1. panmoria's Avatar
    All of a sudden.

    Screen froze after a call, screen went black - and the screen remains as black as black.

    Any emergency button function as a last hope?

    Phone's under warranty, still, I expected better quality than a phone that seems to go dead after a few months only.
    04-02-2015 03:32 AM
  2. shishu1's Avatar
    Just do a soft reset . Press the lock button and volume down rocker together for several seconds until the phone vibrates.
    04-02-2015 03:37 AM
  3. blackfire's Avatar
    Try shishu1 suggestion. It may feel like you need to leave them pressed for a long time, but it is the correct sequence for a soft reset. Good luck.
    04-02-2015 03:41 AM
  4. panmoria's Avatar
    Nothing happens when doing this, phone's unresponsive...
    04-02-2015 03:48 AM
  5. hasasimo's Avatar
    Plug the phone into the charger and leave it there. It should eventually boot back up.
    04-02-2015 10:27 AM
  6. panmoria's Avatar
    It's plugged for over 24 hours now, that phone seems fried, just like that. Wonder what excuses customer service will come up with when I'll see them tomorrow...
    04-02-2015 12:20 PM
  7. Prathameshk's Avatar
    Same happened with me...i've L1320
    One day I just plugged earphones to my phone and phone became unresponsive...with that black screen
    I made a soft reset but it didn't worked for me...but I again made a soft reset...and for that time it worked and my phone turned on...
    04-02-2015 12:27 PM
  8. Jason Gilbert's Avatar
    If you have access to another phone or battery you could try putting in a new battery. If that doesn't work it's truly dead.
    04-03-2015 02:37 AM
  9. kwancc's Avatar
    read similar post on the L930 forum, this is really holding me back from getting a Lumia phone
    04-03-2015 02:58 AM
  10. KhawarNadeem's Avatar
    Is it detected by the PC when you connect it and open the Lumia recovery software?
    04-03-2015 03:36 AM
  11. panmoria's Avatar
    Well, the phone's dead, went to Nokia Service, basically wasted the whole day for nothing. They promise to change some electronics. I'd expect to get a spanky brand new phone when the one still under warranty dies. But no. With the iPhone I enjoyed different Apple service when facing a problem. Looks like this could be my first and last Lumia ever. Would love the phone, but need reliability and customer service. Shame on you Nokia.
    04-03-2015 05:22 AM
  12. panmoria's Avatar
    Well, by now I have to correct my words a bit. Nokia went the extra mile and returned the phone within a day. Knock knock knock on wood. Kudos, well done.
    04-03-2015 12:06 PM
  13. Laura Knotek's Avatar
    Well, by now I have to correct my words a bit. Nokia went the extra mile and returned the phone within a day. Knock knock knock on wood. Kudos, well done.
    I'm glad they provided great customer service.

    Sent from my Nexus 7 using Tapatalk
    hasasimo and abhishek singh21 like this.
    04-03-2015 12:40 PM

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