I am not using any VPN.
    I tried using 3g, it was even worse, ddidn't get past 4%.
    Anything else I could try?
    12-22-2014 11:10 AM
  8. ZombieZoom's Avatar
    Reset your phone!
    12-22-2014 12:25 PM
  9. Alexander McCain's Avatar
    Or be patient, it will be back to normal.
    12-22-2014 12:27 PM
  10. senai's Avatar
    Now it doesn't get past 4%. . .
    12-28-2014 02:54 PM

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