1. gmfeld's Avatar
    I frequently have trouble getting apps to open. On my 830. I'll tap an app, it will start to open then crash right back to start page. As if there's not enough room to open. I have 5.8 gb free on my SD card and over 7 Gb free on phone. Is that not enough. Rebooting the phone will temporarily resolve. Any thoughts?

    Sent from my iPad using Tapatalk
    10-03-2015 07:37 AM
  2. Satyendra Nair's Avatar
    Are you using WP8.1 or the W10 TP?

    Try doing a Soft Reset (Volume Down+Power button for about ten seconds until phone screen turns off an you hear a vibration, the release).

    If that doesn't work, consider doing a factory reset (Settings > About phone > Reset). This will have you lose all data stored on your phone, so it's recommended that you back it up before the factory reset.
    10-03-2015 07:42 AM
  3. gmfeld's Avatar
    WP8.1
    When I power cycle the phone the problem goes away, but that's not practical. The apps should be opening.
    10-03-2015 07:49 AM
  4. hasasimo's Avatar
    I frequently have trouble getting apps to open. On my 830. I'll tap an app, it will start to open then crash right back to start page. As if there's not enough room to open. I have 5.8 gb free on my SD card and over 7 Gb free on phone. Is that not enough. Rebooting the phone will temporarily resolve. Any thoughts?

    Sent from my iPad using Tapatalk
    I used to have this problem and thought it was just normal for this phone. Then I had to do a hard reset for an unrelated problem, and noticed that the 'loading' issue you're talking about went away.
    10-03-2015 11:42 AM
  5. Satyendra Nair's Avatar
    WP8.1
    When I power cycle the phone the problem goes away, but that's not practical. The apps should be opening.
    Alright, then do the hard reset. Settings > About phone > Reset.
    Warning: You'll LOSE ALL DATA, so back it all up before you proceed.
    10-03-2015 12:49 PM
  6. gmfeld's Avatar
    Alright, then do the hard reset. Settings > About phone > Reset.
    Warning: You'll LOSE ALL DATA, so back it all up before you proceed.
    When you refer to backing up my phone, do you mean the automatic backup I have setup in settings? All photos and apps. Or something else?


    Sent from my iPad using Tapatalk
    10-05-2015 05:00 PM
  7. ashram's Avatar
    this happens also when a backup is in progress. it'll stop certain apps from working as they are being backed up.
    10-05-2015 05:08 PM
  8. pankaj981's Avatar
    On my 830. I'll tap an app, it will start to open then crash right back to start page.
    Back in January my prototype 830 used to crash and restart the phone but not the apps, at least not frequent enough to be a nuisance. Are these apps installed on the phone or external memory?
    10-06-2015 12:19 AM

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