10-17-2016 11:15 AM
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  1. slivy58's Avatar
    Its hard reset in the form of "switch off, volume down, power on , volume up and down, power on and leave it for hard reset"
    Thanks got that, but was wondering if you performed a hard reset right after upgrading to W10M or only after these problems you were experiencing became apparent?
    04-03-2016 01:01 PM
  2. gurrala74's Avatar
    Thanks got that, but was wondering if you performed a hard reset right after upgrading to W10M or only after these problems you were experiencing became apparent?
    Yeah i did it after the problems appeared. I got to know about this process from one of our member in a thread. Thanks to him
    04-04-2016 01:24 AM
  3. 12VIPER21's Avatar
    Hi
    I bought my brand new lumia 830 in less than 3 weeks ago, it was amazing everything worked fine not a single glitch in phone and i just loved it.
    but just 7 days ago i updated my phone (it was about 618 MB) to which it says now is windows phone 8.1 update 2. i have not updated afterwards. after that update i slowly noticed my batter is draining super fast even when its locked. like i leave my phone locked with 100% battery in room for 3 hours and come back and see its 77% with wifi and couple of notifications on.

    but recently i've tried turning off eveything including celluar data connection, wifi ,... and this is all when battery saver is on. i always turn it on and screen brightness is mostly always at auto, so i was checking last night i charged my phone from 0, it took almost 3 hours for it to be fully charged then when my phone was at 100% i picked it up and whilst listening to music i played some games and used some apps for a little more than hour and the batter went from 100% to 89% and that kind of usage seemed legit to me. then i left my phone locked with nothing but alarm running in background and in morning after 10 hours i wake up and find it with 2% of battery charge. im literally shocked that my phones battery almost completely runs out during a night that i dont use it and its not even connected to internet.

    One strange thing is also when i check batter usage of past 24 hours today it literally showed no usage of any apps while i've used a couple of apps last night and listened to some music im not sure if it requires internet to show usages because as i've said i have turned internet access off for like 2 days.
    any ideas how can i get this fixed?
    I havent hard reseted my phone yet but i've tried soft reseting twice. turned every single thing off in my phone and removing batter out and putting it back out of desperateness like it would help. also i dont know if its necessary to mention or not but when im charging my phone it gets a little hot. i dont know if this is normal or not i've asked some people they say their phone gets unbarebly hot but mine is not that kind of hot.
    04-07-2016 08:26 AM
  4. skategrizzly's Avatar
    Hello there.
    From what you're saying it seems you bought a phone with a bad battery. I would try doing a hard reset if I were you, as it can change many failures, including your insane battery drain. If it still wouldn't change anything, then I would request a new battery from your dealer while the phone is in warranty (at least it should be since it is brand new).
    For charging this phone from 0-100% the three hour period is quite normal, as mine also needs approximately 2h 15min-3h to fully charge, depending if I'm using it in the process or not. The heating of the phone while charging is also normal if it isn't really excessively hot. If you use a case on the phone it will get even hotter, so it's maybe better to remove the case untill it's charged, so the phone can cool off a bit.
    12VIPER21 likes this.
    04-07-2016 08:51 AM
  5. 12VIPER21's Avatar
    Hey skategrizzly thanks for the reply, i was so afraid if the battery was fake but i did the hard reset and as you said it fixed it, now my phone drains even less battery than before even when battery saver is off. (like 1% per hour) probably because all my messaging and notifying apps are gone.....i was so nervous for if the battery was fake..... well i can take a breath now phewwww.....Thanks.
    But if you don't mind i have one last question, how much is considered a normal battery usage (when the phone is locked) for a phone with a couple of messenger apps and necessary stuff that use battery in background?
    04-07-2016 04:37 PM
  6. skategrizzly's Avatar
    Glad I could help.

    Don't mind questions at all, but I think I will not be able to give you an adequate answer on this one. First of all, because I have always my battery saver on, which automatically disables notifications from apps. Second of all, when I'm on messenger apps I'm usually not using my phone for anything else, so the app isn't running in the background.
    All in all I have rarely anything turned on, my mobile data/wifi is only on if I'm needing it in the moment. I also never really tracked my battery drain per hour, but I do keep a close eye on the battery life. Usually it lasts between 1-2 days, my longest reading was 3 days 14 hours (discharging it mostly to 5% left, which I know isn't good for the Lithium-Ion battery, but I never had problems with it regarding which phone it was).

    Maybe my overnight battery drain is of more use to you, since this is the only time the phone is for sure on standby. At this point I mostly lose about 5-8% through my sleeping cycle, which is 8 hours long. Using simple math, this equals 0,63-1% per hour (note that this is with everything turned off, glance screen on and alarm on).
    Your drain should be bigger than mine hence messaging apps that's for sure, but it's up to you to find it out. I'm guessing it shouldn't be too critical, but maybe someone else closer to your seetings will stop by and give you the answer you're looking for.
    12VIPER21 and gurrala74 like this.
    04-07-2016 08:29 PM
  7. 12VIPER21's Avatar
    Thanks mate those information are actually quite usefull to me, i needed something to compare with.
    skategrizzly likes this.
    04-08-2016 05:40 AM
  8. jonathan455's Avatar
    Hello there,
    I am unable to make proper nice videos with my Lumia 830.
    As soon as a video is longer than, say, 30 seconds, glitches appear: frames are skipped, sound interrupts for very short moments. This annoys me, since I am a musician and I want to record some basic practice videos, etc ...
    It seems as if the Lumia's hardware / CPU or RAM is not strong enough to record the video properly.
    How can this be?
    I have installed a 32 GB SanDisk SD card and am recording to SD card. But the problem also occurs when recording to phone's storage.
    I already tried different FPS settings, no success.

