10-17-2016 11:15 AM
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  1. xandros9's Avatar
    Ahoy, so you've gotten a brand new, or in the future, a not-so-new 830 in your possession!

    Is it behaving oddly, is something just not right? This is the place for discussion of software and hardware issues!

    [NOTE]First, some troubleshooting tips

    Soft Reset
    A soft reset is the first thing to do when you have an issue.
    Press and hold the power and volume down buttons for 10-15 seconds or until the phone vibrates.
    It's akin to restarting your PC and does a bit more cleaning over a normal off/on restart.

    Hard Reset
    The last resort, if an issue persists beyond a hard reset, your issue is all but certain to be a hardware issue, requiring service.
    A hard reset resets your device to factory condition, erasing all data. (so keep a good backup!)
    Always nice when you want to start with a clean slate.
    Settings > about > reset your phone
    [/NOTE]
    Remember, be descriptive!
    "need help with thing" is a lot less informative than say, "my phone says error X when I do Y"
    (Not the best example, but the gist is there)
    10-05-2014 09:26 PM
  2. Koki.v3's Avatar
    I guess I'll start, have any of you noticed that pushing on the display with a bit more force than just tapping and swiping causes some parts of the display to distort? Kinda like when you push your finger on an LCD monitor. Mine does that around the edges. It's not a big deal, just something I noticed.
    aehhaeh and vajnorcan like this.
    10-06-2014 12:37 PM
  3. kevm14's Avatar
    I hope this phone turns out to be bug-free. It's still very early days, but it is sounding very promising. Oh, and for future reference, lack of Qi on AT&T models is not a bug.
    10-06-2014 05:22 PM
  4. Nabkawe5's Avatar
    this is common with the 1520 too, its the thinness.
    10-07-2014 05:18 PM
  5. Chris_Germany's Avatar
    I guess I'll start, have any of you noticed that pushing on the display with a bit more force than just tapping and swiping causes some parts of the display to distort? Kinda like when you push your finger on an LCD monitor. Mine does that around the edges. It's not a big deal, just something I noticed.
    Mine does the same...but if you press normal you see nothing.

    My 2 little problems: Cover is not perfectly closing in the top corner, and makes some noises. Plus that ring on the top (headphone jack) was coming off imediately.

    Well, thats a brand new device. Still expensive and the production is not YET perfect. I wait few weeks for price drop and better quality. But i will buy it again, this one goes back.

    wp_20141009_003.jpgwp_20141009_005.jpg
    10-09-2014 08:20 AM
  6. hasasimo's Avatar
    It doesn't look like you're closing the back cover correctly. I noticed many people doing that in the first hands-on videos at IFA. Takes some getting used to, but everything clicks into place very securely.
    10-09-2014 10:53 AM
  7. Chris_Germany's Avatar
    It doesn't look like you're closing the back cover correctly. I noticed many people doing that in the first hands-on videos at IFA. Takes some getting used to, but everything clicks into place very securely.
    you are right, i didnt. But still...now its closed and looks good, but at the same position you can press it down and it makes some noise.
    10-10-2014 04:46 AM
  8. MrPhilicorda's Avatar
    I already posted this in another thread but since this seems to be the official bugs & defects thread, here we go:

    I got a defective 830 where the screen came off at the top left corner. In other words, there is gap between the glass and the metal frame. You can see he backlight bleeding through. This unit went back and I'm waiting for replacement now.

    scanf likes this.
    10-10-2014 05:39 AM
  9. kevm14's Avatar
    If 830 defects are limited to assembly line QA bumbles, then I'll be pretty happy about that.
    10-10-2014 05:46 AM
  10. Fred Wilson2's Avatar
    That back cover takes some fiddling with to get right. It took me several tries to figure it out. Basically I now start and the top center and work outward to the two top corners, then down both sides and then the bottom.
    Mine fits perfectly, looks great, and makes no noise.

    :)
    Fred


    you are right, i didnt. But still...now its closed and looks good, but at the same position you can press it down and it makes some noise.
    aehhaeh likes this.
    10-10-2014 08:24 AM
  11. thangpqfuhl's Avatar
    My 830 ( Vietnam variant ) drains battery a lot. The battery drains from fully charged to 99% in just 5 mins after unplug the adapter. From 7am to 12pmm it reduces from 100% to 50% with normal use ( cuz that time i'm in class ) and some basic apps allowed to run in background. Some other users also report that the same problem happens with other 830 and 730, even after replacing the battery
    10-14-2014 01:23 AM
  12. Tellus82's Avatar
    My 830 ( Vietnam variant ) drains battery a lot. The battery drains from fully charged to 99% in just 5 mins after unplug the adapter. From 7am to 12pmm it reduces from 100% to 50% with normal use ( cuz that time i'm in class ) and some basic apps allowed to run in background. Some other users also report that the same problem happens with other 830 and 730, even after replacing the battery
    Define basic apps, it sounds less like a bug and more like some app and/or setting not letting the phone go into deep sleep.
    10-14-2014 02:14 AM
  13. thangpqfuhl's Avatar
    Facebook ( stable version ) , Skype, Converge ( news ), 6snap, instagram, Music, WPCentral, Here Drive + ( never used ). I just restore my phone and now it drain even faster. From fully charged to 98% in just 5 mins while being in idle state
    10-14-2014 05:05 AM
  14. Tellus82's Avatar
    I would stop the apps completly and see what happends with the drain, if it goes away then start up one app at a time & see when the phone stops going to deep sleep.
    thangpqfuhl likes this.
    10-14-2014 05:19 AM
  15. thangpqfuhl's Avatar
    Yep I will do it
    10-14-2014 05:37 AM
  16. Koki.v3's Avatar
    Battery life on my 830 is absolutely excellent. I commute to and from work approx 2h daily while I listen to music, browse twitter, facebook, readit and chat on WhatsApp.

