Hi! new guy here. moving out from iOS. I'm having trouble doing the preorder online. I chat with a representative. I thing this is only happening to people with unlimited data plan on iPhone.
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You are now chatting with 'Natalie Tasse'
Natalie Tasse: Good afternoon Joel.
Natalie Tasse: How may I help today?
Joel Rodriguez: Hi, Im having trouble upgrading to the lumia 900 cyan. I currently have a iphone 4 with unlimited data plan
Natalie Tasse: I am sorry to hear this. Are you receiving a message in regards to having to select a data plan?
Joel Rodriguez: when I try to place the order. the checkout button appears grey
Joel Rodriguez: yes
Natalie Tasse: I will be happy to assist. Please allow myself a moment to duplicate the steps you have taken to allow myself to describe what needs to be selected to allow the order to go through. I will be right back.
Joel Rodriguez: thanks
Natalie Tasse: I do show that you are attempting to pre-order this phone. I am currently on the same page you are on now. I am reviewing the features as we need to be able to select to update the iphone unlimited data plan to a smart phone unlimited data plan. One moment please.
Joel Rodriguez: ok
Natalie Tasse: Joel, I am not showing the option to request an update on your data plan online. I am looking for a work around.
Joel Rodriguez: ok
Natalie Tasse: Joel. I am contacting a department for the online team to see if I were to direct you to call them if they can pre-order the phone. I am also filing a case to have this issue corrected with the website as it will not allow us to complete the order. One moment please.
Joel Rodriguez: thanks
Natalie Tasse: Joel, I am sorry the online website is the only area to have this phone ordered. As the option for the data plan is not being made available to you, it would be the same with others attempting to order the phone.
Natalie Tasse: I have to file an urgent case to inform a specialized team of this online issue who will then contact you within 24 hours to advise the issue was worked on and the order can be placed.
Natalie Tasse: May I have a contact number for my colleagues to reach you once this issue is corrected to advise to process the order?
Joel Rodriguez: ok, Even if a try to pre order thru a store I would have the same issue?
Joel Rodriguez: 787 306 3315
Natalie Tasse: You may attempt to pre-order with the store as their systems are different. However I will continue to file this information, just in case if the store was not able to assist we are already in the process of corrected the online ordering issue.
Natalie Tasse: One moment please.
Joel Rodriguez: ok
Natalie Tasse: I have filed the information for my colleagues with the urgent cases team to start working on this issues as soon as possible. As mentioned you will be reached within 24 hours. You may still attempt to pre-order in store, I may recommend to call the store first to ensure they are not running in the same issue.
Natalie Tasse: Have I resolved this concern for you today?
Joel Rodriguez: yeap, thanks for the help
Natalie Tasse: You are very welcome Joel. Is there anything else I can help with today?
Joel Rodriguez: nope, thanks
Natalie Tasse: Please be aware that you will be able to access support for all your mobile devices for how to's, manuals and troubleshooting tips on our website by highlighting Support, then click on Wireless, then click on learn more under Phone/Device Learning Center. Select your device from the list. Then select the option you wish to review.
Natalie Tasse: It was my pleasure chatting with you today. We value you as a customer with AT&T and we appreciate your business. Thank you for visiting AT&T Live Support Chat. Please click the close button to end your session. A customer satisfaction survey will automatically appear that will allow you to rate your chat experience with myself and we appreciate your feedback. Have a wonderful day.
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