1. zerg's Avatar
    Hi, since a while i installed win10 preview on my lumia 830.
    as i wanted to go back to win 8 the installation failed and the phone is stuck in a boot cycle.
    if i boot the phone, first the cogs appear and after a short time it shows a sad smilie.
    now i tried the windows phone recovery tool, it just says "failed". i found out today that i can export a logfile which shows me this error:

    2016-03-19 09:30:43Z | 6948 (WindowsDeviceRecoveryTool) | 0x0000000d | WindowsDeviceRecoveryTool.exe |
    Microsoft.WindowsDeviceRecoveryTool.Controllers.FlowController | Error | | <!CDATA[[Microsoft.WindowsDeviceRecoveryTool.Model.Exceptions.CheckResetProtectionException: Reading Reset Protection status Failed. phone:
    1.1, ffu:


    after this i checked reset protection over imei and its off.
    i use the original usb cable without a hub and i tryed allready different usb ports.
    what can i do to get my mobile work again?
    03-19-2016 03:59 AM
  2. Chintan Gohel's Avatar
    Try using nokia software updater 4.3.2?
    03-19-2016 04:40 AM
  3. zerg's Avatar
    i allready did, i doesn`t even recognize a phone.

    /also it wont connect to a server, so i have to go into offline mode.
    03-19-2016 05:02 AM

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