1. paunas's Avatar
    I have o problem with my lumia 830
    When start the camera , this is crash . The flashlight doesn't work .
    The camera + flash is death .
    I try reset the phone , restart , everything but nothing
    How can i do ?
    The update 8.1.2 is problem ?
    wp_ss_20150708_0001-1-.png
    07-08-2015 12:14 AM
  2. Dietrich Cleijne's Avatar
    If this problem maintains, i would reset the phone to the factory settings.
    07-08-2015 01:15 AM
  3. paunas's Avatar
    If this problem maintains, i would reset the phone to the factory settings.
    i try this , but nothing
    eject sim , eject card , nothing
    07-08-2015 01:22 AM
  4. Dietrich Cleijne's Avatar
    Then i think you might have a faulty device, i would return it to the store.
    07-08-2015 02:26 AM
  5. pureview_lvr's Avatar
    Which camera app do you use
    Lumia cam or default cam app
    If hard reset didn't work then try out Lumia software recovery tool
    You will find it on Microsoft website.and its description also.
    It will reinstall your phones software.use it carefully
    Last edited by pureview_lvr; 07-08-2015 at 02:45 AM.
    RumoredNow likes this.
    07-08-2015 02:34 AM
  6. paunas's Avatar
    I use both camera , and nothing , doesn't work
    but why didn't flashlight ?
    07-08-2015 07:34 AM
  7. Narciso Neto's Avatar
    The only solution is Nokia Care, as there's no fix for this. (faulty hardware problem)
    RumoredNow likes this.
    07-08-2015 12:31 PM
  8. gordonfink's Avatar
    Do you save the files to a sd card, or the phone itself? Have you tried a different camera?

    If other cameras don't work, sounds like a camera hardware issue. The camera is not very hard to replace. Does it happen on both, or just the main?

    Do you have a flashlight app that you can run, to test the light working?
    07-08-2015 06:59 PM
  9. gordonfink's Avatar
    The only solution is Nokia Care, as there's no fix for this. (faulty hardware problem)
    Depends if it's under warranty or not. This is about a $20 DIY repair, but I suspect much worse than that to send it in.
    07-08-2015 07:01 PM

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