    I have noticed about 10% drain an hour with this kind of heavy usage on 3G. While idle the drain is about 5% per 8h cuz that's what I noticed when I unplugged the phone before I went to sleep and checked it in the morning.

    At the end of the day I still have 30-50% left and I use the phone quite a lot at work too.

    Definitely check your Cortana and Here Drive settings (even if you haven't used it at all), anything to do with location.

    On an unrelated note, I have noticed that very rarely when I get a facebook sound notification, this sound is very distorted, almost as if the speaker was broken or the sound was slowed down or something. So far this happened 3 times but it doesn't do it again when the next notification comes in... Just weird, anybody else experiencing this?
    blackprince and bguy_1986 like this.
    10-14-2014 08:04 AM
  17. Fred Wilson2's Avatar
    I rarely get that same sound distortion also. Usually when I'm plugged into the USB port.


    :)
    Fred
    sahib lopez and hazelkyu like this.
    10-14-2014 08:26 AM
  18. William Mjema's Avatar
    The 830 review is great. However I have some doubts with the battery cover. It looks just like the Nokia 95 cover, which after some time, the hinges broke off and the cover would not hold. Any one with more views on this?
    10-15-2014 03:18 AM
  19. MrPhilicorda's Avatar
    The 830 review is great. However I have some doubts with the battery cover. It looks just like the Nokia 95 cover, which after some time, the hinges broke off and the cover would not hold. Any one with more views on this?
    The battery cover seems a little flimsy when it's detached from the phone but I think it feels very solid when it is properly in place. Even if the small hooks snap off at some point it's not too expensive to buy a new cover. I have no concerns about this myself.
    hasasimo and fgaudet like this.
    10-15-2014 04:31 AM
  20. zack251's Avatar
    Sometimes I encountered a problem with double tap to wake. But I guess it is an OS problem because I had the problem with 820 too.
    David Van Ryn likes this.
    10-16-2014 08:13 AM
  21. conorn's Avatar
    My 830 arrived yesterday morning, but the main camera doesn't work at all :( Starting any camera app usually just crashes back to Start screen. sometimes the MS Camera app stays running with black screen and you can select front cam. Returning for replacement. Pity.

    Other than that ... it's great. Clear display, fast enough, light in hand. Wife has a 930 and I found it a bit too heavy and thick for comfort. Unlike her I don't carry a bag.
    10-16-2014 10:11 AM
  22. MrPhilicorda's Avatar
    My 830 arrived yesterday morning, but the main camera doesn't work at all :( Starting any camera app usually just crashes back to Start screen. sometimes the MS Camera app stays running with black screen and you can select front cam. Returning for replacement. Pity.

    Other than that ... it's great. Clear display, fast enough, light in hand. Wife has a 930 and I found it a bit too heavy and thick for comfort. Unlike her I don't carry a bag.
    Perhaps you already tried, but I would recommend trying one or two soft resets before you send it back. Could be just a software hickup and sometimes that can be helped by soft resetting. You do that by holding the power + volume down buttons until the phone vibrates and restarts.
    10-16-2014 10:54 AM
  23. hasasimo's Avatar
    My 830 arrived yesterday morning, but the main camera doesn't work at all :( Starting any camera app usually just crashes back to Start screen. sometimes the MS Camera app stays running with black screen and you can select front cam. Returning for replacement. Pity.

    Other than that ... it's great. Clear display, fast enough, light in hand. Wife has a 930 and I found it a bit too heavy and thick for comfort. Unlike her I don't carry a bag.
    Might be a silly question on my part but did you try a hard reset? Settings > About > Reset Your Phone
    10-16-2014 10:58 AM
  24. TomSassen's Avatar
    I just noticed that I can see the glance screen information burned into the grey parts of the lock screen
    It is slowly going away now, but I'm not sure if I should be worried about it.
    Has anyone else had this problem?
    10-16-2014 11:42 AM
  25. _basTi's Avatar
    The glance peek feature (Jedi hand wave) doesn't work very good with my 830.
    Under the same light conditions the 1320 of my gf works fine ... Even in complete darkness.

    If I'm the only one experiencing this I will get a new one ... :)

    //Edit:
    Next issue: Very bad connection compared to my 8X. I am at work and I'm only getting GPRS! Before I had minimum Edge.
    Last edited by _basTi; 10-17-2014 at 04:04 AM.
    xandros9 likes this.
    10-16-2014 11:21 PM
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