    Thank you for your help!
    04-16-2016 03:57 PM
  9. jonathan455's Avatar
    add: the glitch does not appear while recording. I realize it when I watch the video afterwards...
    04-16-2016 03:58 PM
  10. ali pordel's Avatar
    Lumia 830 display turn off for sec sometimes after updating to windows 10 mobile . what can i do ?!
    04-28-2016 08:21 AM
  11. slivy58's Avatar
    Lumia 830 display turn off for sec sometimes after updating to windows 10 mobile . what can i do ?!
    Maybe give a hard reset a try if you haven't already, it's not something that I think should be a perquisites yet appears to have become the norm w/W10M for many, you've got a 50/50 chance it'll resolve your problem... Hopefully :)
    04-29-2016 06:52 PM
  12. Major sam's Avatar
    I had the same issue, i tried multiple firmware, on one it started working again,
    but after a month same issue. tried software reset. in short i tried every possible way. but issue was still there.

    at the end i ordered camera module. After changing it works perfectly. Bingoooo

    but my happiness was short as after sometime same thing pops up again. something went wrong.

    Well i contacted the seller he agreed to send an other module.

    Let see.
    I want to know if any one DIY changed the camera module himself?
    is it possible some short circuit?
    05-18-2016 04:27 PM
  13. Payam Nasehi's Avatar
    same as mine, My display winks when I use Instagram and Telegram apps and these turning on and off will go on faster than before.
    please let me know how to end this suffering experience.
    Tnx
    06-16-2016 01:18 PM
  14. Chris_io's Avatar
    Hey guys I have this problem with my 830. Ever since i started using 4g, people tell me they call me and can't get through. It always rings as if out of servicve. I called my mobile operator and they told me it's not their network problem. I got a new sim card still the problem persists. Anyone else had the same problem?
    07-12-2016 12:13 PM
  15. branja6's Avatar
    Hi people!
    I haven't read all the comments on this section, but I must ask you something.
    My 830 recognizes headphones (headphones work, I have tested them on other devices) but the sound is coming out only from a left channel. Has anybody faced a similar problem? I have just bought this device and haven't tested it on W8.1. Maybe it is a software related issue?
    Please help
    08-11-2016 03:52 AM
  16. TKETZ196's Avatar
    hmm... it could be maybe some weird hardware issue.

    here is my problem with mine (i bought my 830 off ebay a few weeks age when my 820's screen broke): my headphone jack recognizes 4 diff types (out of 5) of headphones i own (Nokia earpieces, and 3 generic crappy ones). My favorite headset (Nokia Purity by Monster) isn't even recognized at all. Mind you it is running WP 8.1 Update 2. I have no clue why nor can i find answers on the web.
    branja6 likes this.
    08-21-2016 04:04 PM
  17. MemeMI's Avatar
    One big issue of Lumia 830 is it's GPS; since the Here maps got canceled I had to use the Maps app and the most of the time my mobile doesn't find my location or it can not receive the GPS signal which is very very disappointing :/
    09-09-2016 09:30 AM
  18. Sinusoid2's Avatar
    Last week my screen started acting weird. Double tap no longer works, after answering or starting a call the screen turns off, screen no longer comes on when pulling the phone away from my ear. I didn't change any settings and have checked to see that all are still activated. I have done a factory reset and that didn't seem to fix anything. Any suggestions?
    09-11-2016 04:59 PM
  19. hugohabicht's Avatar
    Hey there! My 830 is often rebooting when I put it down on a table. If I place it very carfeully it's not an issue, but if I put it down from like half an inch, it's rebooting. I can absolutely reproduce it, but I dont understand why it is happening. Battery and SIM card both sit very firmly in place.

    Any ideas on that?
    09-17-2016 08:38 AM
  20. Pitcard's Avatar
    I've had my 830 for over a year now, and the screen was broken maybe 6 months in because I have a terrible case. This has never been an issue, but now in the last week my 'Back' button is acting almost as if it's stuck. I can't stay on one page or program long enough to do anything before it takes me out of it, or to my tabs screen. Very annoying. Anybody else had this, or is it just my screen?
    09-26-2016 05:26 PM
  21. Kingpin82's Avatar
    My 830 was exhibiting the same random reboot issue. It seems to have gone away after the latest update. Haven't had the issue since installing OS build 10.0.14393.189. I still do get the occasional screen flash. However, now my wifi connection is acting up. It won't reconnect to a wifi network after it has gone out of range unless I do a reboot. Annoying. I think it has something to do with the dynamic ip address getting cached and not being able to accept a new dynamic ip. Anyone else seen this behavior?
    09-28-2016 02:33 PM
  22. hugohabicht's Avatar
    Just to let you know: I got a new battery and it's fixed :-O I have no idea why. The old one does neither look used nor was in bad condition...
    10-17-2016 11:15 AM
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